Pacific Interlock Pavingstone

I’ve been using Pacific Interlock since 1999 and I can’t say enough good things about this company. They have always stood behind there product and I have always received excellent customer service and support. Reading the other reviews I wonder what these people are talking about??? As a landscape contractor I deal with many others vendors and every paver product can have a couple of broken ones. Never once had a problem that wasn’t easily resolve with Pacific Interlock.
All I can say is I give this company 5 Stars and keep up the Great work!!!

I’m a customer of a landscape contractor that is using this vendor. Avoid this company and product at all costs!!! Stones poor quality– cracks, uneven edges. They fail to meet delivery timelines. They don’t care about customers or the landscape contractors. I called to have a pattern send over– never got it!
They just delivered many pallets of pavers today, but after they dropped them off mention that the border (needed first) will be delayed– that we could choose another color. Really? Since a paver job starts with the border, and the color matches other elements– I have to look at pallets of rock out my windows, the crew has to be rescheduled, and we have no option to use another product. Oh, and this is a HUGE job of high dollar value. Still– they don’t care.
Seriously, run to Calstone. I wish we had.

For this company the customer is always wrong. Tim and Carol the ego of the business have been poison to this company. Do you want to know when to expect product? Do they stand behind their product? That would be a big fat No. Trust me if you want a expensive product like paving stones go some where else, where they care about their customers.

Carol/​Lisa, and the yard guys all went out of their way to help me (install contractor), but also, everyone else in the yard that had good questions, bad questions, and everything in between.
I always appreciate their low prices, and frankness on the phone about lead times etc. as well.
My only complaint is that their showroom isn’t close to SF. But it tells you their selection and service spans many miles.

From first to last, this was a great experience.
Lisa, in the office, was kind enough to hold several pallets of pavers which had been discounted for us for a couple of weeks. When we were ready, she efficiently pulled up the order and we concluded the business within minutes. We really wanted delivery in two days. She told us Carey in Scheduling would try her best, but no guarantees since the delivery trucks were fully committed at that point. We appreciated her honesty.
Well, the next day we received a call from Carey. Carey came through! She was incredibly cheerful and helpful and was one of the most pleasant people we’ve encountered during our renovations. And, she ‘made it happen’. She scheduled our delivery just as we had hoped.
The next morning, Joe pulled up with our cargo and unloaded the 6 pallets with his forklift. He was masterful and positioned the pallets exactly where we wanted them. He was an expert at what he did and was a very affable and amiable man.
Kudos to everyone at Pacific Interlock. You made the whole experience easy!
10÷4÷2011 UPDATE
We finished the front walkway and back patio. It looks great! Of the 1,920 pavers we bought, 14 were damaged on one corner when one pallet was laid on top of another.
So, when I returned the wooden pallets (they give you back $ 14 each), I brought the damaged pavers back to see what could be done. After spending a fair amount of money, you want to be treated as a valued customer. Well guess what? I was! I was immediately offered the option of an exchange or a refund. The amount of money involved was small, but because it’s so rare to be offered something before you even have to ask, it was a big deal to me. It says a lot about their customer service.
I have heartily recommended Pacific Interlock to the many neighbors who have asked where they can get a great looking walkway.

STAY AWAY FROM THEM! My landscaper bought red pavers for my patio and found that he had been short about 70 pavers and couldn’t complete the job. They insisted he had ordered less than he needed. He insisted he had ordered enough. After a lot of nasty accusations he ordered more pavers in the same color but after they were installed the new batch was noticeably darker and didn’t match the rest of the patio. The owner said they cannot control the color when a new batch is made so if any more are needed or ever have to be replaced this company cannot guarantee match. But they don’t tell the customer this at the time of purchase. There is also a lot of effloresence, (white coating) coming up from the pavers. They were set in cement but the hold moisture like a sponge and form this white coating which cannot be removed. This happens even after they are sealed. After spending five thousand dollars all I got was a splotchy job and much aggravation. when I tried to speak to the owner many times and was always told he was «in a meeting» and my calls. were not returned. She was rude and unhelpful.
Subsequent landscapers told me they would never buy pavers from this company and that other paving companies are much more reliable in color matching and quality for the same price.

My wife and I decided to install a paver patio this summer and after shopping around found Pacific Interlock. The Customer Service staff were very helpful. We visited the plant in Holister and Carey gave us great tips on the installation.
The installation went well and I am very satisfied with the product.
The problem the other reviewer reports could be hard water from sprinlers or natural calcium in the pavers. The pitting is not unusual, pavers are essentially brick, haven’t seen polished bricks that often. If you want a smooth finish, use concrete!
I would definately use Pacific Interlock products again!

Note: I moved from CA (Silicon Valley, Eicher house, mediocre Santa Clara school district, $ 100K government pensions for uniformed staff, etc.) MD because of a job change. .. and Tim, no, it’s the right paver company that screwed us. Want to see the brochure in my files that I kept; want to see the «estate» series from the catalog…
Have you ever tried doing everything right and still end up with a lousy, and I mean, lousy result. Well, our paver project using pavers from this schlock company is our story.
Bear with me, and I’ll start from the beginning. There is no happy ending, only grin your teeth and hope this company goes out of business.
As part of a home remodel in late 2005, we contracted with a landscaper to redo our driveway and an interior courtyard. Altogether, about 1,200 sq ft of surface ($ 13,000+). Our landscape designer and the landscaper recommended pavers instead of concrete or aggregate and we agreed. The landscaper had done over 100 paver installations and was reputable and recommended Pacific Interlock. We selected the 12 inch square «Estate» series paver for a dramatic look.
Within weeks of final laying down, most of the pavers leached a cloudy, white coating — — just image any cold place where they lay down salt to melt snow and then the surfaces dried up, leaving a white residue. Well, my driveway and interior courtyards look exactly like that from the leaching of pavers. We tried muric acid solution and just plain water; once dried, the cloudy white film appears again, like a New York City street after salted for snow and then dried by the sun.
What did Pacific Interlock say about this — — «must be a bad batch» — just let it leach and cloudy white stuff will disappear. Over 3 years later and numerous rains, the white stuff is still there but not as thick coated and Pacific Interlock says «tough luck» — — gave us the figurative bird.
So, what I do say, don’t buy their product when they don’t stand behind it.
The latest is that about 5% of the pavers have jagged holes in them, as if some of the material didn’t bind correctly and have detached, leaving a hole. The other development is that the pavers are beginning to slide up and will require compacting and additional finishing sand — this may be due to the 12×12″ pavers not locking as well as smaller pavers or a mediocre installation by the landscaper, but Pacific Interlock is still embedded in this mess.
So, buy someone else’s product instead of theirs.
Mical D. (another reviewer) said «maybe water from sprinklers or natural calcium» — — he doesn’t know what’s he’s asking; good for him that he liked his simple installation. No, my sprinklers were not watering the pavers except along the edges. The cloudy mineral leaching from the pavers is a thick coating. Let’s call it a bad batch, but the point is that Pacific Interlock refused to stand behind the product.