U.S. Bank

Yesterday, I made a huge cash deposit at the ATM branch for $ 860 to my husband’s account. I got an error message and my cash was not return to me. I went inside the branch for assistance. The guy told me they do not have any connection with the ATM machine. I have contacted CFPB and many news outlet. My money disappeared into thin air!
My worst banking history, EVER! Whatever you do, don’t deposit cash at this ATM branch. And don’t go inside the branch for assistance as they have no connection with the ATM machine or perhaps they just look down at me as I didn’t dress like I was like a millionaire or something. I was dressed like a mom of five!
I have called the number on the receipt and they said it will take up to 10 days to get this matter resolved. We’re afraid we will never see our money again!!!
I’m reporting this to BBB next. THEN MORE NEWS OUTLET… I will not stop until we get our money back…
DON’T DEPOSIT YOUR CASH AT THIS ATM MACHINE!!!

Horrible service, first they are extremely kind and helpful when you are opening an account. Yet if a problem and you state to close it all that help they promised on the day of opening is gone. They are okay with you closing instead of trying to see what they can do to keep you. I guess they are more interested in just opening but not with maintaining..

I’m posting this as a very sarcastic Thank You to U S Bank in the Fairway Park Shopping center. They refused to let my 82 yr old mother buy quarters today. She doesn’t drive & has a bad foot. Apparently one teller at one time told her they’ve been getting a lot of bad bills. I may be wrong but I thought bank tellers were trained to spot phony &/​or suspicious money? Today it was just a flat out NO. You have to be a customer & tried talking her into opening an account. She 82 she’s happy with her bank she shouldn’t need to change banks to get $ 10.00 worth of quarters from time to time.
I know if I ever need to change banks I will never change over to any U S Bank.

They are always friendly and quick. The line is never long. Irene, Mohammed and Laudy are all super sweet.