T-Mobile

I worked with Gio he is a down to earth guy. He was completely honest with me and like he said there wouldn’t be over charges for the contracts like most other places or hidden fees. Really honest Mexican guy. The down side is that my wife wouldn’t stop staring at him and his perfectly lined up beard. She even talked about it all the way home that why couldn’t I grow a beard like him. But cool guy really honest.

This store is the worse in customer services, specialty GENESIS SHE IS RUDE, SHE doesn’t care about her job very disrespectful lady. I will never go back to this store!

Upgraded from Galaxy s5 to iPhone 6s best upgrade ever faster better quality reliable phone. Don’t know why didn’t do sooner iPhone rule #neverlookingback

bad customer service, the person didnt even bother to consult with another staff member to see if they could help. was just clearly told my phone couldnt be fixed. beware!

Two hours waiting just to get my monthly payment. until I decided to walk out. the girls there are so RUDE ! they don’t come up to you to write your name or anything my first time there after waiting 30 minutes thinking that someone was going to come to me and ask if I need help I asked and they said I have to sign the waiting list. They should of said something !!!

I Didn’t read the awful reviews before going into this store. I was actually going to try and get sim card for someone. And was offered service for 2 lines. I said, how much will it be and she told me and with unlimited data. Daisy expressed that this is the only company doing that. I said, because I was looking but not looking for new service. So she said she needs old phone account number and pin. I said that’s to much work. I have everything programmed in phone to pay bills etc… She said I already ran your credit (she was basically hassling me) She was very pushy. I said, how long will this take. She said a few seconds.
When I tell you I was in that store from 1:30pm to 4:30pm while she call technical support for help.
Daisy was on the phone with them for hours laughing and joking. She didn’t even tell me what was going on, I actually was hear hustling. After all that she went back to the level 2 manager Gensis who didnt fo any better. I was furious
Daisy went to back and then came back and had the audacity to give me an entire new number and lied and told me it takes 24 hours for the numbers to switch. I lite off on her. I actually loss my cool. I said, why are you lying to me? I heard you tell the support service that you put wrong the number in the system. Her manager Genesi was there just lying with her. I said, you need to compensate for my time. Give me something. Daisy said, that is against our policy and so did that manager Genesis. I said, to Genesis want you pay for it or something. I’ve Been up here for 4 hours like I am buy a freaking car. Genesis said, what do you want me to do? I pay for it? The other manager Kareli was very nice and professional. She said, give her what she wants and I will $ 0.00 it out. Thank you Kareli.
Also Arianna who just got on shift was letting me vent to her and was helping me to understand these charges on the contract. Poor Arianna.
WATCH DAISY SHE PUTS EXTRA STUFF ON YOUR CONTRACT AND SHE GAVE MY NUMBER TO SOMEONE ELSE AND THE OTHER PERSON HAS MY NUMBER. WOW. LET ME CALL THE CORPORATE ON GENESIS AND DAISY. BUT THAT KARELI and ARIANNA GETS *****STars.

I agree with Most about this store. Service is horrible. I had to run in quickly to ask a question about my phone. One lady was quick to tell me to sign in first and wait til I was seen. First of all, I had ONE question! That probably would have been answered in 5 seconds. And Second, the list of people waiting was ridiculous! You have three customer representatives and more than 15 people standing around, waiting. Even though this store is nearest to me, I will never step foot there again.

This place is a franchise location… So beware!!! Honestly just go to a corporate store, you will right away notice the difference because the corporate stores are full and this one … Well it’s just lonely and I understand 100% why. Let me just say Vanessa was the one who «Helped» me. My husband and I walk in she greets us I tell her I’m interested in joining T-​Mobile and she starts by explaining to us about some of there cool deals (2 lines for $ 100) I say great, she asks if I know where my credit stands and I’m honest and tell her it’s not the best, she then asks me if I have money to get the lines today because if not she can’t run my credit because apparently it will affect my credit and the stores credit and also her paycheck if she does all this process and I end up not getting the service so I’m like wait what? She clearly tells me that if my credit is bad the average for an iPhone 6 is about $ 400 to start and I say well can we check and if it’s reasonable yeah I will get it (I had over $ 700 in my wallet ready for a phone) so as I insisted she checked how much it would be she went over to her «manager» which we later found out she’s only an «assistant manager» and she confirms that they aren’t allowed to check if I’m not 100% I’m getting the lines, so I express that she’s making me feel like if I’m broke or as If I don’t look like I have money on me she then rolls her eyes and starts talking to me with a nasty attitude and I say just give me my id she then rudely gives it back so as I’m leaving I tell her she has a stupid attitude and she mumbles so i turn around and ask what she said and automatically says I called her stupid, so I told her I didn’t call you stupid I said your attitude is stupid so like if she was the owner of that store she shakes her hand telling me to just leave so I’m ready to go off in her and punch her but I don’t because obviously I’m on camera and it’s not worth the risk lol we then drive to a corporate location and tell them about our experience and the worker there tells us that they get complaints about them everyday at least 4 times a day. We end up paying $ 691 for two lines and walk out as happy customers… So her loss for being rude

They have horrible, horrible costumer service ! I wanted to pay a simple phone bill. Not to mention that I was there for almost two hours & had absolutely no help what so ever. It started to get really packed and not one worker was available, it go to a point where people started leaving. At the point i went ahead and asked a worker hey sorry but I’ve been waiting for almost two hours all I need to do is pay a phone please his response was «you can always pay online» how are you paying I said cash, he said «we are trying to work as fast as we can that’s all I can do, you’ll have to wait». I went to the board where you sign in, yea I still had the same10 people in front of me almost two hours later ! Worst experience ever. Getting out of work, going straight there and getting bad service. I hope to never return to this place unless it’s really necessary ! They are Deff my last option. I wish there was a –0 star to rank this place, they don’t even deserve the one star. Every time I come here I have a long wait smh.

I gave one star because there is no 0 star!!!
Employees are extremely unprofessional. They refuse to give out their names in fear of exposure about their ill manners to administration.
There were an old women sitting on the floor waiting for their ill service for a long while no one approached her or seemed to help her.
One employee hung up the phone on me and wouldn’t pick up the company’s phone when I called again a couple of times.
There was no manager to take responsibility for the drama going on.
Well I reported them to tmobile management. #icantunderstandghettopeople

Worst customer service ever. Showed up at at 5:55 (store closes at 6). First, they weren’t going to let me in. When I respectfully told then that their store didn’t close until 6, they had to speak to their manager in order to let me in.
We were there to transfer a line from Verizon. I guess there’s two options but the one we wanted was the option where t-​mobile pays the verizon cancellation fee. Of course, they made a mistake and choose the other option (where we have to pay the cancellation fee, which wouldn’t make sense to us). They initially say we can’t change it. When I say that any transaction can be cancelled, especially since I hadn’t signed for it yet, they tell me I have to pay a $ 50 restocking fee, because they had opened the box (note, they — we hadn’t touched the phone). Lastly, they tell us we can sell the phone «on the street», which is probably around the same value as the Verizon cancellat
When I mentioned I won’t pay for their mistake, they reluctantly void the transaction and re-​did tr process the right way.
Only reason I didn’t give them a 1 star was because in the end, they did resolve the issue and they were actually friendly throughout the whole process.

So I switched to TMobile about two years ago n within those two years I’ve want to cancel with them at least three times. But this past Wednesday I went to Tmobile to see what they can do for me, n the young lady there, Daisy couldn’t had made us any happier. She is def a top of the line sales rep. Not only did I leave with a new phone but she go me on the accessories n I was def satisfied. She changed my mind. I def wanted to shout her out bcuz I’ve been to other T-​Mobile stores n her customer service was great. I work with people on day to day basis.. .n she definetely knew how to make everything smooth n easy. Thanks Daisy!

Not even a star this store should be awarded. The retail sales rep named ELMER does not know what he is doing nor should be dealing with the customers. He needs further training before serving the customers.
We bought a ZMAX phablet in Glendale and the next day it hungs up. Could not reboot it nor do anything with it. We asked if we could exchange it. All he said that we have to bring it back to where we bought it. That is 23 miles driving one way. Then we brought it to T-​Mobile store at the corner of Ocean Ave. and Rosecran Ave. and we got help from their associate and all he did was hard boot it and it was good to go.

After years of being stuck with AT&T contracts, I finally switched to T-​Mobile, they paid for my early cancellations fees and I couldn’t be happier about the service, T-​Mobile service deserves 5 stars however this particular store is terrible.
This store is poorly managed. I went to get a new galaxy phone and the staff members didn’t seem to know what they were doing. There were only about 3 staff members working there and the store had a lot of customers; about 15 people waiting to get service, you have to sign your name on a list, so if you go there to ask a simple question Good Luck waiting. They only have 1 single chair for people to sit down, seems like they store don’t really give a crap about customers and want them to leave the store by not providing chairs.
I spent 2 hours standing up in this store getting my phone set up and when I asked why it was taking so long, the staff said they were having «computer issues». There were people sitting ON THE FLOOR impatiently waiting, it looked like the DMV. I even asked if I could speak to the manager and they said they said he wasn’t there. Really? A store being operated without a manager on-​site?
They need to clean up the customer service in this store and make sure their staff knows how to properly operate.
I will not be coming back for any type of service in this store.

Horrible customer service. Its been twice that I walk into this store and walk out because they are rude and have type of customer service skills. I come in to pay a bill and they give me a hard time! I recommend the store on Rosecrans!!!

Switched back to t mob from sprint. So happy that we did! Service has improved significantly! Customer service was awesome! Reps were all friendly and patient. Very informative and professional.

My family and I recently switched from different carriers to t-​mobile. When we got there to the store we were all confused and not very familiar with the plans or the phones. Many representatives helped us throughout the 3 times we visited the store, but only one stood out from the other 4 that helped us. Cristian was very patient, he explained step by step plans and phones, he was very patient with my spanish speaking family and he understood and spoke Spanish to perfection. I live in San Pedro, but my family lives in Hawthorne. Any time I need to visit a T-​mobile store I wait to come to Hawthorne so I can go to this store.

The reps there are very friendly and attentive. They sometimes have a wait to get service but which cell phone doesn’t now at days. They are way worth the wait when they do get to you help you as polite and professionally as possible. I will always come back to this store for my cell phone needs.