Famous Footwear

Nice place to shop for shoes. I had a return, however — purchased online and came into this store for the free return. The sales clerk was very friendly and polite. While she attended the refund, another person came up and was waiting in line, and the clerk immediately called for another associate to come up to the front to assist the customer. They know how to do things right for the customer.

Great service and Daniel was awesome! He didn’t hesitate to look for sizes and give us lots of Opteron. Will definitely be back. Patricia G.

Great customer service. Daniel was very helpful of finding my size and locating different colors for me. I would highly recommend this location to others

The owner of the store is rude and unpleasant!!!
I would NOT give this person my business!
I suggest taking your business to another «small business» in the area as there are plenty to do so on Solano Ave.

Two days ago I bought two pairs of shoes for work at this store. On 10÷09÷13, I attempted to return one of the pairs because they didn’t fit right and were not very well made. Assistant manager Naoemi said plainly that I had used them and couldn’t return them because they couldn’t be sold «in this condition». I have bought shoes before from different stores and I always try them out inside the house and am extremely careful not to dirty them. I also keep the tags just in case. I was skeptical at first before buying them and was very conscious of the fact that I might have to return them. I wore them (inside the house) for less than an hour and I was mostly sitting in front of my computer during that time. I had also tried them out inside the Famous Footwear store.
The assistant manager Naoemi pointed to two or three tiny flecks of something on the bottom of the sole as indication that I had worn them, she also said she saw hair (I didn’t see it). I personally could have taken off the fleck off with my nail and the hair??? Your assistant manager made me feel like I was a scammer trying to scam the company after «using» the shoes… again, I had never had a problem like this!
I tried to reason with Naoemi that I tried the shoe inside the store and that even inside the store, the «flecks» could have been picked up. I will purposely leave the shoe as I presented it to the assistant manager, just to prove my honesty and the bad judgement of this assistant manager.
I know that the shoe is as clean as I got it from the store and that any «fleck» embedded in the sole could just as easily have been done inside their store and could easily be flicked-​off with my fingernail. Even though I would rather resolve this in a businesslike manner, I am willing to complaint to the Better Business Bureau (
) and the California Consumer Affairs (
) or whatever means necessary to receive fair treatment in this matter.

Bought doc martins on Monday. This was their only pair of the doc martins. Size was slightly bigger than what I wanted but went ahead with the purchase. Cashier explained the return policy. «Receipt, original box, 30 days.» I wore the shoes twice to work at the office. Decided shoes were too loose after all. Brought shoes in on Friday for return. Return was refused because I wore the shoes twice. This was not on the receipt info or verbal instructions. Assistant manager Naomi showed me a posted card in fine print «clothing may not be worn for return.»
Buyer beware of their return policy.

buy one get one half off deal is good, but hope they had better variety and all shoe sizes

I bought shoes here maybe once or twice…
But that’s not the reason I’m giving this place five-​stars. I was looking for some shoe boxes that I could use for my non-​profit class. I talked to the manager and he gladly handed over a ton of shoe boxes. He even bagged them for me! Then he told me I could come back whenever I needed to.
A couple of days later I came back looking for more shoe boxes. The manager wasn’t there yet the employee let me have a go at the recyclable stuff. Jackpot! I scored a HUGE box of recyclable cardboard boxes. Probably enough cardboard for two classes.
Never underestimate the generosity of strangers.

Location: Across from Ross, spacious, never too busy, well-​lighted. There is also a TV and a pretty colorful kids section near the back.
Selection: Various shoes at retail prices. They keep their entire stock out it seems, so you know if they carry your size. Also have a sales rack in the back that has shoes from 5 – 25 dollars. I have found some pretty trendy shoes for cheap, however, because they are trendy they don’t always last beyond a season (in terms of fashion, not durability).
Customer Service: The workers don’t seem to bother too much. As mentioned they have their entire stock on the floor so much assistance isn’t needed.