Orkin Pest & Termite Control

We have a 6 bedroom house and one of my roommates got bitten while he was sleeping so we decided to call Orkin. An inspector name Pram came and slightly glanced at our beds and walls and let us know we had a «mild infection of bed bugs». I asked him to send me pictures and he sent pictures of lint and so smears on the wall. This was my first time, so I believed him. He later quoted us $ 3,875 for the heat treatment and half for the chemical. I couldn’t believe the price so I decided to call Clark for a second opinion. They came the very next day and the guy said he wished we had bed bugs, but we don’t. I needed to confirm, so I sent Scent Tek to bring a K-​9 and they confirmed that we didn’t have bed bugs. I felt really angry that there are people out there that will cheat you like this. The problem with pest control companies is that if they use chemicals, then they need to provide evidence by law but if they heat treat our house then there’re not breaking the law. Please take my advice of warning and pay for the K-​9 inspection and NEVER use Orkin and beware if you’re dealing with a guy named Pram. I’m seriously thinking about finding a way so that he can’t scam anyone else.

This company is absolutely horrible. Do not hire them to do any work. We had a flea problem, they charged us 250 just pretty much to spray raid. They didn’t cover all the areas and sent a really old guy to do the job. When we asked to cover certain he would argue. I can’t say enough how AWFUL this company is, a total rip off!!! I am so angry and disappointed about there service. They absolutely did nothing to fix the problem or even treat it.

Derrick Nesbitt finally showed up to my house for my free Orkin pest inspection. More about this in a minute. This place is unprofessional from the call center all the way to the technician that shows up. First the call center representative asks me if I just purchased my home. I said yes 3 years ago. Then he says «You don’t sound excited about the fact that your purchased a home?». I had to say excuse me because I didn’t see how this was any of his business. He just repeats the question as though it’s a normal question to ask a customer. I told him I’ll be more excited if you all come out here and find no active termites. He transfers me, and then I get scheduled. Next Monday from 3−5pm. Okay I can make it work since it was Friday and it was short notice. I get a call from Derrick Nesbitt literally at 6:14pm. What company call somebody at 6:14pm on a Saturday? I just looked at my phone call log. I’m not making this up. I should of stopped here but it only gets worse. This is the moment that I should have just canceled it all and listened to the Unilocal reviews. Derrick wants to know if he can come Monday at 11am. Ummm no because I have something else scheduled. Oh okay then I will come at 2 if that can work. I swear I’m not making up what happens next. At 2 I’m run 5 minutes behind to get to my house so I call my handyman who is conveniently at my house and tell him to let the guy out front downstairs to look at the crawlspace. My handyman goes to look for him and says he’s already below the house. Who does this? Who knocks on your front door, gets no answer, and then just walks down to the crawlspace in my back yard behind a fence that he figured out how to open. It get’s worse though. Just wait. I bet you didn’t think it could get worse. LoL. I finally meet up with Derrick Nesbitt and we begin to talk termites. We can’t even really begin to discuss his company or my house much before he says «Okay hun, now listen I want you to understand this.» I had to say excuse me, that’s not appropriate to call me hun. He says «I apologize but let’s talk about this preventative treatment I would like to sell you.» Ummm no. Let’s talk about how you are going to get off my property like now. LOL. Swear to God this all happens. You would think a salesperson knows how to talk to people without being disrespectful and insulting them. This is after all how you get the jobs/​commissions right? Derek says there is no need for this we can talk termites. I say, Um Yes there is a need for it and you need to get the hell off of my property. Don’t, I swear, don’t waste your time. They might come quick and for free but don’t waste your time or you might be forced to meet Derrick Nesbitt.

BEWARE! If you try to cancel they keep billing. They reused a check using an electronic withdraw 3^rd party (Rollins) company without my approval. I am amazed this location is still in business.

Something happened to this place between 2010 to now and not for the better.
Recently I became aware of termite damage in my garage. The inspector agreed but also said I had mold on part of the inside of the roof. The work would cost over a thousand dollars.
My next estimate, inspector says,“no mold”, «termites were long gone», «you don’t need to hire us, you have no work»!
Tacky and dishonest behaviour shouldn’t be rewarded; check out the honest folks over at Times Up Termite, Inc. They can be trusted

Worse experience I ever had
I should’ve read comment from Unilocal 1^st then I wouldn’t waste time and my money to Orkins.
This is 1^st I ever had to call for pest control. When I called Orkin and spoke with Pram and he quote me a roll out call for inspection only would cost $ 185., and I was ok with it and I check other companies too and they either cost to much or don’t give quote or no answer. I call Orkin few days later and when I ask to speak with Pram, rep said he is probably from main office, but she was able to get me a great deal, regular cost to come out is $ 267. and she could go me $ 50. off. and $ 82. for service call. So my understanding is that $ 82. whenever I need them to come out, and I’m ok with that. Schedule the appt. for Tuesday am appt., cuz Wednesday I have other appts., time came and gone no one show up so I called and they told me my appt is for Wednesday pm appt., I ask to switch to am appt and rep said no problem. Wednesday am appt., once again no 1 show, so I called them again and found they didn’t even change the appt. time. 2 missed appt. and strike 2 already and they haven’t even came out yet. The tech– John did call me if I want him to come over now, but he is at another customer home. I didn’t think it would be fair to the other customer, so I told him to come when he finish that job, which he did, 1pm. He didn’t explain anything till he finish putting the trap down for rats. When he did explain and ask to sign paper I see he charge $ 267. and it’s a 1 year service agreement, and $ 82 will be charge Every Other Month. WHAT??? That’s not what the rep said, I explain was I was told $ 217. not $ 267. and $ 82 when I need a tech not EOM. He look at the paper work and offer me every quarterly instead. I thought that was nice till he mention they offer to every customer. Don’t feel that special anymore. He will have the rep who does the paper to call me 1^st before charging me and schedule the next appt. the next day. Again no 1 call and I notice and that evening I was charge for $ 267. unfortunately can’t call them till nxt day so I went thru the paper and notice the paper work SHOW a print out to charge $ 217. and $ 82. Every Other Month. Now either John didn’t care or can’t read cuz it was printed to charge $ 217. but wrote down $ 267. to charge. Now, I agree I should’ve look over the paper work carefully. But didn’t realize how bad they were. Like Dineen said the tech didn’t want to do much and another tech will come out another day. I was so mad I want to cancel. I felt they LIED, CHEAT, and for some DONT CARE. Nxt day I call and spoke to a rep and he gave me back the $ 50 as promise. When I ask to cancel I had to explain multiple times and then I had to speak to a manager which he had to call me back, having only 2 days of service they strike out 5 times, that’s bad and I did and explain all the trouble I went thru and he said he knew of the issues. It’s like the right hands doesn’t know what the left hand is doing, didn’t even mention if they are fixing the problems. He also mention I hv 30days to cancel, but I was so mad I did cancel. Then thought it thru, I already paid $ 217. for 2days of service and I still have 27 days out of 30, I reinstate my service and schedule the nxt appt for nxt wk and this time Marcus came out and he explain and did everything I expected them to do the 1^st time. He was good. No one explain another tech was going to call or more inspection. Then Pram called to schedule appt to inspect the attic, he explain why. Guess who show up at my door 2 days later? Pram, He is from the Hayward store, not main ofc. He suggested to replace the insulations and so on, and it would cost close to $ 4000. to cover less then 1000 sq ft of the attic, and at that time they would cover any holes or gaps where the rats are coming thru.
I feel some of the employee don’t care and don’t read their own paper works. All they care is get you in the door and get their $ 267. or $ 217 and nothing matters till you threaten to cancel. The worse experience I ever had. They don’t clean up the mess they leave behind every time and no protection for their shoe when they come into your home. There is so much more I can say, not good things either. It’s making me mad by writing this. I guess I paid for my lesson, expensive one.

We have been using the service hoping that they took care of our house. We started the remodeling our house and found so many rodents and they were never clean everything up. We called the customer service and they were so terrible service. We ended up picking the trap with old rodents on by ourselves. I called them to cancel today and customer service even don’t care and told me that they cannot cancel and the branch manager will call later if I want to cancel. What kind of service is this??? Never again!

received a message today from orkin requesting a call back. when i spoke to a representative i was surprised that i have an outstanding balance of $ 92 for service rendered on Oct 25 which was about 2 weeks after i had cancelled my service.
after being on hold for 5 min, i was assured by the operator that the charge would be waived free of charge gee, thank you orkin for the favor!
.
they still dont have their stuff together!
avoid at all cost or be left with shady lingering customer service.

We had used Orkin in the past for local treatment and thought their work and service was pretty good. We went with them again for a fumigation which was a painful experience.
The Orkin man came to do an initial inspection and he was very friendly. But you can tell he was rushing and was talking a mile a minute. Basically, he kept saying we do this X many times a day, we’re very experienced, you’re going to want this and this and we’ll take care of everything no worries. It wasn’t until we realized that our fumigation would affect our next door neighbor because we shared a fence, that somebody stated questioning things. Luckily my neighbor started asking questions about safety, schedules and expectations of what will happen. That forced the Orkin man to slow down and explain in greater detail, but he was still trying to barrel through it and get the neighbors to consent and cooperate. When the Orkin man had completed his inspection, he gave a run down of what to expect and went outside to take some final pictures and without even saying goodbye, he was gone. He hadn’t even confirmed if I have the time slot confirmed or not.
So we followed up on our appointment via email, no response. Finally kept calling Orkin with their 800# and got confirmation. Since it was a fumigation, we needed to be out of the house for a few days. We had already planned a trip out of town to pass those few days and needed a friend to hand the keys over to the team. On the day of the fumigation, we never got a call to let us know when to expect the team to arrive. We kept calling Orkin to find out the team’s status and was just told to keep waiting. Finally, after the appointment time, we called again and they told us the team was already there and waiting for the keys. WHAT?
Fine, then they did their work and packed their gear up. Again, no confirmation that the work was done or that they had left the keys where we had asked them to. We came home on a weekend and the garage door wouldn’t open. I had to break into my own home to open the door because they turned off my garage door. WHY? They told us they would turn off our gas line for safety, but when I went out to turn it back on, the whole meter and line was disconnected. WHAT? Why would you leave my gas line completely disconnected? You only had to turn off the valve, at least have the decency to hook it back up for me.
One good thing about Orkin, they have really nice operators at the 800#. Just not the people that actually take your money and do the work.

I’m giving a 5 star review and I’m about to explain why. We bought a brand new refrigerator from Home Depot. We eventually start seeing roaches in our kitchen when we cook, turn the lights on, or a baby roach is moving when I sweep my floor. So I called Orkin the next morning got a quote and setup time. The guy came out by the name of Noël. He had a matter of fact attitude! He really wanted to discourage me with the quoting of different prices. I think he wanted me to say forget it, so he wouldn’t have to do the damn work! My husband were talking to this guy and they seem to be getting along well and… I reminded them the roaches is the business! So after that, I found my husband were trying to negotiate the pricing my bad! So he put bait down which were roach hotels all over the kitchen. Okay, no spraying setup a time to come back. A couple days latter he came back late (Noël). I called looking for him! He did show 20mins late. Sprayed the kitchen and told us we had to leave for 4hrs… not true either! He told us we didn’t have a bad roach problem and I didn’t care about that a roach is a one roach is too many to start! So I said are coming back in couple of days to check your bait (that the roaches figured out not to go in). He said“no” next time is in December. So latter that night I turned on the kitchen light and it seemed that he pissed the roaches off! They were stronger than ever! I sprayed my raid he said don’t use ((Noël). I ran to the phone called Orkin and let this company have a piece of my mind! I was greeted with a lady name Patricia, the best! She assured me it was a process and I said no way these roaches are mad as hell! We laughed! So I asked for a different tech that wasn’t smelling like a pack of old cigarettes and wasn’t trying to cut corners! I knew he didn’t completely give us his best service, because of his first impression as a lazy stinky, price misquoting tech Noël were! I called the next morning to follow-​up and this time around I spoke to the branch manager by the name of Marcus. I told my complaint he wanted to know what I thought of my tech because I requested another tech. He tried to at first take up for this guy until he remembered I’m a paying unsatisfied customer who just want a roach free kitchen before Thanksgiving when my family and guest would meet my mad roaches! I asked him to explain the professional process if he had came to my home! He then asked me, was there a vacuum used? I replied, no. okay, then I wouldn’t started with bait it should’ve been used AFTER the first treatment (spraying). Mrz, Murray, I’m personally sending my service manager and another tech out on Tuesday he said. pick a time! I was happy and pleased I asked him how long has he been a branch manager he said 15yrs and I politely said well this is why! He thanked me Tuesday morning (today) The branch manager (Marcus), Service manager and the lazy tech Noël came to our home. I’m sick so I wasn’t present to meet the branch manager, however my husband told me that he did almost all the work! He opened our refrigerator’s back panel and it were infested with roaches he immediately had Noël to look at what the problem spot were in the motor of the refrigerator where it was very warm! He vacuumed himself, treated my kitchen himself properly like a real professional! Before he left he were so confident he also picked up all the «roach motels» with him! See I’m very pleased with my service with Orkin and like I said in the beginning of this review this is why Orkin deserves a 5star review!!! Again thank you Marcus in the Hayward district in the East Bay, because I turned my light on before I wrote this review and no mad and pissed off roaches! Thank you again!

TL;DR Do not waste your time with Orkin. I waited 4 hours for a no-​show despite calling multiple times to confirm the appointment.
I have been waiting for the inspector for 4 hours and have called 3 separate times today to confirm the appointment and get a better ETA. Each time, the call center assured me they have reached out to the inspector and will have the inspector text me an ETA. The inspector never contacted me and when 5pm (end of the appointment window) rolled around, there was no sign of an inspector. I called the call center to see if they can contact someone and they tell me that the regional office dispatching the inspector was closed — there was nothing else they could do. I ask to speak to a manager said and the manager offered to reach out to the branch manager. 30 mins later the branch manager calls me to tell me that the appointment was not in the system (despite I having called them multiple times to confirm).

I wish I have read Unilocal reviews before I paid for service. terrible customer service, The technician assigned to my account decided not to show up for his appointments, I rescheduled my appointment 3 times because of no show. I finally had to give up and cancel my service because I cannot pay for a service I am not getting. total disappointment.

In their office is a banner which they all signed saying «Auto-​pay is the way they stay».
TERRIBLE MANAGEMENT & CUSTOMER SERVICE MIXED WITH INCOMPETENCE, EMPTY PROMISES AND OVERPRICING
Such a horrendous experience and it’s not done yet. A property I manage had three units with bed bugs. Their rep, Pram, signed us up for a $ 4790. (let’s just call if 5K) heat treatment. A week later I took a video of a live bedbug moving around. He wouldn’t come out to look at it until four days after and THEN HE WOULDN’T BELIEVE THE VIDEO! And he says he didn’t find any bugs that’s because they come out of one particular wall at night! He made us wait two more weeks before someone would come out to inspect again. He never told us that 90% of the time the heat treatment doesn’t kill all of them and a liquid treatment needs to be done up to five times afterward (we’re on liquid treatment #4 some seven weeks later).
Because of Pram not believing that the video showed live bed bug (clearly it does) we were forced to wait and of course there are bites and sleepless nights and I’ll spare you all the hellacious details.
The heat treatment wasn’t done properly in the first place because they didn’t lift up the couch cushions where I had been sleeping to avoid the bedbugs. Not all the dresser drawers were opened up (they never told us we should open drawers). There is a serious lack of communication all around. They told us to leave all the clothes and rags there to be heat treated. I left a wet rag in the kitchen and it was still damp when I returned. That couldn’t have killed any bedbugs in it! Thought it was 120 – 140 degrees inside the places for 3 hours!
I am so mad I can’t even see straight because I’ve already been down there with IN PERSON WITH BAGS OF LIVE BEDBUGS begging them for to help. Yesterday I went down there with a live one and the manager, Ken left a voicemail saying it was dead and he really needs to see live ones! I took a video of the bug in the bag because I KNEW HE WOULD PULL THIS B.S.
Scheduling spraying has been a nightmare with people showing up at the wrong times AFTER I CALLED TO CONFIRM. I’ve asked they not this incompetent guy to liquid treat again because he was there for ten minutes and didn’t understand what we were telling him. I requested John a“JLo” as they call him as he had done an excellent, thorough job spraying. They sent Ken the manager instead who decided not to spray because we weren’t «ready!»!! No one told us what we needed to do to get «ready». Then the poor incompetent guy came by anyway because they never cancelled. Typical Orkin Hayward, again and again.
When Ken was in the apartment three days ago, he said we needed a new heat treatment because of the couch issue and the other issues I had tried to communicate with him earlier and he wouldn’t listen. I was pleased he agreed we needed a heat treatment. Didn’t hear anything for three days until…
Today, Ken calls me right before he conveniently left on «vacation for a week» to tell me the bug I brought in was dead and HE NEEDS TO SEE MORE LIVE ONES and we will need to wait on this! What?! Thank God I have the video of the bug moving around minutes before I drove it all the way down there because I can see where this is going with these a-​holes
Me: Why didn’t you tent the house?
Ken: Because we don’t do tenting. And we’re so good at treating them we have a 100% success rate
Ohh…

Do not make scheduled appts with Orkin they will be 2hrs late. When they do come out they don’t do much at all because ants are still coming into my house!

Everyone I have spoken with at Orkin has been very nice and helpful and I really like our service technician, but, we have had an ongoing ant issue in our townhouse for several weeks. I called Orkin twice to come out and spray. I was expecting a better «investigation» on where the ants were coming from. The guy just came in, sprayed around the baseboards and out front then left. A couple of hours later the ants showed up in a new place. I started walking around the entire unit and found a trail of ants going up the side of the house where our bedroom wall is. I sprayed and discovered a huge ant colony under the dirt. Since I sprayed there have been no more ants. This should have been discovered by Orkin and not me.

Orkin was awesome. The rep Long Trinh was really attentive to what needed doing. Gave us discounts and made sure that the gas got turned on when we would arrive back from our trip. He even had timbers that were in the crawl space removed. The ground treatment went smoothly without a hitch and the tenting too. Highly recommend.

DO NOT COME HERE!!! A technician came out named Pram and told me I had bed bugs. I had covers on my box spring and mattress and he didn’t even take them off to inspect it. I even collected a bag of the bugs which he took and said they were bed bugs. He pushed a heat treatment on me for 3K and I nervously scheduled it. SCAM! I had another company come out who verified I don’t have bed bugs at all. I cancelled the appointment and am so happy I didn’t get ripped off by Orkin. Thanks for nothing.

I called Orkin because I had a Gnat problem and they assured me that they could take care of it, so I made an appointment for the following day. The representative came out, he happened to be the manager, Ken. I told him of my problem and he was incredibly honest with me and did not want to sell me anything that I did not need, which in this case was a year long contract. He said my insect problem would resolve itself in a few days with the «home remedy» I was doing and that once they were gone they would not return, as I had removed the source already. I cannot express enough how much I appreciate this honesty, it saved me money that would have been unnecessarily spent. If I ever have a real bug problem in the future, I would definitely call Orkin again with confidence.
Thank you!

I had scheduled an appointment– easy enough. I called to cancel two days before– easy enough. 15 minutes after the scheduled appointment the inspector called to tell me that he was running late. I informed him that I had cancelled two days before. Just now I get a call wanting to follow up on the inspection. WHAT! The inspection never happened.
I asked for my phone number to be removed from their database completely. I am really wondering what is going on with this company.

Wow, they are amazing, they eliminated all pests and yes they are the Worlds best, tried a dozen pest controls before trying them. Now in the beginning there process looks simple but try not to distract them or interfere just let them do there job, my family was like there over here and there over there etc.
After 2 or 3 weeks you will see a big difference, after 3 weeks to 5 weeks pest are gone, gone, gone roaches etc.
Our guy was Jose Preciado, your lucky if you can get him, my sister gave him such a hard time over the phone thinking that the job could not be done, well the job is done he eliminated all pests in our household.