PetSmart

Nice customer service. Front desk girl with curly hair (forgot her name) helped me pick up my online order and was super helpful and fast. Thumbs up!

Went in looking for addition to the family. I was welcomed by the most amazing staff member named kammie. She totally knew what she was talking about and helped us pick our new family friend thank you so much!

Take my dog Soba here for grooming and after I found Charlotte — I book my grooming appointments with her online. The online feature is new and is very convenient to use. My Soba is a little butterball and has short legs, so I think she’s kind of a challenge to groom. Charlotte does a great job each time.
I also purchase her food here — Blue Buffalo kibble and can. It’s a bit on the pricey side, but worth the quality. The BB can food selection is huge. I signed up for PetSmart emails and take advantage of their sales, purchase the food online and pick it up at the store. The staff gathers your items for you and you’re in and out of the store in no time. Yup, shopping here is easy peasy. PetCo who?

well overall the store is ok but made an appointment to get dog groomed by phone, gave me price, took my dog in and all of a sudden was 20.00 more than quoted first and last appointment

People here are very friendly and helpful and they are always quick to give love to my dog Fiona. I really prefer petsmart over Petco overall, only thing is I wish they would do a better job cutting/​grinding my dogs nails. They are always uneven and don’t feel as smooth as. They should after a grinding. If they were better at that then they would be 5 stars for sure!

Last night was the first time that we’ve ever been in a Pet Smart! The selection of everything for my puppy is outstanding! The staff was very friendly and the store was clean and organized!!! Pet smart is our new place to shop!!!

The only reason that I am giving PetSmart 2 stars is that they have a good selection of dog treats, dog food and toys. They make a big deal of the fact that if your dog doesn’t like the dog food that you purchase that you can bring it back for another kind. Be warned… don’t use a coupon as they will only credit the amount AFTER the coupon for the exchange. Jennifer who is the assistant manager should never deal with customers. She is not a problem solver and all that she accomplished with her bad attitude was losing a 25 year customer of Petsmart in Brea and Hemet.

I have adopted a shelter dog who is large and in dire need of a serious grooming. I called this store as I buy most of my other pet products there. I made an appointment for 1:30 pm. I arrived at approx. 1:20. There were a bunch of people waiting in the small lobby area and three or four staff in the front, not sure of how many in back. I checked Bentley in and was told by a staff person that it would be about two hours. Two hours later I arrived back at the store and was informed they had not even started him yet and that it would be at least another two hours. I asked to speak with a manager… she arrived about 5 –7 minutes later. I was told that they always take drop in nail trims ahead of appt. grooming clients because they take less time and shouldn’t have to wait for a long time for just a nail trim. I mentioned that walk-​ins should expect to have to wait so that people who have made appts. can be served first. She said that wasn’t store policy but that because I was not told the correct information she would give me a $ 10 discount certificate against the grooming. At this point I was so frustrated and needing to get my dog home… he is very squeamish about cages because he is a rescue dog, that I told them to go get him and I would find another place for grooming. I continue to purchase supplies there but I will not use the grooming services again.

I brought my doxie there 2 times when she was a young puppy to get her used to grooming and my pup had done very well. The third time, I picked her up and the staff were very rude and aggressive, telling me point blank «She did horribly». Apparently, she had a matte in her paw and was squirmy when they had to «dig it out». They were even rough when handing her back to me, like they were trying to get rid of the problem dog. She was only 6 mos old at the time. I will NEVER take my baby there again. They must have really hurt her because it took me 6 months for her to let me trim her paws myself. Now she can fall asleep while I’m doing it. NEVER NEVER NEVER will I go there again, EVER

I came here after having a horrible experience at Petco, and the staff at Petsmart were so friendly and helpful. They answered all of my questions, and I had a lot because I just got a brand new puppy for the first time. She showed me which brush I should get, what solution I should get to clean his ears (basset hound), and showed us where every thing we needed was without making us feel pressured. The woman who helped us was very knowledgeable and caring. Petsmart will now always get my business over Petco.

My family adopted a dog here recently. It was not revealed that the dog was aggressive and when confronted, the store representative simply laughed. Sadly, the dog had to be removed, as it was not safe for him in the house with friends or family. This could have all been prevented had we understood the needs of the dog. We will no longer shop or adopt from this store!

Took my dog to get groomed here she was clean, but when I picked her up her eyes where all watery and had tear stains my dog never cries and next time I was went to bathe her she panicked and started crying. It’s been like 3 years a she barley got over so no more Pet smart for me.

Pretty disappointing customer service.
They’ve always had a decent selection of chew toys, bones and lots of other goodies. Prices are about the same as Petco. But, wow the service. I must have gotten a cashier on a bad day. I was waiting in line and the cashier is talking to a supervisor type person about something she probably shouldn’t have been talking about with customers around. The supervisor looks uncomfortable and motions to me to go ahead. The cashier turns around annoyed and didn’t say one word to me while I was checking out and she didn’t look at me either. Okay whatever. She said the amount to me REALLY LOUD and she sounded irritated doing it. Okay whatever. I slide my card in and the company phone rings and she picks it up right away and it sounds like she’s talking to another employee, not a customer. The receipt comes out and she gives it to me without looking at me or saying ONE WORD, still on the phone. Okay, now I’m going to say something. So, being me, I said THANK YOU!!! really loud and she looks at me and she snapped out of whatever weird mood she was in and says youre welcome with a weird look. I look at her and start chuckling and say Wow. And then walk out.
I usually go to Petco and only reason I came here is I was right next door at Pier 1. This will be the last time I come here especially when its the same prices as Petco and I’ve always had nice service there. It doesn’t matter if you’re having a bad day or whatever, if you work in customer service, you do not treat your customers like that.
Just go to Petco.

My husband and I have been thinking about adopting a dog for our family for a long time. We had been looking into Ramona Humane Society for a couple weeks when we heard that this Petsmart store partnered with them to help find homes for these animals. We were visiting family in Hemet and decided to check them out since we were in the neighborhood. We had our two year old daughter with us and right when we walked into the back where they keep the dogs, my daughter ran right up to the cage of a small 4 year old shepherd mix. The people in the back were very patient, informative and gave us as much time as we needed to bond with our new friend in one of their private rooms. The woman who helped us (I wish I could remember her name) gave us as much detailed information as she could considering the dog was a stray. We were not planning on getting a dog that day but my husband, my daughter and myself all fell in love with her. We had to leave her there because I had class and the ride home was silent, all of us already missing her big brown eyes. Five minutes after I got home from school there was a knock at the door. I opened it to my husband carrying my daughter, bags of dog food, toys and a leash with the new addition to our family attached at the end! We’re so happy and she is absolutely wonderful. Thank you Petsmart and Ramona Humane Society for bringing us together :)

Our wonderful groomer quit work to return to school but before she left she recommended another groomer whom she worked closely with. Her name is Debbie and she was amazing with our little one who is beginning to go blind. She even grinded her nails after they were cut since she is an inside dog and isn’t heavy enough to grind them herself on the sidewalk. Yay for Debbie!

I usually against purchasing any type of animal from a pet store, but I lapsed and bought 2 guinea pigs from Petsmart. They are the sweetest, cutest things ever. The manager and staff at this location are very friendly and outgoing. Their prices are very competitive for a chain too.

Great selection, good service, and much better prices than PetCo!

Park AWAY from Marshall shopper losers leaving carts.
Restrooms easily available in back, Specialty dog/​bird food reduced even further with Petsmart Card. Something quality is always on sale.
Staff helpful & friendly (compared to Petco; or NO help at Target/​Walmart).

EXPENSIVE!!! Eeeek! Even if you have a card, the prices are still high.
From the toys to the treats to the dog food, you will pay more here than at most other places. But, the store is kept very clean, the staff is there to happily answer questions, and they are stocked with a variety of things that you might not find at your local Walmart or Target (a lot of pet beds & crates, a huge leash/​collar selection, several food brand choices, dog doors, fish tanks, etc)
I will come here monthly for dog food that’s not available at Walmart/​Target, but I pretty much limit it to just that.

Prices is low and if you have your petsmart card, prices get knock down, I love going here for pet necessity.