FGY Stone & Cabinet

Jessica helped us here; she was awesome. We remodeled our kitchen for about 12k and it looks great. I will post pictures soon! As other reviewers have said, FGY does not do any plumbing, electrical or construction. I hired someone to do those extras. They tell you this right up front — why are some reviewers so surprised at the obvious? It was a great deal and I am glad I went with FGY. My white quartz counter and quartz backsplash with espresso cabinets look fabulous.
They even let me space out the remodel to give time for my electrician to do his job after the demo. The (awesome) husband hooked up the dishwasher, faucet and garbage disposal the day after they finished. This was the easiest company to work with so far (and im renovating everything in the house) — so that says a lot.

If you very (and I meant very) handy with residential electrical, plumbing, cabinetry, as well as paint touch up and debris cleaning then FGY is definitely worth it for your kitchen project. But don’t expect your dream kitchen materialize in front of your eyes after they are done. Granted, they have good pricing and willing to negotiate to boot, that’s why we selected them out from many other contractors. But that’s where the sweetness ends after $ 12K bitter later…
They will not hookup water pipes, electrical, and vents back after ripping out all the kitchen cabinets, countertop, hood, dishwasher, refrigerator, microwave, etc. when they start the job. So putting them back is on you, or you can start Unilocaling for plumber or electrician if the need arise! And you already know there is no way to schedule anybody at moment notice, right? So have your running shoes at the ready when FGY contractors need a water valve, couple of hoses, couple pieces of 2×4… or own a fuel sipping car ’cause you going to make bunch of trips to nearby hardware stores!
If you are into micro management, then FGY is for you. I have to constantly watch them when they install cabinet doors as many occasions the new cabinet doors banging on installed countertop or cabinet because their policy states they only fix things when they there. After complain about cabinet door banging on counter top, they grinded the counter top, crooked! So if you are assuming they use common senses when they install to the cabinets, you are in for a real treat!
If the range hood exhaust hole on the side of your house no longer line up because the hood moves a foot from its original location due to their design, tough luck! You on your own there buddy! Or you can pay handyman (or handywoman) to fabricate that s-​shape galvanize tube for venting, or if you like to warm up your house in this winter from the cooking fume then by all means!
If your definition of a job well done is to move everything back in to whip up that delicious entries in your spanking new kitchen when they done, then forget about it! You will need few days or week after to scrub that junks left on your new cabinets or back splash, hook up cooking range gas, connect water lines to your refrigerator and dishwasher, plug-​in all your appliances, or hack up cabinet to match the vent holes all the while wondering if your definition of job-​well-​done is different than theirs?
If you want your back splash grouts to be in straight lines and admire the beauty of the glass titles shimmering through, then forget about it! They left a mess that required heavy duty scrubbing, dust sucking, massive clean up all the while staring that crooked grout lines all over the walls. Boy, your expectation is completely deflated when what you are seeing is NOT what it looks like on Industrial Blvd showroom few weeks earlier.
If you want all the cabinets leveled after they installed them, then forget about it! Even their backsplash guys complained about their cabinet/​counter top guys installed crooked! All the while you are wondering how come they don’t shim the cabinet boxes so they can be all leveled, right? I am sure my floor is level because the all cabinets were leveled before they ripped them out.
If your expectation is to have them complete your dream kitchen and pay them when the job is done, then you in for a surprise; it’s all piece meal work/​payment because the front office person that you talk to, is NOT the project manager who will overseeing the entire project, you will be their project manager person whether you like it or not. Cabinet guy show up, work on it, and will demand their money when he’s done, countertop and the back splash guy will do exactly the same thing. So if you love to break out the check book multiple times, or run back and forth to the bank for additional cash then FGY is definitely for you! Did I mention creeping expenses? Yeah, they got that too.

So I found FGY on Craigslist. They had some great looking countertops and really good prices. We call and ask if they deliver/​install in Fairfield. I understand its a distance, but I’m willing to pay a fee for the distance, since it’s still cheaper than most places local to me.
So they say on the phone they will come to Fairfield. We go into the store to price out the exact specs and such and verify they will travel to Fairfield. Two weeks later we come in to pay and schedule. Now they say Fairfield is too far. They will drive 50 miles, but not 60 miles. I even offered to pay extra on top of the extra charge for the 10 miles. They still refused.
So in the end they wasted three hours of my time and $ 15 bucks in toll and fuel. If they would have just said the first or second time they wouldn’t do it, fine. I would have saved time and money if they would have been up front about it. Now I’m stuck trying to find a local place QUICK as I need them this week. Had they been honest I could have already found a local place. Now I’m scrambling to find somewhere here.
Screw you FGY. You owe me $ 15 bucks and three hours of time.

I’m remodeling an entire house. You think needing new floors, cabinets, tile, fixtures etc would be enough to get at least 1 of the 3 kids from behind the counter to give assistance. Nope. Their conversation about car insurance was waaaaay too important to give any service to the 1 person in their store. Every time I had a question I had to drag one of them away. They had walls of cheap laminate displays and when I finally found the hard wood samples stacked in a corner I needed to ask for a rag to dust them off so I could see the true color. The granite selection was poor, boring and dated looking, and everything was precut. If you are looking for cheap and prefab this might be the place. If you are looking for quality, service, and good selection go somewhere else!!!

We bought our granite here at a good price. They had a better selection than other places and actually had the slabs we needed in stock. I’m a happy customer.

The showroom staff was amazing and the owner takes a personal role in any project not to mention their contractor Poon killed it took a base project and escalated it to something amazing. I highly recommend this these guys!

I had my kitchen and bath remodeled last April, and they look fantastic! I purchased cabinets, vanity, granite tops, sinks, faucet, handles and knobs from FGY. I also had them do the installation, which I was very impressed with. They installed complete kitchen and bath vanity in 3 days (two days to install cabinets, one day for granite countertops). Installers don’t do small talk, they are there to do the installation, and they do a great job, and fast!
Staff is very knowledgeable, helpful, and friendly (English is not their primary language, but don’t let that deter you). First visit I took my measurements, and they gave me a cost estimate with a plan layout. I then paid $ 100 (which is applied towards purchase) for their installer to come to my home to measure.
I give them 4 stars instead of 5 because two of the drawers (one in kitchen cabinet, one in bath vanity) are not closing properly after 6 months of use (self-​closing not working); also, I had to select a second choice for the granite from what they had in stock; the vanity granite tops are pre-​cut, so you have to choose from what they have in stock, which may not match the granite you want for your kitchen.
I am using them again for a house we just bought.
I do recommend them!

Dumbest ppl on a planet work here.
No English
No customer service
I spent 10k at this place.
They messed up my whole order.
Even the ppl who came to install granite had bad attitude.
I asked them a question answer with an attitude.
I go at there warehouse on Tennyson the lady upfront asked her a question if they sell the stuff I need without looking at it she said no we don’t Becuz she just didn’t wanna get up.
Will never go there

I have not had my kitchen installed yet but I’m happy with the process so far.

We got our granite, cabinets, windows, hardwood floors, and a few other building supplies from here. We had our own contractor install the cabinets, windows, and floors, but FGY did the granite installation.

Pros:
–Prices are good for the quality of cabinets you are getting; this was the number one reason we chose them over a big box store. We wanted to have something nicer than IKEA quality, but didn’t want to pay an arm and a leg for custom cabinets.
–The modular cabinets worked perfectly in our kitchen and the layout they put together for us is absolutely beautiful.
–Awesome installation of the granite in both the bathrooms and the kitchen
–They are really helpful when you can actually sit down with one of them in the store
Cons:
–There are only two of them and they often are locked up with another customer for 15 minutes at a time; not good for quick questions or transactions
–We had a really tough time picking out granite for the kitchen because of their inventory. We picked one color, then found out it was out of stock for months. Then we picked another color and when they delivered it, the pieces had a much different pattern than the showroom display. We had to reject them because there were so many irregularities. Finally, we went back a third time and found out we were really limited to a small handful of colors because of the width of our island, something that would have been helpful to know up front. We probably would have purchased the kitchen granite elsewhere had we known we only had a few colors to pull from, but in the end we still like the color we picked.
Overall, we are very happy with our choices. We absolutely love the cabinets we got from them and we are very pleased with the granite, even if it wasn’t our first choice. We would definitely recommend them to others.

After tons of Unilocaling and researching we decided to use FGY since it was within our budget. You have to be your own advocate and tell them what you want. The ladies behind the counter are cool and its a hit or miss. Some do have a heavy Chinese accent than others but they are friendly. Our experience with FGY was good compare to all the other reviews. We were remodeling our kitchen and I wanted granite countertops. I knocked off one star since the granite I wanted only had 3 pieces left. I think imo they should cater to customers or what is in high demand. One lady stated once they sell out of something they do not reorder or it would take months. We did have to pay a little more because they had to fabricate a piece for us since it was out. The pricing was a little cheaper than most places. The installers and fabricators who came to install did a very good job and even cleaned up afterwards. The customer service here is good but like I said you have to speak up. Overall I would use them again in the future. This review is based on the location on Industrial.

O.k. I read a lot of negative reviews about FGY, but my experience with FGY was a perfect as long as you fully understand their cost of material (in stock) and labor cost for demolition and installation. Clean up is inclusive when they leave the job.
I didn’t purchase any cabinets, so I didn’t have any issues like some other reviewers had.
When my wife and I stepped into the store, we were greeted by a very knowledge and friendly person name Jenny. Boy, does she know her stuff. She presented us with general information about the various counter top material and left us to decide and choose. No sale pressure at all. To our surprise, we had spend over an hour looking at their vast array of granite samples and deciding the cost of the material we can afford along with the material, demolition and installation cost. Be sure to do the numbers!
Be sure to understand every line items, because that is exactly what you will be paying when the project end. You must provide them measurements of how much material you need. Having photos will help too.
The two man crew arrived on time and performed a superb job and finished with a clean area. They even washed down my driveway from all the dust cutting the granite. By near end of the job a lady from FGY arrived to see the installation and see if we had any concerns. She took a few photos with our permission after she asked. Then, Jenny called a few days later to inquire about everything is to our satisfaction. I had mentioned to her a smaller than a thumb size chip on the edge face of the rounded bull nose and she dispatch the installer the very next day to fix the problem. Jenny called again to see if the chip had been taken care and it met to our satisfaction. She also ask if I had any questions about the care of the granite or concerns with their services to pass on to the staff and crew.
FYI, I did not purchase their stainless sink and faucet, but instead got over to Ace Hardware, for a little more money, purchase a 16 gage sink and Delta faucet. It is important to have these fixtures on hand prior to them coming to install the counter tops.
I would recommend FGY Stone and Cabinet Co. to my friends and family. They are not out to cheat the customers. We are happy granite counter top owners thanks to FGY. I didn’t give a five star rating, because I didn’t get the granite for free.
Thanks Jenny and Zan for everything. Your staff and crew do really care.
Paul
Union City, Ca.

I recently remodeled my kitchen and bought cabinetry from FGY. They were good with supplies and ther rep Amy was nice too at time of purchase. After I brought stuff home and when my contractor opened the boxes for installation two doors were defective. When I went back to replace them, they only replaced one and refused to replace the big pantry door. They put the blame on my contractor saying that it’s his fault, I would have given them this benefit of doubt if my contractor had not opened the boxes in my presence. I tried to convince them that the door was delivered defective but the refused to listen. Pauline the sales senior was very rude, she talked to her boss on the phone in her native language leaving me clueless about the conversation. Jenny just looked at one side of door and scratched it even more and put blame on me that it’s my contractors fault, when I showed her other side of door she tried to scratch it too with her nails. I told her that if she can logically explain how can someone break door leaving paint intact; she had no answer to that .
In my experience they definitely have good supplies but you really need to make sure all the 20 – 30 pieces they are delivering are in good shape. Which in my understanding is humanly not possible. So their doors are like box of skittles you may end having some broken pieces and they will refuse to replace them.
I feel it’s a real poor customer service, I gave them buisness of thousands of $$ and when I came to provide complete customer satisfaction they went down this low for less than 100 $.

We walked around waiting for the three people there helping customers to be finished. When two had finished we waited at the front desk for them to take any note of us at all. But they did not. We clearly were waiting for them but they avoided looking at us and completely ignored us. We waited for about twenty minutes of just standing right up against the counter, tapping the counter, just plain obvious to anyone else BUT THEM that we were waiting patiently.
Then this Indian man comes in and the lady at the desk immediately asks if he needs help. I’m not sure if it is because we’re white and that’s why we were ignored or what?
I’d give them negative stars if I was allowed too! We were completely and rudely treated. They would have made a pretty penny from us!

For the price you simply cannot beat these guys. I use them for my home flips. The quality is good for a cheap cabinet unlike some of the other stores.
They were in and out in ONE day. Yup ONE day! Amazing.
My only complaint is that they discontinued the Espresso color cabs and do not carry Antique white.

The women that work the counter are so knowledgeable. They know the ins and outs of remodeling. I purchased my laminate and underlayment here. The had the best price in town for Eternity flooring. Some places had this product for double the price! FGY has good prices and you can get a little bit more with cash and quantity discount.

My cabinet’s hinges broke so I stopped by here to get a replacement. Turns out my husband had bought the cabinets at another place. The lady at the counter helped me out anyways and gave me a couple of free hinges to try out.
If that isn’t excellent customer service — then I don’t know what is. Also, I have purchased stuff from these folks in the past. They have really really good prices and are super nice compared to most place.
Thanks!

The employees being able to speak more than one language actually benefitted my family because while I could speak English, I knew nothing about how I wanted our family kitchen to turn out. Luckily because the salespeople there can speak Chinese as well as English, they were able to communicate effectively with both me and my parents, accommodating their needs and tailoring the kitchen to their liking. As a first-​generation Asian American who doesn’t struggle with speaking english on a daily basis, it’s always calming to see my parents able to effectively express what they want and how they want it, especially when it came to matters of the home aka it’s nice to see my parents in the zone.
Overall, it’s pleasant to watch my mom cook in a remodeled kitchen every night. We ultimately ended up with the blue pearl for our countertop (i wanted black galaxy, but once again, she who does not pay, does not have a choice) and something yellow, sparkly and shiny on our floors. It’s actually a good choice to go with granite for our kitchen floors because we own three dogs and if you’re a dog owner, you should expect that as properly trained as they are, there will always be slip-​ups. It’s definitely less of a hassle to clean their messes on granite floors because the stench is easier to get rid of and the mess too, something my parents are happy for (there’s your dog-​owner tip of the day). We also had all our bathrooms done, so every night I feel fancy in my own bathroom.
I can understand that a lot of customers get thrown off by employees whose first languages are Chinese, but I can’t grapple the surprise these reviews talk about. There are Chinese characters literally plastered on the outside of the store, so I don’t understand the shock in finding out that the store would have some employees whose grasp of english could potentially be limited.
I can’t speak for others but so long as it seems that you’re ultimately on the same page with the salesperson for what you envision on your kitchen, then you’re good. If it seems you’d like the luxury of a remodeled kitchen on a very reasonable budget, there’s bound to be some advantages and disadvantages of making that choice.

3.5 stars is about right.
The prices here are very reasonable. Their communication skills are a bit limited, and they can be impatient since they tend to have a single product, approach, solution to any issue that you might bring up.
If you need it to be just perfect, this probably isn’t the place for you since your options will be limited, and you might get frustrated with miscommunications. But you probably wouldn’t have come here anyway.
I had a good experience, and I was pretty happy with the results. There are a lot of similar kitchen places in the bay area. Pricing is a bit better in other places I look (Granite Expo in Oakland), but some of those places won’t come out for an initial measurement.
I was satisfied with the service I received in the store, and I really enjoyed the installers. While I was initially worried that they would be impatient, I was impressed with the true craftsmen nature of these carpenters, despite the fact these are OEM cabinets.
Overall, I would recommend them, if you can keep your expectations in line with what you are buying, and how much you are paying.

This is one of my favorite places to buy some good cabinets and stone. They have a great selection of good, low price and dependable cabinets. The crew showed up like 30 min late with the big truck to pick up the stones. Overall I had a full set of kick ass kitchen cabinets, Granite slabs for the counter and backsplash and 30 boxes of tile…