Alamo Rent A Car

I was given a car so dirty that when I got on the highway I realized I couldn’t see out of my side mirrors at all. The inside was so gross I had to clean it with towels from my hotel room in order to stand it. Then, when I called for them to swap out the car, I was told to go to Enterprise (what?!) and do it myself. I did that and a car was dropped of for me that had a drivers side seatbelt that didn’t work properly and the car didn’t lock… I couldn’t leave my bags in the car to go shopping or visit someone at one of the three locations I was at during my short trip to Cincinnati. Alamo took about a day and a half from my trip. When I returned the car, the manager, Nate, gave me some coupons for my «next rental». That doesn’t do it…

Most terrible car rental for CVG airport, their car return has no marked entrance. You will have to drive around in circles, most confusing rental entrance. All other rental companies have clearly marked entrance, and we drove around for 20 minutes trying to find entrance for Alamo. Never rent from Alamo again when at Cincinnati airport.

Best rental car experience ever, that is all.

Made my reservation online through Costco Travel and Alamo had a GREAT rate. Shuttle was waiting as soon as we walked out of the airport and the friendly driver took us immediately (we were the only ones on the bus). Trip to rental building was quick — just a few minutes. Waited maybe 5 minutes in line there and was then helped by Brandon who was terrific! He had us on our way quickly and with a friendly attitude. Got a great car and had no problems with it. Drop off was a little challenging because it was a bit confusing. Drove up to the sign but then didn’t see anyone and ended up driving around the lot — but finally got back to where we needed to be. The lot attendant then got us checked in quickly so we could catch the waiting shuttle and we were on our way back to the airport without delay. Will definitely use Alamo again when flying into Cincinnati.

the easiest rental experience ever. Easy checkout, easy return. The auto itself had some autotrans issues, which I related to staff at end of 11 day rental, but my concerns were not taken seriously… the only negative to rental.

I usually have nothing but praise for Alamo. They offer value, great customer service, great vehicles and no complications in that you know what to expect before you arrive. Car was clean, well kept and everything was good until the price went up by 50% as we were ready to drive away. I went to visit Dayton and wanted to add a driver. I was charged an additional $ 15/​day because there would be 2 drivers on the contract instead of one. SERIOUSLY??? Never heard of such. I’ve dealt with Alamo for years and never felt ripped off until now. Read the small print when renting in the Kentucky/​Ohio area or better yet know that you will be paying Hertz prices by the time you drive off the lot if you happen to be traveling with someone.

Great experience as always. In and out on both arrival and return. Super fast and great customer service. My vehicles are always super clean. Do not get to Cincinnati often but when I do always have a great experience. Keep up the excellent service. Thank you for making my business travel smooth

After searching several websites for car rental prices, the cheapest I found was for an Alamo rental via Expedia. I rented a midsize car for 3 days and 4 hours (including a weekend) for only $ 75 (I was originally quoted $ 80 and charged even less). I ordered online and was told that I would not be charged immediately. I expected some issues and was surprised to have none.
When I arrived in Cincinnati I followed the signs for car rentals. After a few seconds, a shuttle bus picked me up and took me to Alamo. I arrived and gave them my information. I was then handed paperwork and told to «pick a car» from the mid-​size row. The entire process was very fast and easy.
I noticed that there was one Toyota Corolla in the lot. That was my choice of car, so I grabbed it. As I was driving away I noticed that it only had 1200 miles on it. TWELVE HUNDRED. This car was brand stinking new and it was AWESOME. It had all of the bells and whistles too.
After you pick up your car, you have to check out again at a booth as you are driving out of the parking lot. This is the only time I had an issue. I had tossed my paperwork in my trunk with all my luggage because I didn’t know that I would need it. The guy at the booth told me I had to have it. After my Dad hopped out and struggled to find it in the trunk, he then said he didn’t need it. He was a little rude about it. A few minutes later we were on our way.
To drop off the car, I pulled up and a Gentleman approached me right away to read the gas gauge and miles. He told me I would be charged the $ 75 and signed off on a receipt for me to take. It only took a few seconds. I was sad to say goodbye to the car.
I purposely waited to do this review. I wanted to make sure I was not charged anything extra by Alamo. I have been burned by a different car rental agency in the past. There were no issues with Alamo! They charged what they told me and that was it!
I will definitely use Alamo again the next time I travel.

I paid to upgrade to a 4WD vehicle on account of winter weather at the suggestion of the counter clerk, then found out later (and away from the rental lot) that the vehicle was a standard 2WD. The Clerk said that all Jeeps are 4WD. He was wrong. I feel like this was a bait & switch. Left a bad taste in my mouth and I;m going to think about renting from Alamo in the future.

Be careful with renting vehicles from this location at CVG in Hebron, KY. I rented a vehicle for a weekend in August 2014 from this location and returned it in excellent condition. Weeks later I received email correspondence and voice mails requesting that I contact an Enterprise claims representative regarding damage to the Alamo vehicle I returned. Upon calling the number I was advised of major damage to the windshield. When I pressed for more details, it became clear that the damage occurred 5 days after I returned the car. Fortunately the claim was dropped based upon that information, but the lack of concern on the part of the Enterprise claim representative was disturbing. Clearly someone employed by Alamo at the Hebron, KY location did something dishonest. I was unable to obtain the name of the individual who filed the claim against me at that location, so I assume this ethically challenged individual still works out of that facility. Be cautious when you return a vehicle to this location.

Super courteous staff and free upgrade for a weekend rental! Thank you, Alamo!
The huge upside to renting here is their staff makes it easy to go through each step, the cars are clean, and when you return the car, they have a shuttle ready to take you back immediately!

Everyone is very courteous and the location is very convenient for flying out of CVG. We flew in very late (past midnight) but the shuttle was still operational and there were people at the counters. They accommodated my request for specifically branded vehicles in my rental class without hassle. An overall enjoyable experience.

Standard car service! Sweet bus driver to shuttle us between the airport and car rental. Offered a fair price for a mid-​sized vehicle!

I was promised a GPS and last minute was told that they don’t have any. I was lost and put in great danger with the type of car they assigned to me. Long story short, I wouldn’t recommend this place at all, very poor customer service. Customer be aware and watch out!

Standard experience. Easy and efficient. Reasonable prices.

For our latest vacation, my wife and I rented a Cadillac DTS from Alamo. We booked online through Costco and used the discounts available. $ 360 for the week– no other car rental company came close to that price EVEN WITH THE DISCOUNTS AVAILABLE! The car had only 5,000 miles on it and the condition matched the mileage. The folks at the local agency were VERY friendly and helpful. Whenever I needed to call, I called the local agency at CVG airport– DO NOT CALL THE 800# for ALAMO, as you will ALWAYS get someone in INDIA. BOO ALAMO. Five stars would have been awarded if customer service was in this hemisphere. (Unlimited mileage, no charge for additional driver, all insurances waived, paid with AMEX for insurance purposes)