New Horizon Carpets

Using New Horizon was the absolute worst decision and worst day of my life!!! We used them on May 27 2016 and They out and out lied to us and when confronted with the lie and the obvious mistake, they resorted to name calling and making ultimatums!
Richard Jr. Lied to us on 5 separate occasions and Rick Sr also lied to us, BUT more about Rick Sr. in a second!
My name is Bill Gianakos I am 58 years old and you can find me on Facebook or email me at (THEY WONT LET ME USE IT)…I give you this information so that you can have a real person to talk to when asking about how I was treated… and I am writing this 5 days later because I didn’t want to write this in anger!
Richard Jr was asked on 5 desperate occasions whether the rug could be installed when the tile is 1 ¼ inches high and on every occasion he said yes. We called him up and several occasions to once again make sure because we were being told different things and on EVERY occasion he insisted that they are trained professionals (LOL) and can easily do that!
When the installer came in he immediately said it could not be done and when I called New Horizon and talked to Richard he all of sudden started to back track and started trying to say «:I never actually saw it» when I explained to him that he didn’t have to see it that I gave him the measurements, he repeatedly would say. «well, I did not actually see it» and then I measured it in front of the installer and it came to the exact 1 ¼ inches I had told him for the past 5 weeks… He continued to back track and just say he didn’t see it!!!
NO good ideas came forward from these so called «professionals» (LOL) NOTHING was offered to help in fixing this problem… Then Richard Jr just hung up leaving us dumbfounded as what to do!!!
Then Rick Sr. called up and started calling me names and my wife names and told us to take it or leave it knowing we were moving in the next day. I was flabbergasted. I have NEVER been treated in this manner and VERY badly wanted to walk out and find a legitimate carpet co but my wife was scared about not having a rug in when we moved in, so we gave in to his ultimatums…
I have NEVER seen a more unprofessional and rude business in my life. The UNBELIEVABLE and UNNECESSARY and UNWARRANTED name calling was beyond rude and I wish there was a way to have some recourse!!!
I look back and wish I had trusted my instincts… I had asked them about the bad reviews and they very nicely explained them away… That is why I am giving you the information to actually get in touch with me… There is no way to nicely talk away how they treated me…
They knew they made the mistake, the VERY obvious mistake and they still acted so INCREDIBLY rude to us and NEVER, NEVER even tried to offer a solution OR even offered ANY money back so that we could at least fix THEIR MISTAKE!!!
Once again my name Is Bill Giankos and I am a real person who went through hell with these Jerks!!! I will write several other reviews on various sites and also report them to the Hemet Better Business Bureau and I wish I had other recall resources!!!

NEVER AGAIN! The Carpet layer had the worst short man syndrome I ever dealt with! He scratched and dented several nice pieces of furniture would not take any responsibility, just kept telling me it was my fault because I had nice furniture. Figure that one out! As soon as he came into my house he start hollering and throwing shit around and became a total ass! When I called the store to talk to the manager to complain all he said was «well he’s the best carpet layer around». That’s the best carpet layer they can get? I don’t recommend this place at all!

I had carpet installed in one of my bedrooms. Bennie was so patient with me while I was deciding on what I wanted. Pete was excellent when I had my carpet installed. He went above and beyond and did a great job.
Overall fast & friendly service. I will be a returning customer.

New Horizon Carpets did an amazing job on a last minute remodel I had to get done within less than 7 days because my previous flooring sub never ordered the flooring and it was unavailable for weeks. I was in a pickle and had no choice but to find someone new. New Horizon has a vast amount of carpet and vinyl in stock at great prices. The staff was so helpful and nice to work with. The carpet installers were on time and also friendly and efficient. The owner Richard is great at keeping in contact and making sure things are done right from start to finish. I highly recommend using New Horizon Carpets.

I want to give a big «Thumbs Up» to New horizon Carpets, in Hemet, CA, for doing a wonderful job on our carpet installation. They were very professional, moved all the furniture and put it all back, and carpets look perfect. Their pricing was very competitive. I highly recommend them.