Town & Country Cleaners

We went in to get our outfits for our wedding drycleaned and pressed. Here we are in Vegas getting ready and come to find out not only are they completly wrinkled but their are strings missing from my fiances dress that she need to tighen it. Not very good service all around. Avoid at all cost

New owner raise 30% of price and won’t take old owner’s coupon from Unilocal

If I could give zero stars then I would. New ownership won’t honor help deal and basically screwing over anyone who comes in with it. Will never come back to such a shady business like this ever again. Claims they can’t do anything about this and tells you to go deal with it through Unilocal yourself not their problem. Just lost my business so buyers beware!

They did same-​day wash and fold and it was great! Smells good too.

This is a late review; I’m not sure if the Eco-​green solution for their dry cleaning is to blame but my garments smelled like musty sweat, and my white button down sweater suddenly developed new stains.
The 2 stars are for the staff, because the 2 individuals that helped me when I dropped off and picked up were friendly and attentive. I didn’t notice the scent or stains on my garments until I got home and didn’t feel it would be fruitful to return and request a redo.
Sad I couldn’t give a better review for this local and presumably green business.

Came to this place in need of a repair I had ripped a jumpsuit that I really liked and wanted to get it fixed the good part they was able to take it while being busy but the bad part was soon as I wore it the tape they used to put it back in tack ripped again a waste of money

Just dropped off 4 pairs of pants for alterations. Miriam was such a great help and answered all our questions ! Thank you Miriam :)
Update to come after we pick up the pants !

Best dry cleaning in town. They do an excellent job. They have very helpful and friendly employees. And they also do great alteration work. Definitely recommend them they’re the best.

They always go the extra mile, whether dry cleaning or tailoring. I trust them with all my favorite clothes!

A lot has changed in the past couple of years. The sweet, friendly couple that owned this place don’t work in it anymore. There are younger people that work there and they are not as friendly. And the prices have gone up.
During my most recent visit, the gal working in the evening took my one long coat and one peacoat and gave me my charge and receipt. The next day, another girl called and left a vm that the pricing was wrong and was supposed to be much higher (higher than I’ve ever paid before with them)…and that more days were required. In the past I always could pick up my dry cleaning in two days. The girl left a vm that she would wait for me to call to approve it but once I did she had already cleaned it… and expected the higher charge. Needless to say I negotiated a more reasonable price. Also, I did not receive a single apology for the price and pickup day messup at all. Very unprofessional.

Brought a gang load of cotton work shirts for them to press and a dress shirt. The damage $ 22 bucks!
I have been coming here sine we moved to Hayward in 2005, and we always had a great experience here.
–they have cleaned our clothes.
–dry cleaned our clothes
–press our clothes
–hemed my pants
–replaced zippers that i blew out
Nothing bad, always the same good Ol’ service…
clean, pressed clothes when we get them.
Plus they are fairly close off 92 at 880, just up off Jackson, really convent!

Great timely service in a emergency. Needed my grad gown altered and they not only stayed open a extra 10 mins but they altered the 11 inches quickly.
Superb!

«Ohhhh Mr. Rush’s clothes!!! Where is he? You must be the girlfriend; I’ve seen a few of your shirts.»
The gentleman behind the counter is SO friendly. My boyfriend goes here weekly to get his dry cleaning and they surely know him. I went in and as I put his stuff on the counter he actually recognized the clothing without having a clue who I was. I just thought that was nice. Even though I go rarely, he still recognizes me as «Where is Mr. Rush now?» (travels a lot for work).
~ They are nearby and green friendly which I greatly appreciate.
~ They hang clothes with the hook going to the right, which my partner appreciates (yes, he’s a taaaaaad bit particular).
No doubt they make mistakes, but we have yet to have one. Its only a matter of time when it comes to clothes.
They mend our buttons, cuffs, and have fixed a several of our «oopsies» ranging from wine on white cashmere to ripped snowboarding gear. Each time they executed flawlessly and you would never know there was a problem.
I recently discovered that they will shave wool sweaters, a chore I grow easily bored with. So, I dropped off a load last week: we’ll see how they come out!

I do NOT recommend taking good quality clothes to be dry cleaned here.
My first visit here, I dry cleaned a dress which came out fine. So I bought them more items to dry clean. All of them came out fine except for a pair of silk shorts which they ruined.
When I bought them in, I mentioned that I had some food stains on my shorts that I was hoping they could remove. The lady said she would try but she wasn’t sure if all of it could be removed.
When I came in to pick up my clothes, I saw the shorts — there were several VERY noticeable streak marks where my stains use to be. They attempted to remove the stains but totally ruined the fabric. The lady quickly took it off the hanger and said, ‘Oh, it just needs to be pressed.’ When she bought it back, the streaks were still there. She switched her tone and said, ‘This is silk, it is a delicate fabric. We tried to get the stains out but this is what happened. There’s nothing we can do.‘
I was pissed. But it wasn’t over. As I inspected the rest of my shorts, not only were there streak marks on my shorts, there were several apparent holes that weren’t there before, it looked as if they accidently ran my pants through a sewing machine. I bought that to her attention and she said, ‘Oh, I don’t know where that came from.’ Oh really? Because that wasn’t there when I bought it in. And now it’s magically appeared from the time it left my hands til the time I came to pick it up.
So I explained to her that if the holes were not there when I bought it in, and now they are here when I came to pick it up, doesn’t it make sense that something might have happened in her shop that caused it?
Then she tried to change her story and say, ‘Oh, it must be the manufacturer’s mistake. Sometimes they make a mistake and the fabric doesn’t last in the cleaning process.’ Another poor excuse. I told her there’s no way this is a manufacturer’s mistake. We both knew it. So she tried to explain it away by saying, ‘Well it looks like a needle went through it (DUH), and there’s nothing in the dry cleaning machine that does this so I don’t know why this happened.‘
We went around in circles where I explained with reason and logic of what happened while she tried to make excuses, pass the blame, and create elaborate stories on what was obviously their mistake.
So I said, ‘Look, it’s not that I’m saying you intentionally did this. No one running a business in their right mind would do this. But you have an operation going on with tons of clothes, several employees, different machines, you can’t possibly keep an eye out on everything and mistakes do happen.‘
Still she did not see my point of view. All she could say is that she didn’t know how it got there. She did nothing to resolve the situation. I am so disappointed because I really want to support a small business that is green. I really wanted to support them because I had a good experience the first time around. But after the damage caused to my clothing, the poor customer service, and poor business ethics, I won’t be coming here ever again.

Getting off work late and a late BART train ride meant Town & Country would be closing by the time I got there. I called ahead and asked if they could wait for me just a few minutes before 7pm which Du (the owner) happily obliged. Well, I got there AFTER 7pm (Thanks BART!) and Du was still open, waiting for me!
It just so happened that on may way home, a button from the coat I was wearing popped off. I asked Du how long it would take to sew it on and he told me to take my coat off and right then and there handed it to one of his tailors. When I was paying for my dry cleaning, I asked him how much I owed for the button, and he said, «Nothing.»
Aside from the quality dry cleaning (eco-​friendly too!), they are very customer service oriented! I appreciated Du’s flexibility and willingness to go the extra mile for his customer!

I haven’t been here in a good six months because I was pregnant. (This meant my clothes were stretchy polyester numbers that didn’t need special loving like dry cleaning.) I finally made my way back to this place today with a coat that needs sleeves altered. The owner Du (and I-​think-​wife, Ann) remembered me, even mentioned that he met my dad who came in two months prior and asked me how my move went. How he remembered this little fact from a conversation with my dad two months ago is beyond me! But, most importantly, the service …
Up until six months ago, I have been loyally going to Town & County for dry cleaning and alterations for about two years. This mom and pop shop is fantastic and a little treasure. They are hard working individuals who give excellent customer service and consistently do really good work at decent prices. Bonus is the fact that they are green!
GO!

I tried this cleaner out after reading the Unilocal reviews. It’s a small shop but the guy who greeted me was very friendly. They did a great job of cleaning my husband’s military dress blues and I thought the price was pretty good (although I don’t get stuff dry-​cleaned often so I don’t have much to compare it to).
I would definitely go there again.

The service here is awesome! They are friendly and aimed to please you. The alterations here are done by the gentleman who is there everyday. His craftsmanship is detailed and great. The décor is simple at this shop so don’t let the exterior of this place fool you.
The only confusing part is that the place is called town and country cleaner but when you drive up, it’s just dry cleaner for their signage. It’s at the end of the shopping center strip across from a car wash.

I go to Town and Country all the time to have my pants hemmed. I love the couple who run this place — they’re so friendly and accommodating. I’ve had rush hem jobs done by them and they’ve always had my clothes ready when I request, no complaints from them! Prices are reasonable too, not to mention they’re GREEN cleaners!
They’re great with simple hem jobs, but I wouldn’t go to them for alterations that may be a little more complicated. My hubby went there to have his pea coat sleeves slightly hemmed and the guy was very insistent on where the sleeve should come up to and ended up hemming the sleeves way too short.
If you bring something to be hemmed, you have to be very clear on the stitching and the length you want it. The owner makes suggestions and I know he’s trying to help but he tends to want to hem things a lot shorter than they should be shortened.
The great thing about them is that they’ll try to fix the problem if you’re unhappy with the job they’ve done!

The couple that owns this place are fantastic, all-​around people. The guy is LOUD when he greets you but smiles really wide and his wife waves from wherever she is in the shop. The service they provide is just awesome. I first came here b/​c a friend of mine was visiting from Japan and I accidentally spilled wine, while we were laughing, over her nice silky dress she bought in Ginza (ouch)! However we brought it here and in 2 days they worked out the wine and had it looking so fresh and so clean. She didnt end up killing me after all (whew) and was able to leave with her dress in suitcase just fine.
Ever since that, i was convinced to start bringing my own clothes too. haha. So they dont use any chemicals that harm the environment and claim to be super green. They also do a GREAT JOB with any alterations. They’ve done pants and coats of mine and all have come out perfectly tailored to a T. The prices are very reasonable and their hours are convenient. I am very satisfied with their service and will continue to support my local Cleaner/​Tailor.