Wished I would’ve taken 5 minutes to look up the reviews!!! Joined the Marriott rewards program a few months ago so we are trying to rack up some points… this place WASN’T worth it! With 2 tired kids in tow, opened the door to room 324 and we were hit with a strong pungent odor. The Mr. and I are very laid back travelers… I said let’s air it out turn on the a/c it’ll be fine… WRONG! I’m going to guess at one point they had a water leak/flooding in that room and it totally smells like mold and mildew. Told the front desk about this morning… TOTALLY blew us off, offering zero explanation. I even warned them I was going to leave a very negative review whenever I could… response was… be my guest! For $ 160.00 a night, I do expect a little more, especially in the customer service department!
Andrea S.
Classificação do local: 1 Kemp, TX
Not even Ok for a stop over. Staff is friendly. Rooms are ok. Nothing wonderful as may expect from a Marriott. Sofa bed is horrible. Flattened mattress and about impossible to sleep upon. Bed is not that comfortable either. Room had weird odor. Once you did a scavenger hunt for the sheets, they came complete with last users toilet paper wrapped inside. The cockroach corner was happy and busy all night. Towels are discolored and stained. Ask for soap and it’s an hour wait after two calls to the front desk. Only good is that the place was actually non smoking! Breakfast bar — teens hiding from parents blocking everything and little children sneezing all over the eggs and food while serving themselves. Best to not return. Don’t look under bed. It made my daughter crazy!!!
Tim G.
Classificação do local: 3 Ballwin, MO
This hotel is ok. The walls and ceiling are very thin, so you can hear every footstep above you. If you don’t have a considerate neighbor, you’ll likely hear their TV if they have it up too loud. The rooms are clean, and relatively modern. The Internet was better than average, and every room has a fridge and microwave. In room coffee is not bad, and the staff was friendly. I’d stay here again, but I’ll definitely ask to be on the top floor next time.
Mark C.
Classificação do local: 4 Denver, CO
Stayed for 1 night at this Fairfield Inn Hays, KS. Had a very good experience. Upon arrival, I was greeted by a young lady at the front desk. Her name is Kim and she politely smiled and said welcome to me as I approached the desk. Kim was alert and prepared to help me check in to my room. My room, on the 3rd floor, was clean and quiet and spacious. Free WiFi, it works fast and very good download speed. The exercise room is a little too small, but clean and well equipped. In the morning for breakfast, there was a very good selection of food to choose from. I will definitely stay here again.
Kathy T.
Classificação do local: 1 Coxsackie, NY
I am walking out of this hotel room shaking and sick to my stomach. On the surface it looks ok. The lobby was nice and smelled fresh, however the room itself was a stench of musty odors. The AC eliminated some of the odor. But here’s the clincher as to why I am sickened, I killed at least 8 baby roaches on surfaces and there were 4 or 5INMYBED!!! I have video of them running around under my sheets. I would never EVER stay at a Fairfield Inn again, I would rather sleep in my car. I can’t post without a star, so I give 1.
Om F.
Classificação do local: 5 Hays, KS
Great stay, my room was fresh and clean, they have the most comfy beds that I ever had in a hotel room, breakfast was great and friendly staff, hotel located to walking distance to restaurants and walmart, will stay here again.
Opinionate D.
Classificação do local: 2 Lufkin, TX
I’ve experienced MUCH better. As an Silver Awards member with Marriott both my wife and I have stayed in many different Marriott properties in the last few years. This property looks and feels like what I expect of a Fairfield Inn. However, as mentioned by another reviewer, the stench of damp and mustiness in the room was overwhelming. I did complain to the front desk but had been driving for 10 hours and just wanted to go to bed. When i took my shoes off, I realized the carpet was so damp my feet were sticking to it. I woke up a few hours later with the feeling I had been bitten on my legs by a mosquito but when I turned on the light I saw a flea on my white bed cover. My legs were bitten in several places(I’m quite allergic). I went to breakfast the next morning and came back to the room to realize just how bad the damp smell was. I was surprised that I had been able to sleep in the room.
Jessica H.
Classificação do local: 2 Lee's Summit, MO
It’s not a terrible place but the room was very musty… to the point that the carpet was wet. I think there may be some drainage issues as the bathroom sink smelled of sewage. They are doing the best the can but all in all, whoever built this place may have done a crap job.
George B.
Classificação do local: 5 Fultonville, NY
I am an OTR truck driver, and broke down in Hays. I had the pleasure of staying the night here. Front desk staff was quite pleasant checking me in, asked if I had a preference in floors I stayed on. The room was very nice. 2 queen sized beds, microwave, fridge, free wifi, large tub/shower. Room smelled clean. Free breakfast in the morning, lots of the good stuff. Make them yourself waffles, scrambled eggs, sausage and all the rest of a typical continental breakfast. The big plus of this hotel, they have an indoor pool and whirlpool spa! Now, while the spa was MOST enjoyable, there was only 1 negative of the whole stay… why have an indoor pool, if you’re not going to have it heated during the winter? Just a thought. Overall, 5 stars on this hotel, I would DEFINITELY stay here again and recommend to others when looking for a place to stay the night along their trip!
Tim B.
O'Fallon, MO
Well for the area its every clean And comfortable And only $ 89 per night plus tax