Lowe’s Home Improvement

We’ve purchased a lot of items from this Lowe’s —
Washer & Dryer set, refrigerator, all the blinds and drapes for the windows, as well as various and sundry parts to fix up our house.
I’m not sure why our experience has been so different from the other reviewers, but we’ve had nothing but good luck here.
1) They give veteran’s discounts here. Home Depot has gotten so cheap that they almost never give it to us, and only on special days and only on non-​sale items. Lowe’s gives us discounts on everything, every day, even on sale items and it adds up to a lot of savings. They also always thank my husband for his service, and we prefer to support businesses that are patriotic and appreciate our veterans.
2) The customer service has always been outstanding. The installers are always on time and very professional and courteous. When we’ve had major problems with the quality of our blinds Lowe’s has bent over backwards to get us exchanges from the manufacturers. One time when a manufacturer wouldn’t budge on a very expensive item they even ate the cost for us.
My aunt also had her whole house remodeled using Lowe’s, and she had nothing but good luck.

I went to shop for some tile and flooring with two of my friends that were trying to purchase those items. First of all it was very difficult to find a representative that would help them out. And second of all after 20 minutes of being in the store. Someone finally comes around to help the ladies find some tile. Then when they had requested if they could be helped by putting the stuff on to the cart. The gentleman or wherever it is replied I’ll be right back and never returned. Now I know this under corporate standards is very unacceptable. I thought the slogan was improving home improvements. But now I gather it should be less customer service the batter. I’m very disappointed in love well this particular location. God knows I would never shop there again. & I will also recommend this to others.

Not much to say, its a Lowe’s great customer service, and one of the few places that are open early so when you need to fix a problem you can get that taken care of, and then head off for work. Also they don’t seem to mind a two year old running around in the garden section, and his exhausted father trying to keep up.

Ordered a refrigerator online, a week later they call at 839 on a Sunday night to deliver it Monday between 8 & 10. 9am Monday morning they call, and tell me the truck broke down last night and they will call back with a time for Tuesday (today). 730 Monday night they call to set delivery from 8 – 10 again, and at 1022, no refrigerator. I call the delivery company and they say I’m set up for 2 – 4 delivery… seriously? I’ve now lost 2 days of work waiting for a clown delivery service to bring me my refrigerator they at is literally ½ mile away. Spinal surgery 4 months ago prohibits me from just gong and picking up the freakin fridge myself!
Completely unprofessional. Lowes might want to rethink the delivery contractors. Best Buy and shine Depot have the exact same refrigerator for the same price and I’m kicking myself for sticking with Lowes.

They have great customer service and there is always someone available to help you. I shop in Home Depot often, but I think Lowes has much better customer service.

Love this place! Looks like a brand new store but I know it’s been open for at least a decade. No annoying displays clogging the ailes like at home depot. I feel good shopping their unlike the grump master I become at the other place.

What a joke… Purchased a shed from this place, took a good week for them to come out and do a install, so I took a day off so they could get into my yard. The day of the install they called me and said the drivers tuck broke down and needd to set up another day… Like I’m unemployed sitting at home doing nothing… They could not offer any solution, no plan B. Heartland the install company called and I spoke to Beanka, pretty much said… set up another day nothing can be done, I then called Jenny at lows to cancel my order, responce… OK… So no shed and wasted day off. Taking my business to Home Depot.

While we were able to get what we needed, it was through no help of Lowe’s staff out in the garden center. It’s been awhile since we’ve encountered such rude and sarcastic employees. My 93 year old father and myself had a pallet loaded with 5 bags of heavy rock. The aisles that led to the registers were blocked with wide, white fencing of some sort. The only aisle open had a register at the end with the cashier 4 feet away helping another customer. After several minutes waiting, a large, young man points to the other register (the one blocked), and grunts «she’ll take you there». They all just stared at us while we were trying to turn the pallet around and snake thru the obstacle course. Thank goodness Home Depot is just down the street.

Got my Weber grill here and have always been satisfied with the service we’ve received, planning on doing more home renovation projects, this is the place to start. If they don’t have it here, Home Depot will have it up the road.

The kitchen remodeling department basically treated us like dirt because we weren’t spending the big bucks on the granite countertops. I went in there to personally talk to someone after getting the run around on the phone and was told that there was absolutely no one in the store that day who knew how to assist me. Lowe’s definitely made it clear that they wanted me to take my business and my money elsewhere.

I always get the best help every time I come in here. If I can’t find it, someone always helps without any hesitation.

I can always go to Lowe’s and get what I need for a pretty good price. The staff is knowledgeable, friendly, and always willing to help.

I only wish that I could give zero stars!
My wife and I were embarrassed and insulted today at Lowes in Hemet, CA. My wife wrote a $ 1646.79 check for a new washer and a new dryer. Lowes computer rejected the check, written on our account with a very good credit union in which we have a large balance. They blamed the rejection on Cartegy Check Services, Inc., whom they said determined that our check should not be honored.
We wasted $ 10 dollars worth of gasoline and two hours of out time to visit the credit union and find out from the manager that there is nothing wrong with our check or account.
Lowes can pass the buck, but this wrongful act must be considered their responsibility. With no real reason they wrongfully rejected our check, embarrassed and insulted us. Big business bullies can do just about any thing the want with no good reason and get away with it.

Always have been more of a Home Depot guy, but I really enjoyed shopping at Lowe’s. Seemed a little more cleaner and better customer service when in the store. Good experience, I will definetly be back

nice selection, helpful staff!!!

I definitely prefer Lowe’s over Home Depot. Yes, Home Depot is cheaper but I feel so disorganized when I go there. Lowe’s is always clean and I can always find what I’m looking for. If not, they have a lot of people working there and they are all nice! The quality seems the same as Home Depot. We did buy a palm tree leaf cutter and it seems really cheap and flimsy so we will be taking that back. And Hubs said as far as tools go, Home Depot does have more of what he likes. I love their patio furniture and paint selection and their lighting department is pretty!

I shop at Lowe’s for all of my home improvement needs.
The shopping environment is nice. Clean, roomy, well-​lit, air conditioned, etc.
The store is organized well and they have many fun things to shop for.
Employees are always friendly and helpful.

Home Depot has far better prices, but Lowes has much better service. I love the bells on the aisles that you can ring to get help from an employee. You would never see those in a Home Depot! (If you did, they would be ringing unanswered non-​stop)
If you want service, Lowes is the place to go. If you know what you want and don’t need help, save yourself a buck and go down the street to Home Depot.

First time going here and it was clean and also the price are low compare to Home Depot. Need to comeback as often

Just bought a barbecue from Lowe’s, and tile along with all of the tile necessities (grout, etc).
Employees are really nice and helpful. They did make the mistake of assembling my barbecue and forgetting to leave the manual inside of it, but not a big deal.
I do think with the economy, they may have had to let go of some employees because the service is just not as good as it once was. While the employees are helpful, a couple have been a little incompetent… lack of proper training I’m sure. I brought it up to the supervisor/​manager on shift one day, otherwise I can never expect to see improvement.
The store is non-​cluttered and they carry anything you need for a home improvement store.