The Arrangement Gallery Florist

Rick saved the day for me! One of our retired employees passed away suddenly and our group collected some money for a flower arrangement. Even though it was last minute, Rick promised he’d be able to get the arrangement completed for the service for the next day.
He was so polite and helpful, I’m sure the flowers will be spectacular. I’ll update my review after the funeral tomorrow.
Thanks again, Rick, you’re a life saver!

Sent a cashiers check for our wedding and received a confirmation from usps and the arrangement gallery flourist but they somehow managed to lose my $ 250 check. This is a fly by night flourist. And the manager somehow managed to get mad at me like it was my fault he’s unorganized. I should have taken a picture of their desk. It was a pile of paper full of unorganized receipts and orders and magazines. Horrible customer service!

My wedding venue said I had to use this florist so unfortunately I HAD to do business with them. They have stressed me out so much with their mismanagement and Disorganization! Go somewhere else for flowers! Terrible service and they’re so rude!

I received the most beautiful arrangement of flowers in my life today from here. They even called me to see when the best time to deliver was! Exceptional service! Sending flowers is costly but if the arrangement is this beautiful then it is worth it. My 6 year old son even commented that they changed the entire room.

Let me start off by saying that I wish there was the option to give zero stars! I called yesterday to see if they had a bunch of baby’s breath and they said they did. Showed up and the sign said they were open but the door was locked so he had to go to the back and they were indeed open, just forgot to unlock the door? Came in and the only person there was their delivery driver and she had no clue about how to help customers in the front. So she called some guy who was out on a delivery and was trying to figure out how much to charge me and what not. But since she doesn’t know how to use the register and I didn’t have cash we had to wait 10 minutes for this guy to come back to the shop. He was going to charge us $ 22 dollars for one bunch of flowers, I asked to purchase half the bunch and he said it would be $ 15, he completely pulled that number out of thin air. He was acting as if he was doing me a favor and I was putting him out by purchasing his flowers, stomping around the back room, huffing and puffing, then talking to the delivery driver, loudly so we could hear, about how «he cannot deal with these picky people anymore». He then comes around to the front slamming things around and starts to wrap the entire bunch. I then said you don’t have to do that, can’t you just split it? He said nope! And continues. My friend an I look at each other in complete shock of the way he was speaking to us and acting. I said you know what you can just keep those. My more vocal friend tells the guy he’s an asshole and he says «thank you come back soon!» What a jerk.

These people deserve less than one star. My wedding venue was contracted with them otherwise I’d never used them. We had a particularly rude salesperson who quoted us one set of pricing but a month before the wedding, pricing more than tripled and no one could tell us why. Their accounting person was demeaning and rude as well, even when I was trying to get more than what we originally planned on. Ended up canceling my upsell and just ordering balloons for my guests to find the venue plus the flowers that were included in the venue. Day of, the delivery was 2 hours late (had to call them on my wedding day and track them down). When I asked if the balloons were there, the same rude salesperson assured me they were. Guess what? No balloons. Not even worth the $ 17 (yes $ 17 for six balloons) to call them back and deal with them. Find somewhere else!

After being refused service by another local florist when wanting to order a corsage for my son’s senior prom simply bcuz it was mother’s day weekend, we chose the Arrangement Gallery. The service and suggestions for his date’s corsage was wonderful. The other florist couldn’t be bothered. But the wonderful people at the Arrangement Gallery made time for us even though they had four weddings, and of course mother’s day, that weekend. This is the kind of local business I’m proud to support. Thank you!

Three months before my wedding, my florist completely dropped me — wasn’t responding to texts or phone calls. And it’s not that I was a bridezilla, I came to find out that she way underpriced what I wanted, and instead of letting me know the cost was going to be more, she just didn’t respond. I was pretty worried about what finding a new florist was going to mean. I live in Hemet, so one Saturday I just started driving down Florida Avenue to see if I could talk to any of the local florists.
I arrived at the Arrangement Gallery location, and unfortunately the florist wasn’t there to speak to me in person — probably because it was a Saturday after all (event day!). I was able to make an appointment after hours (as I work out of town during the week) for the following week.
I met with Rick, and he asked a lot of questions about my personal style, our wedding theme, what types of flowers I had seen and liked, etc. And he LISTENED. He was very understanding of the miniscule budget I was working with, and assured me that he would be able to give me beautiful flowers within a workable budget. He definitely put me at ease, and my stress level dropped considerably. He even dealt with some last minute changes with completely ease and understanding (originally I was going to pick the flowers up, but opted to have them delivered — ALL the way to Lake Arrowhead).
The day of our wedding, Rick arrived personally to deliver our flowers. He was on time, and the flowers looked amazing! My bouquet was a mix of roses, dahlias, hydrangeas and succulents. Beautiful! We even had some non-​traditional requests: In addition a maid of honor and three bridesmaids, I also had a bridesMAN — so his boutonnière was slightly different from the groomsmen’s. On the Groom’s side, we also had a Groom’s LADY, and her bouquet was also slightly different from the Bridesmaids. All in all, he provided my bouquet, four bridesmaids bouquets, a groom’s lady bouquet, 10 succulent boutonnieres, and two huge bouquets for the arch. All of the flowers arrived fresh. When Rick met with my wedding coordinator to place the flowers onto the arch, he discovered that the arch I pick would not be aesthetically pleasing (as I was not planning on doing and fabric draping). He met with me about the problem with the arch, and I told him to go ahead and choose whichever arch he thought would look the best. He picked a great arch, and the flowers complimented everything beautifully.
I highly recommend Rick and the Arrangement Gallery. I think they are fantastic.

Just simply terrible service!
I didn’t personally use this service; someone tried to send flowers to my mother. However when I come home from work, I see a note on the front door and in horrible handwriting stated that since I or my mother wasn’t home, they left the flowers to my neighbor. We don’t know our neighbors (we just moved to the area) and I tried twice to get the flowers but the neighbor never answered the door even tho there was a car in the driveway. Why would you leave flowers with someone we don’t know?
When we called the gallery, both ladies we spoke to were defensive, rude, and difficult to talk to. Just stubborn and didn’t want to admit that leaving flowers to someone we don’t know was a screw-​up and insisted that it was our fault for not being home and not knowing the neighbors. I am disgusted at how this situation ended up. Not even an offer to replace the never delivered flowers. Just horrible ghetto service. Don’t use!

Horrible service! Ordered Roses for my wife for V-​Day and they delivered the wrong ones (1dz vs. 2dz). Called and complained they stated that they would resend the correct flowers the next day… they never delivered them. Called to inquire and they stated that they were too busy with other customers and will try to get them out the following day. Just plain horrible service, will not use them nor recommend them!

I live here in Hemet and on several occasions, I’ve needed a nice arrangement put together for a reasonable price on short notice. I can honestly say that The Arrangement Gallery has come through when others couldn’t. I would definitely recommend them.