RadioShack

I came in this morning to replace my headphones with the warranty I have and the person who helped me was Gladys. She helped find what I was looking for, and at the register, we had a conversation as if we were best friends! She was more than helpful and super friendly.

I am actually inside Radio Shack of Hawthorne. I am told my warranty is no good on my cell phone adapter and cord. The end piece broke off and Byron Guzman from the Sprint side spoke to Adriana Who refused to give me her last name. I beg to differ that’s why I bought the extended warranty. I again was told it’s not covered. Total scam! Beware of their customer service and returns even with a warranty.

Your policies are the worst I have ever seen. I tried to return some unopened Ethernet cables at this store, 123 740 Hawthorne Blvd, Hawthorne, CA today. I purchased 6 over priced ethernet cables worth $ 78.41, on November, 2^nd, 2015, which I wound up not needing. I tried returning those cables today January, 7^th, 2016, and they refused to take them back because it was more than 30 days! What a way to treat your customers. With business like that you guys deserve to go belly up. You just lost a patron who has been going to your stores for almost 40 years! Good luck. I will be sure to tell everyone to STAY AWAY!

The company became insolvent, and their stock was de-​listed from the exchange after it reached 10 cents a share after many strong years. They closed many stores, kept the best ones open, and are getting ready for a resurgence and an online presence that will rival amazon.
I wish that they would let me buy into it now at 10 cents a share because these stores and their new web to come soon are about to take off like a rocket ship is my prediction.
I was in the other day for a Quality 10 foot DC fused switched extension cord for my car that neither amazon, best buy, frys, or anyone else had. Radio shack had it and it is the best! And a great price too.
This store was bright, helpful clerks, and easy easy parking. Great shopping center.
I am a happy camper with RS right now. And after reading their future business plan.
Hope that they return to the stock exchange soon.

I came in here to buy batteries for my A1c meter, instead a slick salesman talked me into trading in my perfectly good Samsung 3, for a Piece of crap LG4. Now I am being told by Sprint in order to fix this, I have to pay out $ 431.00 more. REALLY!!!
I am so pissed. This piece of crap works half the time, does not work on any of my business applications. Now I am stuck.
I did finally get the batteries.
I wont make this mistake again…
FYI, I am going to T Mobile for my business phone.

Awesome place.
Went in, and a lady with her nose in her smartphone said Hi, and continued playing with her smartphone.
Then she stood there in the way ignoring me, so I had to walk around her, which was fun. Everyone needs exercise, ya know?
I go to the components section, and find that the drawers of parts are jumbled up like a jigsaw puzzle. Components from one drawer were even in other drawers! I like jigsaw puzzles!
The selection of switches was like… 4. Which is cool, yeah? If you want components nowdays go online to somewhere like adafruit, jkelectronics, mouser, or monoprice. Or even Fry’s on Rosecrans has a bigger selection (when you walk in they’re all the way on the far right wall). Anyway, I find one of them up to the counter, and while I’m being rung up, smartphone lady interrupts the process to ask the cashier how to listen to her favorite artist on the phone. So I wait. I got nowhere to go, see?
So basically it’s a great place to go hang out and chat and listen to tunes. Anything else you might want there? Not any more.

The customer service isn’t great. When I ask for one thing, it seems like they generally try to get me to buy something more expensive (when the original item I wanted was already over-​priced). I sometimes look for something I need here, since it is close by, but end up going somewhere else because the items are overpriced and the service is a bit insulting.

Stay away!!! Caesar Guerro is a manager there who has absolutely no idea what he’s doing and is unaware of company policies in addition to being extremely rude and angry. We bought a product that was not working, took it back the same day and he refused to refund us. Said it was final sale, turned away from us and ignored us. We were never told it was final sale and nothing was written anywhere in the store or on the receipt. Later we found out via their own website and his district manager that they have a 30 day policy to return for any reason. We ended up having to go to another location and they didn’t ask us a question.

I’ve been to this Radio Shack many times before. They’ve been decent in the past. But the experience I had today had me more upset than a little bit!
I came in to buy a prepaid Verizon cell phone for my daughter. I was told at another store (down the street on 151^st/​Hawthorne blvd.) that if I bought it, I’d also have to activate it. Well this location said no, all I had to do was buy insurance on the device. It sounded fishy, but I made the purchase anyway.
I walked outside and sat in my car and read the receipt. I began to realize I was lied to. Eduardo was my salesperson. I called another store to confirm. Nope! I did not have to buy insurance! So I get ready to go back and get my refund and the manager (don’t remember his name) was coming outside, I’m guessing to go on break. I told him what was up. He got angry, took my receipt and the phone, then walks into the store telling everybody just do a refund and give him his money back. I tried to tell him to stop and I didn’t want a refund for the phone, but he just speedily walked away from me. Considering he pushed Eduardo to sell me the insurance, I guess I see why he was upset.
I then asked for a corporate phone number and spoke to Jeremy at the distrcit office. While I was calling, the manager and another associate came out trying to tell me things and then trying to listen to my conversation. I told Jeremy what happened and he cleared everything up. MOST of the prepaid phones do indeed require activation. The phone I purchased did not. Also, I was NOT required to purchase insurance. So Jeremy calls the store and informs them that they are to refund my $ 6.99 (Yes, all this over 7 measly bucks!).
Well when I walk back in to get my money, Gladys, who’d been informed by Jeremy to give me a refund for the purchased insurance, tells me that Jeremy told her I was going to return it all. So, of course, she has to step away and call him to verify. After she talks to Jeremy, she comes back in for about 30 seconds and tells me she has to make another call for verification. When she finally comes in to refund my money, I had waited an additional 10 – 15 minutes. Like I told Jeremy, she was just agitating me because they didn’t want to give me a refund.
Do I really need to give more reason why I won’t be shopping here again? Like my mother said, sometimes you have to inconvenience yourself to get better service, smh.

Helpful and knowledgeable staff. I would have given it 5 starts but it’s a smaller Radio Shack with not as much selection however it did the job.

Gracias to Eduardo and Antonio for the EXTRA AWESOME customer service they provided to me.
When I walked in they said Hello while still helping other customers.
A cool dude gently asked me if I needed any assistance. I said I was okay then he asked me about my device and that opened the flood gates of recommendations about accessories I might want to get for my tablet.
He even recommended I get a nice case and a SD card for my memories.
All the stuff I wanted! They even put on my screen protector for me and smiled as I practiced my limited Espanol.
I am all about being happy to give people my money that treat me with the kindness and respect I deserve. I am glad the recommend more stuff for me to buy.
Thanks Guys!!!

I went to the shack to pay my bill and the Latin beats where playing upon entrance. I ask if I can pay my bill. And the gentleman said yes. The lady was going to handle it but he said let me take care if this. He was upbeat, nice awesome sense of humor. He asked what’s my name? And introduced himself as Cesar, and he said nice to met me. I am so happy he volunteered to help me because I an not quit sure if I would have gotten the same service.

I called to make sure they had an item in stock. They checked and they did. I drive there and I spend a long time waiting because now they are busy in the back laughing and giggling, trying to locate the item and trying to find out who to blame. I over hear them talk about how their co worker is stealing and how the numbers in stock on the computer do not match up.
The parking here in this plaza is challenging, the typical ghetto crowd who can’t drive worth a damn. it’s almost as if common courtesy is obsolete. I say save your time and frustration and if you can find a radio shack in a more reputable area go for it.

This Radio Shack didn’t honor a return, the one on Hawthorne and Marine did, strange, avoid this one, Antonio and Camilo have had many complaints from what I hear.

What a waste of time! Called today to ask for a USB cable and the young lady who answered the phone confirmed they had the length I needed. So I show up and she is on the phone forever it seemed. She wasn’t even with a customer. I couldn’t find the usb cable I called about in that section, so I needed help. The «store manager» was chatting it up with another employee and were not even talking about anything work-​related. I stood there next to them waiting to be attended but to no avail. I was going to say «hello! can someone help me?» but I decided not to waste my breath and walked out. I used to be a huge radioshack fan, I remember a guy named Hector always helping me out, even when they were packed with people. I’m not sure what happened to the staff at this location but these new people truly do not care about what they do. I own a business and would never even think of treating a client this way. If I could rate «negative stars» I would have.

Because of RadioShack’s inconsistency, lack of cooperation, and motivation for customer service I have wasted so much time during the week just to return an item.
This is the last transaction I will ever make with RadioShack and I will inform my colleagues of this horrible experience. I will not recommend your store, products, or company in a positive way. You have wasted enough of my time.

Ok, what’s so special about a Radio Shack, one might ask?
Customer service
Yes, I said it! This particular store has always had the best customer service, IMHO. I go here regularly for cords, batteries, flashlights, and other electronics so that I don’t have to pay a fortune in bigger stores like Best Buy.
Here’s an example. I wanted to buy my niece a netbook for her birthday. Radio Shack was phasing out an older model at a huge discount. Rather than do the righ thing and call the store, I decided to drive around. I went to one store, who kinda blew me off because I didn’t want the newest version, so I went to this location, which is closer to my house.
The salesman (I wish I could remember his name, though it might be on the receipt, which I have somewhere) was excellent. He applauded me for wanting to help my niece with her education and recognized the my frugality as noble. He looked in his stock and realized that they only had the floor model. He offered to call other stores for me. (Why didn’t the other store offer that?)
He located a store a few miles from this location that had one in stock. I was able to pay for the computer at this location and pick it up at another location. I didn’t mind the drive, so that was no big deal to me. He threw in some cheapie virus protection and offered a few other upgrades, but he wasn’t pushy about it. I appreciated his desire to help me. (I realize he probably gets commission, but I don’t mind helping someone who is genuinely nice.) It was a super positive experience.
They are never busy. Everyone greets you when you walk in. The store is clean and big. Parking isn’t really an issue. There is a decent steam table Chinese place next door, if you’re super hungry. (But go across the street to Little Asia if you want much better quality food at good prices.)