Greenland Cleaners

I too had negative experiences with Greenland Cleaners. But they are the only cleaners in town. Just returned and they turned down cleaning a raincoat, A raincoat? I should not be surprised because they also would not sew a simple seam on a sweater.
The last group of clothing I received from them smelled so bad we had to hang them outside. When I returned, the people in front of me also complained and they called them liars. When I interjected and said my clothes also had an odor they shook their heads and didn’t offer to re-​clean or reimburse.
It is an unpleasant experience from the moment you walk in the door, the customer service is nonexistent. They obviously do not want to do their job.

BEWARE! They ruined my designer blazer and then handed it back to me with black color run all over the white. They refused to help fix it and told me to take it back to Nordstrom because ‘they’ll take anything back’, pushing the problem off on an innocent party. They also berated me for getting a stain on my blazer — I guess they expect you to be perfect to be a customer. They are also very rude and surly. I would not take any item that you care about to this crew, especially if it is valuable to you.

WORST CUSTOMER SERVICE EVER
I got a bridesmaid dress length taken up there last week after hearing they had a seamstress on site.
When I picked it up, it was the same length as the shirts I had dry-​cleaned.
I tried it on when I got home and it just covered my «buns».
I’m maid of honor for my sister’s wedding. Not that this would be acceptable for any wedding… but ESPECIALLY not my sister’s.
I brought it back and explained the situation very nicely and asked if they would please let it down as much as possible.
The owner was hostile and defensive and told me that if I had it measured, pinned and approved where it was pinned then it was my fault and I would have to pay $ 25 to have it redone. And further explained that they don’t make mistakes.
I explained that I did, in fact, have it measured, pinned and approved where it was pinned… however…the result was NOT where it had been pinned when it was on me.
We argued back and forth and he told me he would call me Monday to tell me how we could work it out.
He was extremely condescending and rude.
Monday, a lady called me and told me that they’d split the difference with me.
Now I understand that mistakes happen. And their margin of error must be low. But there’s NO WAY I would EVER have the dress shortened to where they left it.
They lost themselves a great customer over a mere $ 10.
Seems to be an ignorant business move in today’s tough economy.
I will tell everyone I know what terrible service I received from them.
I took it to Lakewood Cleaners in Windsor out of principal. They do a wonderful job for basic work. For more complicated work, Sew and Sew in Montgomery Village.
But I will NEVER return to Green Land. Stupid business plan they have and AWFUL, AWFUL people working there.