Wolf Furniture Galleries

I agree wholeheartedly with James M. regarding Wolf Furniture Galleries. Once they have your money, their interest in you is below zero. We ordered our furniture over two months ago and reiterated several times while in the store that we were interested in medium oak. Today, the furniture came — in Distressed Pecan. Upset? You Bet! Patty kept telling me the order wasn’t ever going to be made in medium oak because that’s not how the supplier manufactured it. Did they tell me that when we ordered? H— NO! Calling and speaking with them and then to our salesman, Jordon, received even more luke-​warm responses and useless arguments. We are absolutely stuck with $ 4,000 worth of furniture that’s not what we were expecting. However, on the brighter side, with all their screw-​ups, they also sent the wrong side/​lamp tables. These two are the larger and more expensive ones and we’re keeping them. If they won’t fix what’s wrong, we don’t need to return anything else they messed up! So, buyers beware. They only want your money — they sure as shootin’ don’t want to make you happy.

We bought two recliners from here about a year ago. When we bought the furniture, we purchased the UltraShield warranty the salesman recommended. After about a year, the one recliner looked just horrible… water would leave marks on it, so I called the store to see what could be done. It was at that time that they said we had to call this 1 – 800 number for UltraShield. It was never explained to us that they were selling us a third party product. When I asked about it, I was told, «well, most people read their warranty cards.» Of course, we never received a warranty card, but they said I was a liar.
After Ultrashield wouldn’t return our calls, I called the store again and asked to speak to a manger to see if they could call UltraShield for us and get an answer. The person who answered the phone said, «What can I do for you?» without giving their name. I asked two more times if they were a manager before getting the response, «Well, my last name is Wolf, so what do you think? Do you think I can help you?» It was the rudest, most condesending response I’ve ever gotten, even before they knew who I was or why I was calling. When I spoke to the owner in Great Bend, he was just as rude. Once they sell you a product, they have no interest what-​so-​ever in helping you if you have a problem. I’d ignore the commercials, there’s nothing professional about their sales staff. They’re rude and condesending and will outright tell you after the fact, «you’ve already paid for the furniture and warranty, it’s not my problem you can’t get an answer.»