Ramos Shoe Repair

I am stunned by any positive review of this establishment. No exaggeration when I say that never in my life have I received more rude service. Its seems as though several others have received the same treatment and the owner of this establishment has created quite the local reputation for his surly, can’t-be-bothered attitude.
I brought in several pairs of shoes to Ramos (with a kind greeting and a smile on my face). He sneered at me, looked at the shoes and stated curtly, «well these have mold on them. I probably can’t get them clean.» My response was «well, please do your best.» I then showed him a pair of my wife’s shoes (she had indicated that he would know what to do with them — he is, after all, a cobbler). He shot back at me, «how should I know what to do with them. They are your shoes.» I was really stunned… and almost thought that he was joking. I respectfully asked for all of the shoes back and he stated, «yea. save you some money.» Without exception, I have never had such an experience in any small business.
Our conversation ended with me noting that there are many other cobblers in the area whom I am sure would appreciate the business. The owner’s response was, «you’d be surprised.» Thus, while he is convinced of his perceived monopoly on the local shoe repair business, I found a number of excellent options. Well worth the short drive to Santa Rosa or Windsor to avoid this guy. Tate’s Shoe Service at 402 Mendocino is Santa Rosa could not have been friendlier or more professional… took care of all of my requests.
Stay away from Ramos Shoe Repair!

First shoe repair done here and I was so pleased. My boots had a couple issues and he said he would start with the soles to make sure he COULD fix them before moving on to fixing the heel. I thought that was very considerate. A few days later they were ready, completely repaired, cleaned up, and only cost 20 bucks! This is definitely my new go-​to place. Thank you!

Ramos is the best! I travel all over the place, but when I need any type of a random shoe repair, I stop by Ramos to get it done! Gotta say, he’s repaired three different types of my dance shoes from the straps being broken, needing extra holes in the straps, sole repairs, and turning street shoes into dance shoes! Ramos is very kind, understanding, and repairs my shoes making my feet feeling damn good ;) Make it easy on yourself and just go to Ramos first!

Super rude. Didn’t even seem to want the work. Told me that his soles would only last 6 months… after he tore the original, factory one ½ way off. I’m guessing he’s sick of being a cobbler… Maybe time to change the venue?

I have to say the man who runs this shop is HORRIBLY MEAN!!! I have had him work on two different pair of shoes over a 12 year span of time. My very first experience with him I thought maybe he was having a bad day, and so gave him the benefit of the doubt, but OMG was I ever wrong! The second time I left in tears!!! He snapped at me and was sarcastic over me misplacing my receipt. After I paid and left I searched again through my wallet and found the receipt. I actually walked back into the store to give him the receipt as I thought it would help him with his book work. What a mistake… he reamed me inside and out, saying; ” Why did you come back here? I TOLD YOU TO FORGET THE RECIEPT, it does me no good now”!!!
When I apologized and explained I thought he might need it for his books or taxes, he said «It won’t help me with anything, so please leave». I was in shock and cried all the way back to my car. I kept trying to forget all day how terribly I had been treated that morning, and how that jerk ruined my day, and I have to say I have NEVER been treated so terribly by anyone. How this guy is still in business I will never know! I personally got the distinct feeling he has a chip on his shoulder for non Hispanic customers. I know that’s terrible to say, but after talking to others in Healdsburg about my experience, they too said, he treats many people that way. So after all this, when I got my boots home he didn’t even use black cording to fix my suede boot, He used chocolate brown, so now one shoe has black cording and the other is brown! What a disappointment.

most likely the meanest man i have ever met. i wish there were more than one shoe repair person in healdsburg. he is rude, unwilling to do anything. i’m not sure why he’s even in business. he complains, but then charges nothing, almost? i have asked all around town and many people feel the same way. this type of person should not be in business. he clearly does not like the public

Ramos Shoe Repair, located near Pearl of Joy and Costeaux Bakery, is a great place to have your shoes repaired.
Ramos is really nice and does a great job at a fair price. He gives a great quality service and he is also a craftsman. His store is full of his handmade crafts for sale at a reasonable price. He shines babe’s shoes for 5 $, fixed my boots once and cleaned then for 15 $. He only takes cash which is not a big deal.
Fast service with a same day service if he is not too busy.