Navis Pack & Ship

I can’t say enough wonderful things about Navis and Bill Greenwood! They completely understand how difficult moving is and take every measure to make sure the transition is as painless as possible. The franchise operator Bill is a real stand up guy, very fair and professional and 100% trustworthy. Fyi this is the first Unilocal review I ever wrote, that’s how happy I am with the service I got!

We hired Navis because they were so efficient getting us the estimate and responding to communications. They asked us to itemize what we were moving and provided an estimate. We approved the estimate (even though I thought it was a bit high). They came and packed everything up for the move. Then we got an email that the weight on our move was 60lbs more than estimated, which increased the cost to us by almost $ 200. We were livid, because the whole move was just basically one bedroom of furniture — this was an increase from $ 700-​ish to $ 900-​ish. Percentage-​wise, a huge jump. But at this point they HAVE OUR FURNITURE so what do to but pay it? Then it arrived in a timely manner at it’s destination, but the delivery was done by a single guy who looked to be in his late 50’s /​early 60’s and had had hip replacement. I am a 115lb middle-​aged woman and had my 12 year old son with me. We had to help the mover get the pallets (one of which was more than 700lbs) up to the house. He left everything (including his wood pallets), the larger pallet was left in the middle of the driveway, and he didn’t help unpack at all. He was perfectly nice, but underwhelming from a service perspective. My 12 year old and I spent an hour just getting the various items unpacked and into the garage before a storm hit. I’d give the overall experience one star except for the fact that they are very communicative (even if I didn’t like what they were saying), and everything did arrive well wrapped and undamaged, in a timely manner. From a cost and service perspective, however — disapponted. When I used Two Men and a Truck for a similar move, they actually brought the items into the house. You pay extra for that with Navis. And I just wanted them in the garage!