Enterprise Rent-A-Car

Just a brief note to commend the personnel at the Hemet Enterprise Rent A Car oiffice. Always friendly, always business professionals. Well done Manager Kelly and Patricia, Adrian, Belinda, Matt and Priscilla! Look forward to doing business with you again.

This place was great! I needed a car last minute and they had it ready to go, they even gave me a choice between 2 cars. Everyone was so helpful!

Always good service at this location. I have been a fairly frequent customer (rent 3 – 4 times per year) over the last 4 – 5 years and they never disappoint. Good company, good cars, reasonable prices, excellent staff.
Generally I reserve a car online in advance. On the day, I make arrangements for them to pick me up. They show up when they say and my car is normally ready when I get there.
This is a small location, but they always try help customers even when they are busy. The staff changes fairly often, but I have seen different employees deal with cantankerous people at the counter or on the phone at times, and I am amazed how they keep their cool. They must all get excellent training.
I’ve always had a positive experience at this location.

First of all from my experience this place does not even deserve a star. Maybe Unilocal will add a zero or — to the options one day and I’ll come back and change this.
My horror story– 09/​29/​2015 I reserved a car online at this location cuz it is the closest to my work place and I needed to drive to palm desert that day for an event. I scheduled pick up at 5pm and was there exactly on time. Some girl greeted me and started pulling up my reservation. Asked for my card and license I gave it to her. Then she said she needed more information cuz I used a bank card and not a credit card to make to reservation. The strange part was she asked me for my pay stub. I have been renting cars from places for years all around the country and I have never been asked to provide my pay stub before. It’s now getting to be late and I had to be in palm desert by a certain time so I go to my car and luckily I had a current pay stub in my purse. At this point I just need to get the car so I can make my appt. I run back in there and hand her the pay stub without even understanding why when she looks at it and says well now you need to show me a UTILITY bill to show prove of current residence. Where the hell am I supposed to get a utility bill when I am not home? What if I don’t pay utilities where I live? Then I can’t rent a car? What if I was from a foreign state? Bottom line they refused to rent me a car because I was not carrying around a utility bill. Besides all the documents I provided including my pay stub which I now feel like violated my privacy.
I’ve never had a problem with renting from enterprise all over the country. It is this particular location that is shitty and I know to never set foot in this place again.
I called the one place that was open till 6 (hertz) and asked if that was their policy and they said no and if I made it by 6 they would rent me a car.

Car wasn’t ready. Had to wait 32 minutes past my appointment to get car. Some peoples time is valuable. Car had really bad vibration in exhaust. Was credited 2 days but needed s car not the savings. The car had a real foul odor.

I do have to say corp help me out they gave me the discount I was promised. I might try them again in the future thank you very much

T.C. and Sam are terrific and provided excellent customer service! The problem is way over their heads! I waited over 2 hours to be picked up because the office is short staffed and once there I was presented with a dirty car because the guy who washes the cars was also doubling as the pick up and drop off guy! Although I was finally pick up 2 hrs late by T.C. who told me he had been driving all morning, picking up cars therefore left Sam in the office all alone to handle everything.
I would suggest adding 2 more people to the payroll. One more office person and perhaps another washer. The office is too busy to be working with a Skelton Crew!!!
Because of this, I give the operation 2 stars!!! Sam, T.C. And the Washer/​Driver get 5 stars for their effort!!!
If you are in a hurry don’t go here!!!