O’reillys Auto Parts

This place makes no sence… I go in cause I needed some replacement tail light fixtures. I go to the shelf and find what i need. Walk to the register and there is no cashier. I ask one of the guys working at the parts counter where the cashier is at. He says it’s only him and another guy working amd I’ll have to wait in line at the parts counter to purchase my items. Now why should I be in a parts line when i don’t need any parts from behind the counter? Why should I wait in that line that I don’t need? You need a cashier! Poor service here… Waste of time…

I went there to get a battery after waiting in line at Sears Auto down the street for way to long. It took less than 10 minutes to find the battery and checkout. I then went next door to the tire shop to get a quote on tires… very quick and I got a good price. Very satisfied with their service… totally opposite of Sears Auto, which I will never go to again!

I came to get a new brake light bulb, and I ended up asking Eduardo all sorts of questions about my beetle. He was very easy to talk to, very patient and honest. He even popped my fender back into place when I thought I needed to buy something to hold it in place. I will definitely come back in the future for other car related needs.

The guys at this shop are pretty cool and knowledgable. Every time I have come here they have been very helpful and have referred me to shops and mechanics for projects that where to complex. As far as their parts they sell, good quality and affordable. I came up on a ignition cylinder interlock assembly for a 96 Honda Accord for $ 110 still in its original packaging. Every time I come here it is top notch service. Thank you for that!

The honey and I come here often and we are able to easily find everything we need. It’s always a quick trip in and out. The store is spacious and clean. Staff is very helpful and I love that they have a rewards program! They have a good understanding of all the products/​parts they have and don’t have so you don’t waste your time. Will continue coming here! I’d trust coming here more than Auto Zone any day of the week.

Got a quote to do the brake pads and routers, $ 600. Took it to a mechanic that my dad recommended and it was $ 336.
We will not be returning to this place.

Cesar and the crew provide exceptional customer service. They offer great automotive guidance and help you get what you need and they do so professionally.

Stopped by O’Reilly’s this morning to get a new battery for our Mazda 6. We were helped immediately, given a great price (including warranty) on a new battery, and best yet, our cashier /​customer service rep Daniel was able to install the battery for us! Less than 20 minutes later and we were on our way!
Great experience and we will definitely return!

I will tell you why this place deserves 5 stars.
John, Byron, and Hak helped me get my car back on the road.
My vehicle broke down and I parked it a block away from this store. I needed a new belt, or so I thought, so I bought one from John and Byron.
Meanwhile, by the time I got back to my car it was about 8:40pm. As I prepared to install the new belt, I discovered that a pulley from my power steering pump broke loose. What I didn’t know is that it was a power steering pump yet.
I returned to the store, which closes at 9pm, at 9:01pm. John let me back into the store and we spent the next 20 minutes figuring out which part actually failed. According to the engine diagram, it was the power steering pump after all. For this car, there are about 6 ways how you can buy a power steering pump.
We looked up the necessary parts using their database, resolved inconsistencies, and I bought most of the parts I needed. I later decided to instead of installing the new parts to simply skip the entire failed system that I didn’t need. This required a custom length belt.
Back to the store I went the next morning and Hak quickly found me the closest matching belt, as well as processed my returns.
The belt he suggested fit perfectly, but I had a discharged battery. As the belt came off, the car was running on battery and the alternator got disconnected. When that battery finally brought the car to a stop, it would no longer start it. The battery was still good but needed a charge. So I brought my battery into the store and they tested and recharged it in less than 2 hours.
I asked the store for a referral to a junk yard because one of my parts they did not sell failed. They told me about a local junk yard that would likely have the part. I called the place, and they did.
Finally, I had one more question about the replacement part, which Hak answered for me. I picked up some antifreeze, refilled my car’s cooling system, and drove away.
In summary, I decided to return all parts except for a custom length belt and antifreeze and my repair ultimately cost me just those two items. All of that got processed trouble-​free.
I am not concerned about store’s personnel helping other people who call the store because I expect this to happen and allocate enough time for it to not be a problem for me when I visit parts stores.
This was a completely hassle-​free experience with great assistance by the store’s personnel. I highly recommend it to anyone who happens to break down in Hayward, CA and other local residents.

Very bad service the guys in the counter was playing karate in the back while there was a long line I just walked out never going there again

I fully agree with the previous reviewer. I went to the parts desk. Waited through the usual customer call in’s which by the way is unacceptable in ANY parts store. Don’t take calls while you are waiting on me! Think of it this way, if you were talking with a teller at a bank would you like them
stopping several times to help other people behind you in line? Hmmmm. Back to me experience. I asked for an item that happened to be in stock in the aisle. The clerk took me to the section (all good so far) where he started looking for my exact item, but, again another clerk called him away. He said he would return but never did. WTF. I finally found my item from the meager selection. I paid for my purchase and departed. The item didn’t fit as expected but I am reluctant to bother returning it. This place is a customer service disaster and that coupled with the poor selection, they should just close. I will NEVER return and I assure you I will relay my experience whenever the occasion arises. AutoZone, save me.

I don’t know who hires the majority of the staff that works here, but one word: unprofessional. These guys clearly don’t know what customer service is or what is or isn’t appropriate. Hire better guys, there are plenty of people out there who would appreciate the work and have tact. Especially when it’s just as easy to drive to autozone down the way. Never had a bad experience there and I’ll just stick with them from now on.