Dollar Rent A Car

Worst customer experience ever! Think twice before trying to save a few bucks renting from this place. I rented a «premium» vehicle and was lied to and told by the cashier that my insurance doesn’t cover their vehicles. Drove the car off the lot to later experience a shaking vehicle on the highway. Meanwhile I called my insurance company to find out I am covered. Wasted time on my vacation and had to return the shaking car for a replacement midsize car. I asked for a refund for the insurance they made me pay for in advance. They wouldn’t give me $ back for 1 day since I drove off the lot. Then I was charged the same price for the premium car as the midsize car. Double the advertised rate and they said it’s because the car gets better MPG that it’s considered «premium.» Not what their website says. Since when is a Ford Fusion a premium car? Tried complaining to corporate and they said that I could negotiate a refund only after I return the car. This was of course after multiple calls to the 800# to get hung up on, transferred to nowhere, etc. Their compromise was a 10% discount. Really? Never, ever again will I rent from this company and I don’t recommend the experience to anyone else.

My bus’ from the terminal to the rental office are always on time to pick me up. The staff is always friendly and offers to help in any way possible. The pick-​up and drop off process is fast and convenient. Overall, I’m a fan of this agency and will continue to give them my business.

Just writing to complain. I guess they have set hours that they close by but after the day I had traveling with United Airlines (cancellations, delay, lost baggage) I felt stranded when I discovered they had closed despite the reservation I had made.
You close too early when you still have flights coming in with customers who have made reservations. The main 1 – 800 operator advised that I could return at 7am to pick up the car.

Thanks a lot JEFF, the craptastic manager at this location, for leaving my employee stranded at the airport because you didn’t want to provide ANY customer service to us what so ever.
I set up the reservation on the phone with some lady in the Philippines (go figure) and she reassured me that we would have no problem getting my employee the car when he arrived at the lot using our company credit card. They would not even talk to me on the phone at this location, just walked away when my employee tried to hand him the phone. They wouldn’t give out the phone # either, for me to call them directly. So frustrating. I will never ever do business with this company in the future. When i tried to call back the 866 #, they told me it would be about 30 minutes to speak with a supervisor. What a waste of time. Terrible customer service. DO NOT USE THIS COMPANY! pay the extra $ 10 and go with Budget or Enterprise.

I booked a car through Kayak for one week, and when I arrived at your rental car location, I informed the agent that I was in town for a family emergency, and asked whether I should book for additional days (not knowing when I’d be able to bring the car back) upfront or add days at the end of my contract. They assured me that there would be no issue adding days to my contract.
I picked up my car in the evening, and wasn’t given a vehicle report sheet. The next day, when I saw the car in daylight, there were scratches along the drivers side door and handle, and a dent on the passenger side. There were stickers on the passenger side dent that said (vehicle reported), but nothing on the driver’s side door. I hope that I will not be charged for this.
Finally, I just called your customer service line this evening, and spent 36 minutes on the phone with first an agent and then a supervisor, where I was told that I would be charged $ 100 to rent the car for an additional 36 hours. I paid $ 325 for a full week, and was charged $ 100 for one day. When I asked about whether this fee could be waived, as I will be renting a car for another full week two days after I return the car, the supervisor told me that I was not allowed to speak, continuously interrupted me, and was entirely unprofessional.
I re-​informed her that I am travelling on a family emergency, and she told me that Dollar was doing me a favor by letting me keep the car for an extra day. I told her that in exchange for the $ 100 fee, I would rent with someone else next week. She seemed unphased by my concern.
I ended the call by telling her that an apology would have gone a long way, only to hear crickets. I have worked in customer service for years, and I have to tell you, this was one of the worst experiences I’ve had.

Great experience. Our agent, Andy was the best. A smooth transaction considering the system was down; Andy assured us this would not affect our rental and put us at ease immediately; he joked and we laughed; made us feel welcome and really had a fun experience; received an upgrade; out the door in a timely manner considering hand writing our info. Andy is a very good customer service person — he deserves the day shift!

I used the services in Dayton ohio, they were awesome and picked me up from the airport and didn’t make a big deal about me showing up a day early on the reservation for my r&r from afghanistan, and gave me a really nice vehicle for a reasonable price

I rented a car with the weekend special of $ 70 but they told me there was no insurance with the car. I was tired and just wanted to be on my way, so I agreed, and ended up paying another $ 100 for insurance. They said I could not have the car without insurance.
The woman (I hesitate to use the words customer service rep, more like customer dis-​service rep) asked me if I brought insurance documents. Are you KIDDING ME? I have rented cars all over the world and never been asked that one.
I went to their corporate website, and they do not list the prices or costs of any of these ANYWHERE. Nor do they mention the bogus «insurance form required».
Taking advantage of travelers at the sign-​in process really is a bad business practice.
. I WILL NEVER USE DOLLAR AGAIN. Nor should you.

Despite the reservation (and payment) for a mid sized car, by the time I got there they had either a gigantic SUV or small compact car. I opted for the little Nissan Versa since the last time I was in the neighborhood, I drove a huge van so I decided to go smaller this time.
Service was fine, although a bit disorganized … I signed all the paperwork for one car … but then ended up getting another. The lot is also very dark at night — so it’s nearly impossible to see if your car has scratches /​dents /​damages before driving it off the lot.
Returning it was quick and painless. The shuttle driver waited for me and grabbed my suitcase out of my car which was very nice of him.

I rented from thrifty: I had reserved the smaller suv but they assigned me a monster suv. So, rather than hit every lampost & run over every curb in town, I told them I’d take one of their hatchbacks instead, which in their terms is officially a compact car.
Well, when I requested the downgrade, the guy explained that he would still charge me for the larger suv even if I went with the compact. I let him know this wasn’t ok, but he tried to tell me I would be better off if I kept the suv rate because if I just walked in & booked the compact it would be $ 100/​day. So I called BS on that. He showed me a print out w/​the rate he quoted… From expedia! Not even from the thrifty website. Who books a car through expedia anyway? Of course that’s why it said 100/​day.
So I let him know that when I booked, the compact rate said 182/​week. He told me that if I could find that rate he would give it to me. I say ‘great, do you have a computer with Internet?’ & he says no. So of course I have to say to him ‘so how did you go to expedia to print out those rates? It’s fine if you can’t let me use it, but don’t lie’.
Anywho, I used my phone, found the rate that I wanted & he gave it to me. He told me that other people have gotten in trouble for reducing rates for walkups before & that he just didn’t want to have that happen to him. But it was an awful lot of song & dance— possibly smoke & mirrors— from them, plus effort from me, just to get to the result that should have been instant.