Wells Fargo Bank

Don’t like this location one bit. I came in once to deposit a check and was asked if I wanted to apply for their credit card for college students. I declined since I don’t need any hard inquiries on my credit report. Next thing I know I get sent a letter from Wells Fargo in the mail about a month later indicating that a credit check had been processed. I’m sure tellers have some sort of sales goal when it comes to credit card application but messing with customers’ credit has got to be illegal.

Review for this location’ phone customer service… on many occasions i’ve tried calling for assistance… and i make sure its never a Monday, a Friday, lunchtime, or day after a holiday… so you’d think they would have someone answering the phone… many times, NO ONE ever answers the phone (attempted 5 times on different days) and when you do get a hold of someone, they put you on hold and forget about you. Yes, this has happened on 2 occasions so i realize this isn’t the way to get any service.
Extra star for the ATM service: reliable, quick, efficient, always willing to give me cash without any attitude. Perfect!

Usually don’t deal with the staff inside I go here for the drive thru ATM, but today I felt inclined to leave a review. I called to request some information on getting a cashiers check. They answered the phone promptly, but when I asked for information in regards to obtaining a cashiers check, the lady quickly put me on hold and said someone would be with me. I waited for 10 minutes and nobody picked up the phone. I was pretty upset about the fact that they couldn’t just tell me what I had to do instead of putting me on hold and forgetting about me. I’ll be using a different branch from now on.

I have dealt with Wells Fargo for more than 20 years. And I have to go one of the Wells Fargo branches in East Bay to request a wire transfer to Taiwan every three months. After dealing with many different Wells Fargo branches, I have decided that most branches provide the same services but the bankers make the real difference. And definitely this branch is by far the best branch I’ve ever been in.
Every single time when I walk in the bank, I am amazed that I am always greeted by a super friendly and helpful banker. Even though all bankers are so busy, there is always a banker jump out to serve me within a few minutes.
Particularly I had the pleasure of doing business with Brittany Mendez two times (¹⁰⁄₁₆ & ⁰⁴⁄₁₇). She is not only very professional and knowledgeable, but also she is so sweet, friendly, helpful, fast and easy to work with. Today Brittany was able to finish the wire transfer within ten minutes. And I was told she is looking forward to serving me again next time. Wow! What an amazing attitude she has.
This branch has your customer service skills on points. I will tell my friends that if they want great service and friendly smiles, go to this branch.

I don’t really have too much to say about this bank — other than I’ve been an account holder for over a decade.
No real negatives about this bank but also no real positives either. Standard checking and savings account. The college student checking account is useful along with the college student credit card.

Worst customer service ever… never coming back. even do is 2 minutes away from my job I rather go to the one on A St…

This bank sucks! I was in here and the manager was very reluctant into letting me transfer money into someone else’s account. She was rude and spoke in a condescending tone to me the entire time. Do not go to this Wells Fargo!

I go in here cuz its near by my house. the girls in here are super sexy. And im pretty sure theyre DTF. Last time i went in here one of the guys couldn’t open a checking acct for me (and i hope i dont get him in trouble for this) but he actually opened a business checking/​saving acct for me. Really went above & beyond. Would be great if all WF were like this one.

Too much customer service. Greeted all in my face just as soon as I step one foot in the door — can I get my thoughts and transactions together first? The Tellers seem way too over friendly, but I guess it’s part of selling accounts. Minus three stars for charging $ 7.50 for Wells Fargo payroll checks (if you do not have an account). This is tacky and you bet I’ll remember this. I won’t be back and I’ll tell friends. Greedy ass sonsofb@#$*%(#((#!!

The Worst customer service… EVER…
this Wells Fargo has the worst people working there. I wasn’t greeted, two «greeters» at the door talking to each other. Get to the line two tellers working three tellers talking to each other about their weekend. I finally get to the teller to cash a money order and they tell me that it can only be deposited. The girl was so rude and kind of condescending. Then as I tell the teller that ill cash it else where, she said to me «I’m sorry, the computer actually says I can cash it for you» As the girl is typing away at the computer, never once making eye contact, I ask her how her day was, (knowing that she hasn’t given me the ultimate customer service she was trained to give) After getting my cash I left. The greeter then waved goodbye.
Horrible Bank. I will be closing this account ASAP.

This is where I joined WF bank, so this is my branch. Gradually over the years there has been a lot of staff change, unfortunately nice, helpful, polite ones have been replaced by impolite, unhelpful ones. I had a bad experience dealing with Sonam a few months a go, she is just plain rude, and will call you over as ‘hey you’. Today, i came in to get a temp atm card and saw her at the door, directing customers and calling out ti someone, ’ hey, hey you come this way’. Fortunately, i was served by Yvonne, service was ok, got what I needed but by god, it ended abruptly with her saying, ‘that’s it’. No thank yous, no is there anything else i can help you with. Bad, bad, bad branch.

This review is part for the Southland branch and part for Wells Fargo as a company. I had been with Wells Fargo for nearly thirty years when I just got tired of the bank consistently hitting me with fees for everything – even when they admitted it was their own mistake. Over the years, I had become so tired of hearing the bank’s favorite excuse: «I’m sorry; but there’s nothing I can do». That should be Wells Fargo slogan since they use it so much. One time, I deposited cash into my checking and transferred funds from my savings to cover a check I had paid to Citibank during the same lunch hour. When I received a notice a few days later that I was being charged a $ 35 overdraft fee, I called customer service to ask why since my deposit to cover the check should have been credited immediately. The bank’s representative told me that «it was the way the teller made the deposit in the system that put a hold on the money» even though it was cash and a transfer of funds from savings. He fully admitted that it was the bank’s error that led to the overdraft charge; but refused to refund the $ 35 invoking the bank’s standard «I’m sorry; but there’s nothing I can do». He just kept repeating that over and over when I pointed out that it was the bank’s fault and was totally unjustified. It’s disgusting how little Wells Fargo cares about their customers. I switched over to Chase – where I’m treated very well – and withdrew all of my money left in my checking and savings accounts with Wells and paid off the credit card. I went into the Wells branch at Southland where I was greeted by a manager at the door and asked how he could help me. When I told him «I want to close all of my accounts», he merely led me to a representative and said that she could take care of that. I told her the same thing and she didn’t even bother to ask why I was closing out all of my accounts. I’m guessing that she should have been able to see that I had been a long time customer. After a few moments, all she said was that she had closed out my checking and savings accounts, but I’d have to call the 800 number to cancel the credit card. They didn’t have the slightest care that a customer was walking away after nearly three decades. It wasn’t worth their time to even ask why. The apathy from the staff there just proved that I had made the correct decision to dump Wells Fargo and their incessant desire to take every cent they could with fees for everything. I was half-​expecting to be charged to close my accounts. Wells Fargo is the perfect example of a corporation that absolutely does not care about their customers. Good riddance forever!

The staff here is great, they are fast and efficient! They also let you know when you’re available for an upgrade for your account and ask you if you need any other help. They also provide free students accounts, especially for the CSUEB students!

I came here earlier today and it was quite busy; however, there was a mini army of tellers working quickly to help everyone. I waited in line for a few minutes and was quickly helped by a teller. She was extremely professional and quick in her actions. Compared to the Bank of America on Mission Blvd (complete piece of shit), this place is heaven sent. I had to deposit money into someone’s account (B of A) and after having to deal with that nightmare, I realized that I am very fortunate to bank with Wells Fargo. Keep up the good work!

I had a problem with the ATM taking my deposit. It scanned a check incorrectly. I went in to talk to a banker.
The banker I spoke with was friendly, but wasn’t much help. They said the needed to file a claim so she started dialing and dialing and dialing… After several phone calls and over 20 min. she got a hold of someone helpful. Now here is where it gets a little strange. I had shown her the issue on the ATM receipt and explained it several times, but while she was on the phone she had a difficult time reading the ATM receipt. Quoting the wrong issue, not being able to even see the sum of the deposit, etc. Which leads me to ask, Do they go through any kind of training here? This was a banker not a teller, but I thought the receipt was kind of straight forward. Not impressed with lack of knowledge.
Long story short, I was told to trust them and that the error would correct itself. We shall see.

My boyfriend banks with Wells Fargo and when we lived in Hayward this was the closest to our home. I’m a huge fan of the drive-​thru ATM (that’s covered) and your able to just put in cash and checks without an envelope and the machine counts all the bills and checks for you and displays the total amount for you. My boyfriend has never had an issue with this bank and all of his praise for Wells Fargo is making me consider switching banks!
Lots of parking and near main streets!

Well its the closest to me and the service is great. Typically they have it togehter.
Only reason for not giving five stars is the past two times I have went inside, I waited in line for 45 minutes. Not really cool!

Poor Customer Service!
I went in to set up a safe deposit box with my Mom and while the service wasn’t bad it wasn’t good. But the manager kept mentioning a random customer service survey and that he’d hope we’d give them a high rating. This is a pet peeve of mine, if you’re providing good service you shouldn’t have to campaign for a good rating.
Then i get a letter in the mail telling me they’ll be closing the safe deposit box because they didn’t have a copy of my ID. Something their associate should have taken from me when i was there setting up the box. I called the branch and explained that i work the hour’s they’re open and i will not take time off of work to correct their mistake. They said they would work with me. Suffice to say they did not keep their promise and closed the safe deposit box.
I am not at all happy with the level of service I received. I will not be banking with Wells Fargo in the future.

This a pretty good branch, I’ve never had any real problem with the staff or the ATMs. The drive-​thru is very handy when in a rush.
The location isn’t great due to Winton becoming a parking lot in the afternoon but it’s a good thing most of my banking happens in the morning.
Definitely my go-​to spot.

The first Wells Fargo with a drive thru ATM that I’ve been to! My large SUV fit in the one near the building, but next time I think I should use my better judgement and drive thru on the far right side!