iTouchless Housewares & Products Inc

Really I have to pay for a warranty service that is supposed to be covered for 1 year? This is a shame. I’m reporting this company for shady practices.

Members of society, do not buy from this company. I know the people who run this company and know how they deal with business. They are cheap, concealed and shady in doing business. They don’t disclose things openly and they will make money off you, after you have wasted and spent money on their products. I warn you, don’t buy from them or do business with them.

I needed a new battery cover for my Itouchless kitchen garbage can. It seemed to be available on their website, but then I got an e-​mail saying it was out of stock. They sold me a new top instead, which cost five times as much. It was the wrong size, so I had to send it back. Then they said they actually did have the battery cover in stock. I gave them a credit card number (again.) The order was never filled. I called customer service another eight times. Nothing. AVOID THEIR PRODUCTS AT ALL COSTS.

Bought their product and it failed to work from the moment it came out of the box! Customer service say I didn’t buy from an authorized dealer, as far as I’m concerned its still their product… I’d pass on anything they make, who know what excuse they’ll use on you!

I bought two iTouchless Trash Cans and one of them stopped working after two months the other one is going out slowly after four months. After contacting support they sent me these troubleshooting steps which I have already done before they even contacted me since they were available from other reviewers:
1. Remove the thin protective film on the sensor area (if you have never done so).
2. Turn off the power switch and remove the batteries or unplug AC adapter (do NOT use batteries & AC adapter at the same time).
3. Wipe clean the sensor area with a slightly damp cloth and dry it immediately.
4. Relocate the trashcan to an open area and the señor won’t pick up any wrong signal. Make sure it’s not underneath any counter top or right beside the window where the sunlight will reflect onto the sensor directly.
5. Leave the unit without power source for 3 hours, then reload a new set of alkaline type batteries (or plug in the AC adapter) and turn the power back on.
6. Suggest to try this procedure at least twice for best results.
After you went through the troubleshooting steps you have to provide them with the below information again including a purchase receipt or order confirmation showing the place of purchase, order date, order number, and item purchased:
Name:
Phone:
Shipping Address:
Description of problem:
Although I sent them the purchase order in my first message and attached the receipt in my reply they came back stating: «…the Amazon purchase order number doesn’t show on your receipt which it’s a required information for us to verify your purchase.»
After my order was finally accepted I would have had to buy a box and pay for shipment and «send back the following items for your repair service:
1) Lid cover only
2) A check/​money order of $ 9.95 for return shipping and handling fee within the continental U.S. (Pay to the order of „iTouchless“); $ 19.95 for Canada territory (in U.S. dollars)
3) A print out copy of this warranty e-​mail.
Ship To:
iTouchless Housewares & Products
23 497 Eichler St
Unit A
Hayward, CA 94 545
US»
After I pointed out that this is under warranty and that I won’t pay for anything since it is under warranty they told me that this is a limited warranty which is «a general practice on the warranty offered by most of the companies.»
I thought back and I do not recall any company with that practice which I also pointed out to them. So I offered to drop the items off at their facility since they are right around the corner. Their reply: «…the repair center is not a public trade front office and they don’t accept drop off service.»
I advise not to buy from this company since their warranty and repair practices are a hassle and not acceptable. I got the feeling that the customer does not come first and that they only care about selling as many of their faulty products.