Bay Driver

The scheduling took a little back and forth both times (hence minus one star) but their service has been friendly and on time.

I had a confirmed pickup from my house to the airport at 3pm. The day before the pickup at about 11pm, I got a strange email reconfirming my pickup is at 7pm. I panicked and called Alex. Alex then told me he was not able to pick me up at 3pm the next day and he was sorry. Now, this is pretty screwed up. Alex should have called me rather than having me receiving a weird reconfirmation email for a much different time. With all the five star ratings, I am not sure what happened on this one.

Here I am on day 3 of trying to reserve a simple ride from Pleasanton to SFO. I’ve left two voicemails, replied twice to an automated text service this company utilizes to provide quotes, and made multiple attempts to use their malfunctioning website, all with no success and without being called back. They must be so busy that they need to hire more help.

Alex is the most unprofessional shuttle service EVER! I requested shuttle service to and from the Oakland airport. The first interaction was ok, there were some communication issues regarding pick up time and I had to be the one to confirm the reservations TWICE to be sure he had the information correct. Most businesses usually call the client regarding confirmation. But no bigge. The worst part is when I called the day of to confirm shuttle service to be picked up from the Oakland airport at Midnight– being that it was so late in the evening I wanted to be sure that I was being picked up. alex responded with yes, I will have a car waiting for you and confirmed my flight number etc. It is now 11:45 pm I land in Oakland, call Alex 1500 times and no answer. He then finally texts me and says– Quote” This is Alex with Bay Driver. I have just ran into a total malfunction of my cell phone. I dont have a car waiting for you. Will explain tomorrow. Please take a Taxi” WTF, are you serious? It’s MIDNIGHT, I’m a woman with a young child and left stranded to take a cab at MIDNIGHT. And to top off the evening, Oakland Airport was running short on Taxi Cabs that evening, Thanks Alex! … And If I were to hold my breath waiting for him to call and «explain tomorrow» i’d be dead by now! He never called to explain. Plus, WTH does his cell phone malfunctions have to do with picking up a client? Alex runs a very unprofessional business. I strongly suggest that you do not use Bay Driver for shuttle services. He will leave you stranded!!!

I chose this buisness because of all the good reviews and they were not lying. My wife and I used them twice this week and Alex was amazing. Punctual, polite, professional and easy going. We will definitely be using them again.

I was very happy with this company for my ride from Berkeley to San Francisco Airport. Alex was on time (in fact was early and waiting for me when I came out), very friendly and drove well in a nice car that was spotless. The pricing was also excellent. I will definitely use them again!

I booked this transportation for my friend who was traveling but was too busy to make her airport pick up arrangements before leaving.
So I only ordered this service and was not a recipient of this service. I placed my order online a week ahead of time. The online system works great, easy to use and does not require any type of payment information. There was even a place where I could add my personal email address so I to could get updates or confirmations along with the person getting the ride.
My main complaint is that after ordering the service and receiving an email confirmation with all the details, I never ever heard from Bay Driver again. I wrote them, asked them to tell me how my friend would be told about the waiting vehicle, some instructions, my email never got answered. There is a link on the confirmation for airport pick-​up instructions, the link is broken.
One the day before the trip, I called their phone number an spoke with Alex. He was incredibly helpful and professional. He assured me my friend would be taken care of and gave me instructions for her pick-​up.
Turns out my friends flight was cancelled and she had to reschedule her pickup with Bay Driver. She called and had no problem rescheduling. And later when she got home she told me the experience with Bay Driver was «excellent». She was incredibly happy with the service.
I’m glad my friend made it home easily. Thank you Bay Driver, keep up the good work.

Alex is very accommodating and helpful. I used his company’s service 4 times. They were always on time and courteous. Definitely will book a ride with him next time I travel.

Alex goes above the call of duty. He is extremely professional not to mention punctual and reliable. If I could give him 50 stars I would
We used his service round-​trip from our home to Oakland airport airport and will definitely use his company again! Alex adds extra touches such as cold water bottles waiting for you when you hop in the car and car was spotless.

I highly recommend Bay Driver. Alex at Bay Driver is utterly dependable and reliable. Alex handled our family’s transportation for a very early flight out of SFO. He arranged everything, planned for every eventuality, followed through to the last moment, and made sure that we were picked up on time and that we arrived at the airport in plenty of time for our flight. I have hired him on many occasions to transport members of my family around the Bay Area and he has always provided safe, reliable, timely, and friendly service. He is extremely pleasant and easy to deal with. He is a genuine resource for transportation matters.

I used Bay Driver twice so far. Prompt and courteous service. Ales was our driver. Very nice and personable. Highly recommend.

No show!!! Alex was a no show for an airport pickup! Unreliable!!! I gave this company one star but it deserves negative stars. I would not trust this company for transportation services.

Great driver and car service. Used Alex for transportation to and from a school event for 3 couples. The car was very clean and comfortable and Alex was early going to and coming home from the event. Thanks!

Alex picked me up at 6:15am in Hayward for my flight to SFO. He’s an excellent driver that came on time, was very courteous, and got me to the airport in a timely manner. The drive was smooth enough that I was able to take a nap on the way.
I highly recommend this service and I will surely be back thanks to Alex!

Great service! Alex picked a friend and i up for a concert and the service was great from start to finish. The communication is quick, easy, and efficient and I’ll definitely be using bay driver again. I loved the water and gum that came provided. Thanks Alex for making this night even better

I was in need of a SUV to travel to Dublin for a family occasion. Alex’s response by email was responsive and courteous. The driver sent to us was very professional, and the vehicle was immaculately clean and the service was great.
I will definitely use the service again.

Alex was the best! I needed to go to the SFO airport for business and I wanted someone who will be on time. Needless to say Alex wa right on time. I requested a pickup time at 8am… Alex was there at 8am. If you want superb service — please choose Bay Driver — and if you can ask for Alex.
Whenever I fly — I’m going to always use this service. I’m a client for life now!!!
Thanks Alex!!!

I’m going to keep this review simple:
Great communication, on-​time, competitive pricing and a safe driver. Will now use Alex for all trips to the airport for travel.

First time using Alex’s service and was very please! Called him a couple of weeks in advance to take me and another person to the Oakland Airport at 4:15am. He send me an email confirmation. I called him a day before to confirm my appointment, he didn’t answer and he called me IMMEDIATELY back. That is good customer service!
He showed up 10 minutes early and found my home without trouble which is a feat MANY have failed at. Alex, has a a private car and a professional demeanor; all around clean, safe driver, and he also gave good tips on the place we were flying out to. I would definitely use his service again.

Alex is reliable, safe and professional. The car is clean and he has super resonable prices! The other evening I left my glasses in his car and he brought them back to the hotel for me — too kind!
Thank you Alex.
See you soon,
Tina