Dyson Service Center

This place is AMAZING, their customer service was stellar. As a busy mom of two, I highly appreciate service providers who make my life easier. And a dyson user, I will never go anywhere else for my servicing needs.

The two gentleman that helped me today were pleasant, friendly and so helpful. Extremeley positive experience.

I am very happy that I purchased my vacumme here. The lady was very friendly and nice. She explained the functions and differences of the products, let us try them, and gave us discounts with trade in option with our old non-​functioning vacumme! Amazing. I am very satisfied with their service and love thir attitude!

Went in for some re-​education on my Dyson and was given great instruction. It seemed that I had a faulty hose which was fixed at no cost to me. I really like this machine and find that the repair service is equally as good.

Great customer service. I called in advance to check if a part was in stock before getting into the car and they offer to mail it to me for free! Saved me from 2 hrs of Bay Area traffic. Made my day

What a awesome place !!
We have two vacuums from Dyson, one handheld and one upright, both work wonders
Dyson stand behind their product !!

Ok, I’m terrible with writing reviews because I don’t really enjoy writing but but this time I felt like I just had to share. Amazing customer service! Darrell assisted me right away, troubleshooted our vacuum, fixed the problem, cleaned it up, and advised me how to avoid future problems with our vacuum. He also disclosed that Dyson doesn’t charge to assess their vacuums and for this visit there is also no charge to fix our vacuum because as Dyson has a 5 year warranty. Yay! So happy I didn’t go with Sears who would have charged us $ 150 just to look at the vacuum, let alone fix it. Darrell also informed me that Dyson also allows upgrades by trading in your old vacuum to buy a new one which would be 30% off, a nice deal for a future Dyson vacuum.
I’m so happy about receiving such great service and saving money.
Tip, it’s not easy to find but its located in a small strip plaza, in between Fast Signs and Karen Bevels catering and café.

Though I’ve not been to the Hayward store, I just want to give a shout out to Chris, the friendly, knowledgable guy at the Foster City Costco I visited today. If the rest of the staff is anything like Chris, your business deserves to thrive. Thanks Chris.

After losing suction and its ability to stand upright on its own, our Dyson was doomed and destined for an e-​waste drop-​off. I decided to give it one more chance last Friday afternoon and took it to the Dyson Service Center. I’m sure glad that I didn’t give up on it because less than 30 minutes later, Darrel had it up and running perfectly.
The center is extremely organized and clean. I wish my work space were as peaceful — it was very zen-​like! Darrel greeted me a few seconds after I arrived and worked his magic on my dying Dyson. I stood there, a bit embarrassed, while he showed me how much dog fur was trapped inside. I had thought that I had gone through every twist and turn to remove any and all clogs! But it wasn’t actually the fur that was the main problem. Darrel cleverly noticed the root of the problem due to a plastic clip misalignment and fixed it immediately. He told me that he had never seen this particular issue before and seemed genuinely excited to have learned something new that day!
Very impressed with the professionalism, expertise, and generosity ($ 0 charged) here. Thank you!

Best customer service experience. I was scared that I was going to have to shell out $$ to get my vacuum fixed. The guy showed me how simple of a fix it was and no charge at all. Also gave me a free hose and wand because mine was not aligning right. Would definitely recommend this place for anything Dyson. I also drove way out of my way to go there and it’s worth it.

The service here is definitely as amazing as everyone says. Our Dyson was clogged, so I brought it in Friday around lunch time. Not only did the guy clear it out in less than 5 minutes but he also showed me how to take it apart myself. I was in and out in 6 minutes. And he said it was free!
Highly recommend!

This place had awesome service — Jason was really friendly from the moment I walked in and so knowledgable about my vacuum. Would come back here for another repair in a minute. And if anyone is looking for what vacuum would best serve their needs, this is the store to visit!

Came here to fix my Dyson DC59 and was impressed with the awesome customer service from Darrel! I was in and out of there in minutes. I felt like I was walking out of there with a brand new vacuum!
Thank you Darrel!

This place is a bit hard to find, take the driveway next to the oil change, I was sooo impressed with the customer service here, I truly feel that the employees are well trained, and was able to be in and out in 15 mins with an new hose for my Pink Dyson.

Very clean showroom and went in to repair my handheld vacuum due to loose battery connection. The rep went into the other and came out with a brand new handle piece to replace my faulty one within 5 min. Very friendly rep and even explained the difference of the new replacement model from the old. I’m so glad that this service center is around my neighborhood since there’s only 2 in Cali!

I will give more than 5 stars for the service here! I’ve got a dyson dc44, which began to have issues shortly after we bought it. I was procrastinating in contacting them until today (possibly 6 months over due), mostly because I do not want to drive to their site and also thought that mailing it to their service center is so bothering.
But to my surprise, the online chatting service is really efficient, and without me doing anything on this side, the parts will be delivered to my house very soon!
Thank you Alan the online service guy! How I regret now having contacted them half year ago!

We brought our 6 year old animal upright in to see why the wand was getting stuck, and Darrel showed us what we were doing wrong (not waiting for a click before pulling out), so it turns out it was fine! We just didn’t know what we were doing lol.
Then he checked it over while we enjoyed some keurig coffee and admired all the new Dyson machines. He GAVE us a new filter, which he said were an improvement over the original. Then he tested it on a pile of dusty hairy dirt, and it was back to awesomeness!
The place looks like an apple showroom, and Darrel’s customer service was way beyond all expectations. Just a great experience!

Get your Dyson repaired here. Or upgrade & buy your newer Dyson model from this location. Once you go Dyson you don’t want any other brand of vacuum cleaner. Yes, there are other brands that are cheaper but will they last more than six months? Dyson has given me many many years of service. I’m very happy.
The rep was very helpful showing me tips on how to use my Dyson efficiently.

I hate to subtract a star from this review since this place seems to have impeccable customer service but I had called a few hours before I was planning to come in to verify if they had a part or not. The guy ended up rushing me when I asked him if he had the part to my vacuum as i spouted off the serial number. He didn’t check on it, instead he quickly said, «we have it, we have it».
I drove there and guess what? They didn’t have it after all. I was a little annoyed. The manager found the parts from a used vacuum and promptly handed me 2 of the filters I needed for free which was nice of him.
When I got home, the filters didn’t fit. I had to return again for the right filters and ended up buying a better model of the Dyson vacuum.
Minus one star for the inconvenience.

Awesome service! The gentleman who looked at my vacuum (it was squealing) knew his stuff and fixed it in 5 minutes. Then gave me so much information about the vacuum that was helpful! He told me it was rebuilt at some point (I thought I bought it new from target) and if/​when it breaks it won’t be covered by the warranty. So good to know, even though it would be nice to have it covered.
Awesome place and totally worth the 40 min drive to get here!