Bob Evans Restaurants

Staff was so amazing! I went with my elderly parents and they are so patient with them. Unfortunately we were sat beside some cranky kids that though on a Saturday morning in the rush of things they would receive fast food service. They were just awful to the staff but one staff member shone through and handled them to perfection. She was training a new hire at the same time. She is a great lead. If I ran my business in town I would hire her. Great customer handler! Sorry I didn’t get the name. Anyhow we enjoyed our breakfast! I recommend the biscuits and gravy!!!

Mediocre food and poor service.
We stopped in for lunch today with some friends. We had four adults and five kids.
First, they wanted to split us into three tables. How does that work?
Second, the kids’ food was brought out and they were finished before the adults received their food. Not only was it early, but it was not quite right. The kids didn’t get the right sides with their food and their pancakes didn’t have the toppings. Apparently the chocolate syrup and bananas shown and described in the menu are optional in the kitchen. No one got them.
Third, it took an hour for the adults to get their food.
Fourth, out of the four adults, only one got the right food. And that was soup. My burger was something completely different. My buddy’s scramble was not what he ordered. My lactose intolerant wife received a scramble covered in cheese even though it was ordered without.
Fifth, my buddy never received the right stuff after pointing out the problem to the waitress.
Sixth, my wife got a new plate… also with cheese.
Out of nine plates, three were right.
Walking through the restaurant, we heard another table complaining of similar problems.
On the plus side, the manage ended up taking care of the bill.
The waitress was very nice and very apologetic. The problem is that she was inexperienced and didn’t know how to get things right for her customers.
Won’t be back any time soon.

The food is delicious and comes out fast, our waitress was super friendly and accommodating!

This particular store was outstanding last year but this year it has lost ground. The main reason is our waitress. We always seem to get the same one. We gave her 3 chances. The first time it took her 20 minutes to stop by our table! The usual time for this at any Bob Evans is a couple minutes — 5 tops.
The second time was around 15 minutes. Both of those first times she left our orders sitting in the window… 45 minutes to get our food! And it was cold when it arrived.
The LAST time we went there, we got her again (luck of the draw). We waited 20 minutes and then got up and left. I told the hostess/​cashier about the incident and she just got a stunned look on her face.
I know it might seem unfair to give the whole place a 2-​star rating for one waitress, but when you get her 3 times and each ruins your dinner, you tend to get testy.

Good place to have dinner with fanily and friends.