Hayward Daily Review

I’m greatly upset My mom has been a customer for a long time and has had some issues with the runner who does her papers sometimes she gets them or sometimes that person doesn’t throw them even close to were are house is but lately the person has been throwing them and hitting my moms van well today I’m washing the cars and see that there is a huge crack on the windshield that wasn’t there yesterday my mom always calls and complains to them how the person has hit her van and even has a dent on the top of the van but this takes the cake and we have been trying to call the company but of course can’t get any one and you would think they would have a voice mail but they don’t she is highly upset and this is going to be very expensive to fix. It’s sad that she pays so much for this paper and has complained so much that they don’t help her at all

Do not get a subscription from anything from the alameda news group. I ordered the paper from someone at flea market about 5 months ago and have yet to receive one paper. I get calls all the time asking how were doing and when I tell them I haven’t recieved a paper yet they give me another number to call and they tell me they can’t help me. I called customer service about 2 months ago and cancelled and asked for a credit. They said ok. I have not received a credit and they keep taking out money. A shame because I used to love the daily review that’s the only reason why I set up a subscription.

For a while I was receiving superb service. It was wonderful getting up at 6:30 and finding my paper (s) waiting for me i the driveway with bags on them when needed. I got really spoiled. And NOW things are not going well. I don’t know if the dealer changed delivery people, or what, but now my paper has not been getting to me by the time I leave the house at 8:30 and as far as I am concerned a late paper equals no paper because I have no time to enjoy the paper at the end of the day. I am far too busy with chores and taking care of members of my family to sit and and enjoy my paper. So if this doesn’t clear up within a few days, I am ditching it. I have spoken to two really polite customer service reps, Ashley on Wed. and Whitney on Thursday. Hopefully tomorrow my paper will appear on time!

While it took several calls and a couple of webstie feedback submissions, The Daily Review finally got through to the carrier to deliver the paper on my mothers porch instead of the middle of the drive way. Customer advocate Mayra Cerna came through and got us results.
Mom is 93 years old with a bad leg and uses a cane, and getting up and down the porch was a trial. She is very happy, and when mom is happy, I am too. Thumbs up to the Daily Review.

Ordered the daily review a few weeks ago they said it was going to take a week to get started to this day I still have not seen a paper after 3 weeks

Terrible service, steadily getting worse. They miss delivery almost every week, sometimes twice a week. Buh bye after 20+ years of subscriptions.

The service from The Daily Review is horrible. Papers are not delivered on time. Vacation stops are ignored telegraphing you are away as newspapers sit on the driveway. Management obviously does not care as the poor practices continue. If that was all not bad enough, their accounting services cannot even track when I have paid for an entire year. This is why people have quit receiving a newspaper, and the industry is rapidly contracting!

I was a a subscriber for years. I quit the paper after I was fed up with the slanted nonsensical style. Local reporting is often a social programming content of what the editors think we should believe.
The paper has far more advertisement than what they think passes for news.
Almost without exception, the circulation department bills prematurely. They frequently overcharged me and seemed to think it was funny. It took a great deal of my time to straighten out ridiculous mistakes and they never seemed to know when the first paper was delivered. I soon learned they needed to be watched.
Competent news sources are easily obtained and are free.

I have subscribed to The Daily Review for most of my life. I’ve put up with the changes as a sign of the times, low readership is directly correlated with bad service!
And, I don’t mean the newspaper delivery! I mean their product, the newspaper itself.
I am talking about, going from paying $ 20.00 a year, to $ 85 to $ 45 a year. I think they just make-​up a number! Also, just try and cancel the paper, the lady on the phone was uncooperative, and charged me, and extra $ 5.19, when I insisted on canceling. When I called again to complain, I was told the extra charge was going to collections. Everyone knows, you pay upfront for a year, so I don’t get the extra charge? I told her, I was going on Unilocal! She told me to go ahead. That is, the quality of their service!

I have been a subscriber for years. My paper hadn’t been delivered for over a month. After phone calls and research we found that my neighbor has been receiving my newspaper because there is a new delivery person.
I called again on September 16 to talk about the problem They said that since my account had expired (and my year subscription) on September 14 they couldn’t help me. They said that they would love to renew with me and I could pay now and then we could talk about adding the month. So apparently they think that this is not their mistake. What??? I am not asking for anything that I haven’t paid for.
I also explained that I did not want to renew over the phone. There is a gentleman that does subscriptions at my local farmers market, and I want him to get the credit.
It saddens me that with the internet encroaching on the newspaper business and my wanting to renew if they would put things right, that they didn’t want to work with me. I guess that I will read the news online… for free.

My mom has been getting this paper for years. Just recently it has gotten really bad. We had a subscription for 6 days and we were getting the paper intermittently. So we changed it to 3days/​week and we are not getting those papers either. We have gone almost 2 weeks with out a paper. I canceled it today. There’s no reason for bad service.

In reading over several reviews I’d like to address some of the issues raised here.
I’ve been in circulation (paper carrier) for over 25 years, both here in the Bay Area, and Southern California.
The Christmas card you receive from the carrier each year is provided so you may tip if you wish. Sadly, most Newspaper Dealers contracted by the paper itself do not pass along any tips you may be adding to your bill. I recommend you not tip the carrier this way, but instead via the Christmas card provided. Or not. Obviously, tips are optional. But, I can assure you, tips are tremendously appreciated, as they help in defraying the high cost of wear and tear on our cars.
Now, as far as carriers go, it’s a mixed bag. The industry is filled with notoriously salty, lazy, hurried, overworked, you name it, carriers. Personally, I’ve always taken pride in my paper placement. In this regard, a Christmas tip may go a long way in giving the carrier incentive. I’m not saying this is right.
Most newspapers contract delivery to people called Dealers, who then themselves subcontract to the actual carriers. I know from experience many of these Dealers are jerks. I don’t know why. They have terrible customer service skills and they keep all tips customers add to their bills. I recommend bypassing a Dealer if you can, and somehow get someone at the actual newspaper.
If you’ve been accidentally receiving the Wall Street Journal, this means your carrier works for two newspaper delivery companies, and is simply misdelivering your paper. Where I currently work, we are responsible for the delivery of up to five different newspapers – it’s quite easy mixing them up in a darkened car.
I hope this helps. I currently deliver a competing newspaper, but do receive The Daily Review at my home. My particular carrier is the tops! But the dealer she works for stinks.

After emailing the finance director, I finally received a message from Mark in finance who told me that the newspaper updated their accounting system 2 years ago and everyone received new account numbers. And they gave someone else my old account number. That is where my payments have been being posted to. He left a call back number, but I still had to go thru everything with the lady that answered. She did extend my subscription for the 7 days that I was without a paper.

I grew up reading this paper. Every year I pay for the entire year up front. The last few years have been horrible. No Monday paper is available which sucks. After having a ton of days where the paper never showed up, I decided to go with just a Sunday paper and scaled back my service. Well that has not gone well either. My paper has been in bushes or on grass which means the paper is soaked wet and has to be tossed in trash. 3 out of last 4 weeks no paper at all and the week it did come, it landed in the grass with sprinklers on.
I called the automated system to report no paper and it assured me one would be delivered. I got a live person on and he also said the paper will be at my house around 11am. Then he offered me a free month of papers.
I will be asking for my refund tomorrow.
Hire some people that want to take care of the few customers you have left. Delivery and phone operators are crucial to your business. Only a select few people use your service. Learn to take care of them.

Terrible service and I am done with the Daily Review. Last year paid $ 20 for the Thursday, Friday, & Sunday paper. Never received a paper. This year, thinking it change and the guy promised me that I would get a paper, paid another $ 20 for a year worth of Sunday only and I have received my paper. This was April 2013. Now in July 2013, paper stopped because of some account created last year in which I did not received any papers. Now I have to pay $ 9.66 to activate the account to be current. So in all, I paid $ 49.66 for 4 months of paper. This is ridiculous and stupid. Customer service is no help at all. They only go by the computer system instead of going through actual documents. They don’t deserve even a fourth of a star.

1. Was charged for subscription soon after signing up, but did not receive it until 1 week after I saw charge on credit card bill and placed a call to customer service to ask them to actually begin delivering the newspaper.
2. Paper started to be delivered every other day. Called customer service and was told that these days would be added to my credit along with the first week.
3. When I called customer service to report a missing Saturday paper, one was later delivered, being thrown over my fence and hitting me in the head. Funny but sad.
4. 3 weeks after paper subscription started, I received alternating Wall Street Journals. Called customer service.
5. I have not received a full 6 day week’s worth of papers, right or wrong brand, since I started in May.
6. Customer service keeps telling me that I have credit every time I call, yet I get billed the same time every month, which amounts to no credits that I can see.
7. June 27, 2013, I called customer service (510−887−7323) to place a vacation hold on my service from June 29 through July 5, 2013, only to find out later that the paper was nevertheless delivered every day that I was gone. I also do not live in the finest neighborhood, so I don’t appreciate the delivery person advertising my absence even after I went through the trouble of calling to stop service.
8. Today, I called customer service and asked to speak to a supervisor. Instead of being connected to one, I was grilled as to the reason, then left on hold for 30 minutes as I sit here at work.
I wrote to the executives to see what they have to say and will update as I receive responses

About a million years ago, I worked at this location for ANG Newspapers. We loved being busy and having fun, then rolling out the backdoor at quitting time and running to Buffalo Bills for a drink and some snacks. Such fun memories. …Which is why it’s so sad that this office (and the newspaper industry in general) is on it’s last leg. I’d love to see the bustling newsroom again.

Paid to start service and then I received a bill stating that I have never paid. After a phone call to Customer Service I was told that they knew I had already paid but if I wanted to pay again that it was good for them. That did not go over well. However, the other problem was that to date they still have not actually delivered a paper. I was told that after talking to Customer Service I would have a newspaper the next day — that never happened. This paper does not have their act together — this is a waste of time on the phone with Customer Service and no newspaper.

**UPDATE** After filing a complaint with BBB, i got my check. but man oh man, what a hassle! ** END UPDATE**
Original Review below — -
canceled my service on January 16^th, 2012, I had a refund coming which they said at that time it will be processed right away.
Today (March 16^th, 2012) 2 months later, i called them and told them i have not received my refund and they said (almost like a scripted robot) that it was an error on their part and it will be processed today. The guy said so without looking at any details or notes or anything, so i’m thinking the first call you make they don’t send a check and hope you forget about the refund.
It has happened to one other person i know.
freaking crooks! Send me my damn refund!

So, I got a subscription to this newspaper and they delivered daily for about two weeks and then service abruptly stopped.
After on the phone for hours with verbally abusive employees, I was refunded and had everything canceled.
Every few months I’ll receive calls from someone at the Daily Review attempting to collect or renew my subscription. I’ve had enough with this newspaper, they won’t take no for an answer.
I also had to contact my phone company to get their numbers blacklisted.