SolarCity

Solar city says one thing then does another. I called them took 2 hours to get through and he said well more electric made higher the bill. I am now pay more than I did with out solar what kinked of saving is that. There service is good and personnel but the are not told everything thank you
Jim

Zero Stars. This company calls my home phone between 2 – 3 times a week. This has been going on for the past 6 months. Each time I tell them I’m not interested, remove my number from there call list, there calls are unwanted now and in the future (in English and Spanish). I continue to get calls. I’m convinced this is a company who bullies people into contracts.

Well I have to say my experience with Solar City and the sales rep who approached me has been nothing but excellent! I have just read some of the negative reviews and its been quite surprising to me. I have had solar with Solar City going on 2 years now and I have no complaints. I realize that new companies always have glitches to work out as they grow but I don’t think I got in on the ground floor with Solar City… it was May or June of 2014. My rep is Phil G. (not sure if its appropriate to name names so didn’t put his last name) and his presentation was not a hard sell or a «now or never» presentation as was my experience with 4 other solar companies. There no huge down payment/​investment required or promise of thousands of dollars in government rebates or subsidies. He was attentive after the contract signing and still is with regular contact and check ins. Everything happened according to schedule from the measurements, engineering, electric panel inspections, installation, etc. Everyone from the sales rep to the engineer and the workmen were pleasant and attentive and showed up when they said they would. The only delay was with LADWP coming out to inspect/​approve the panels and grid after everything was installed. It took them 3 weeks! Once it was up and running I saw my electricity bill decline immediately and there was no interruption with my ability to use electricity as I always had. Not sure if its proper to quote pricing but I’m happy to discuss what I’m paying Solar City and how it has been billed with anyone who wants to know. My electricity bill has been next to nothing for quite a while now. I had one billing cycle, LADWP bills in 2 month increments, when my electric bill was higher than normal since I’d been on solar. When I say higher I mean $ 69.00 versus $ 7-​$ 10 but it turned out to be a glitch on LADWP’s part and it was quickly resolved. My electricity bill has been next to nil ($ 5.00, $ 0.23, $ 0.00) and I have a 2100 sq. ft. house with the standard electrical appliances; washer, dryer, furnace, tv’s, computers, lights, stove, a couple printers in home office, etc. Though I do not have an extra fridge or freezer in my garage as I know some people do nor do I have air conditioning. Anyway, I hope this helps people out with their decisions and if anyone reading Unilocal reviews wants to contact me and discuss or get my rep’s info, please feel free. (
) I’m happy to share pictures of my panels and grid as well. I will try and update this review later with the pics as well. FYI, if anyone is wondering, I am not being paid by Solar City in anyway nor am I a Unilocal associate planted to boost the company’s reviews. :-)

I love the service we received and am looking forward to the savings we will receive

Run away while you can!
Thank you Unilocalers for helping me narrowly escape signing a binding contract with these guys! I was literally half way to being stuck in a 20 year mistake. The sales pitch they give you is like the worst car dealership you could imagine. After talking to a lawer friend about the very sketchy contract and then looking at Unilocal reviews, which I should have done first, I realized that this company has big problems.
They really give you the sales pitch about how much you’ll save and getting off the grid and being green. Trust me, do your research and you’ll find they aren’t as green as they would like you to think. Panels are not even made in the USA.
I love Elon Musk and after reading his book I not only put a deposit on a Tesla, I also started researching solar, hence talking to SolarCity.
I’m very surprised that he isn’t more involved with making SolarCity as great as I think it could be.
I’ll check back in with them in a couple years, perhaps then they will have it a bit more together.

I write this update on Thursday, 5÷26÷16. SC called me today to let me know they had an opportunity to get the required tech to my home today (instead of a week from now as originally scheduled) to take care of my Inverter Bridge communication issue. The tech knocked on my door 5 minutes after I hung the phone! Robert spent a solid hour with the bridge card in my inverter but finally got it up and running. My PowerGuide is back in my phone app and online. MY system was operating correctly otherwise. I knew that because I checked my account on SDG&Es website daily and saw an overabundance of electricity fed into the grid every day.
So the problem was minor and quickly fixed. I am grateful that SC took the initiative to get someone out to me much quicker than scheduled at first. That is great service and does a lot to rebuild my trust in SC’s commitment to me.
My overall rating is now 4 stars for my experience so far. Again, my sales/​planning/​install experience is 5 stars and the way SC expedited my bridge failure has done much to earn a 4 star rating overall. If SC can get to a place where notification is not a week after something happens/​fails, then my rating will be 5 stars overall.
I am glad I made the decision to use SC. I spent over a year researching solar companies and invited 6 out initially to explain their program and submit a bid to me. I then invited my top 2 back, finally deciding on SC because of their people, size, length of time in the market, and the number of locations nationwide they service.
I recommend SC to anyone thinking about solar. You may contact me if you wish.

Don’t go with them!!! It’s all talk… Everyone is nice until they get your business. After that it’s like Bump u!!! We are currently getting legal advice on how to get rid of them. I’ll keep everyone posted. I say lets band together and file a law suit against them!
Contact me if you want to start a class action lawsuit!
Also, Solarcity, you had your chance! I called customer service to try to work things out. I told you I was unhappy with how you slipped in the 7.50 charge per payment transaction and you told me tough luck… That I signed a contract.

From beginning to installation and start-​up, superb! Not kidding. Everything went exactly as explained. On-​time, even early! And, when we asked for an alteration in the layout of the solar panels, we were accommodated beautifully. You can’t even see our panel from the street. Therefore, our home retained its curb appeal AND, yet, has the improved resale value of solar power. Truly a seamless, smooth and rewarding experience!

I wish you could give negative stars or at least a 0, unfortunately, you need to give one star, thereby how Solar City earns this one star from me. This has been a horrible experience. I have had two sales reps that have had great personality, but how can a sales rep posses that, their job is to be personable and outraged when things don’t go your way. But for all their outrage, every other experience has been horrible.
Installation was nothing but a pain. I told them my time was very strained due to working full time and having two daughters who were in the hospital for an extended stay, along with a mother-​in-​law that doesn’t speak much English so doesn’t feel comfortable with people she can’t communicate with… all things I expressed to Solar City who told me they understood and would call me ½ hour before they would be arriving to set up the system. The reality was:
–They sent a team unscheduled to do some preliminary checking, luckily I happened to be going to the house and was there 5 minutes after they arrived.
–They neither called nor showed up at the scheduled time, so 90 minutes after their scheduled time, I called them to find out they were on their way and would be there in 5 – 10 minutes which ended up being just over an hour later.
–The late start meant they couldn’t finish in time, so we needed to reschedule to finish another day (so more time away from my daughters)
–They instead showed up on an earlier day without a call (my mother-​in-​law called me wondering why workers were there that day) I got on the phone with them and told them to leave and come back on their scheduled day and time.
–They were only 90 minutes late for their final installation appointment.
The results of Solar City for a year. Between what we paid Solar City and Edison, we paid $ 545.00 more than the previous year. Considering we were still at the hospital for part of that time with out daughters and did not use air conditioning or any other appliances more (outside of a second refrigerator we bought) than the previous year, this was not the basic break even we were looking for. Our utility bills are low, so low that when people asked us what our bill was, they always said solar energy was not for us. It was only when Solar City said they couldn’t really save us money, but could basically break even that we agreed to have solar panels in our home. I don’t consider a 40%+ increase to be breaking even. We called them once during this time and agreed to wait until a full year to conduct a savings analysis (or in our case a lack of savings analysis).
A new sales rep came to our house and shared all the things he was upset about and how he would be on top of this. Again, he’s a sales rep, of course he’s a nice guy. But his upset and promise hasn’t seemed to do much for us as 5 weeks later I received a phone call from Solar City telling me there has been a delay on this analysis based on the following:
–The person who had my file originally was no longer with the company… or maybe couldn’t complete it for some reason.
–It had been in his email for a while, but since there was an attachment on the email, it had been flagged. I am personally confused why something flagged gets ignored and why a company started by Elon Musk is stopped by the technological advancement of an attachment on an email.
That my case was being marked urgent (which I was told it already was by the sales rep) and these things typically take 3 – 4 weeks (so even though it is marked urgent, which has shown it means nothing, it will take the typical amount of time?).
If this isn’t the worst experience I have had with a company, I can’t remember who has been worse.

Thanks Unilocal for helping with this decision! Had contract in front of me and decided to check online for reviews. Found horrible reviews from so many sources decided to cancel my contract. Also, after reading upon carefully I saw the lease totaled $ 16k and the option to buy was an additional $ 16k. Not to mention the rep told me that my bill would average $ 30/​month and my bills start at $ 57/​month going up to $ 88/​month by end of contract!

Pathetic. I’ve been dealing with the fools at solar city for nearly 2 years and all I have is a bunch of equipment that isn’t turned on and lots of miscommunication. They are a bunch of clowns! Stay away… far far away.

Total bate and switch tactics and hard sell contracts. I followed an internet add to find out if my home qualifies for government subsidies. You cannot get an answer until you give lots of information. They call you… I wanted to talk, because I am interested in solarizing my house. Then they make you sign a full contract even before they inspect your roof. They keep saying you can always cancel. WHAT A HASSEL AND LOSS OF MY TIME.
Why would I sign a contract even before knowing any particulars? Why would I sign a final contract before they even visit the house?
They wasted my time in so many ways. Time to look for another company. Shame on you Elon Musk. You don’t need to hard sell greening our world.

SolarCity, absolutely the worst decision I ever made. The system is completely underperforming. Possibly causing damage to my roof. The sales representative that sold me the project mislead some of the information. One of my salesman was fired from SolarCity and is very disgruntled with the company and has nothing good to say about them. SolarCity tells me they will review my system after 2 years and refund me any money for the underperformance. I am shocked and do not know what to do. There’s still a few months until it comes up for review. I’m considering getting an attorney. If anyone has any information on how to handle preceding against this company please let me know. 31 049 7 77 422. Every time I walk into Home Depot I see them sitting there and they tried to offer me solar

I wished I thought to read these reviews prior to signing up. Nothing but delays and miscommunication within SolarCity. I had based my decision to use SolarCity based on a friends experience. His project flew through, no delays. I think I have all of the things that could have gone wrong with his install and my combined. I signed up October 1^st, 2015 and still waiting. I have had people show up to the house unannounced and make demands of my disabled wife to keep the dogs in the house, open the gate and to move my truck and trailer. It’s now the end of March 2016 and I am being told that this the average time. I am estimating that I have another 2 ~ 3 months before I can turn it on. I have emailed the CEO Lyndon Rive (
) and the VP of Customer Operations (
) regarding all the delays. No reply. Extremely poor communication and customer service. I filed a complaint with the Better Business Bureau and Los Angeles County Department of Consumer and Business Affairs. I was told to expect 2 to 3 months for install and turn on and was told nothing about the Acceptance to SolarFund process. In my mind this is deceitful business practices. At this point I want the solar panels off my roof. I’m done. No one has ever offered any type of compensation for the lies and deceitful business practices. I’m tired of the I apologize and I’ll look into it. Just take the panels off.
One thing to know. YOU PAY for the electricity to generate. Even if you don’t use it. In winter your bill to SolarCity may be more that to your utility company

Horrible company.
1. They over promise everything from savings to installation time.
2. They charge you $ 7.50 a month extra unless you give them direct withdraw access to a bank account.
3. They’ve already over billed me twice in one year (think this might be related to #2?).
4. Constant up-​selling even after your system is in place (they say, «oh, we can add more panels now» for a higher monthly fee).
5. They NEVER pay the referral bonus of $ 250 to the person who tell them referred you to Solar City. They re-​list your referral as «heard ad on radio.» and no one gets a thing.
And I’m even a share holder.
Looking to short the stock now.
Don’t do it.

I’m just sorry theres not a 0 star selection. I was in contact with a first sales person named John that turned out to be just short of a liar, then they put me in contact with another sales person named Joe that wasn’t that much better. After many long waiting periods and email, text and phone calls and misleading assurances. they decided too add a charge of 3000.00 dollars to finish the roof they agreed to do for free… I feel like I just dodged a bullet big time. there is also a guy in the office named Alex this guy is the worst of them all, will say anything to get you to agree to doing a deal… with all this being said DO NOT TRUST THIS RIP OFF COMPANY seems to be a complete scam. SOLAR-​CITY SUCKS BIG TIME WATCH OUT.

I can’t say enough good things about SolarCity and the installation process which we have experienced. Totally professional at every step of the process. And, soon we’ll be using solar power and giving back to the grid! Our Sr. Field Representative, Phil Garcia, is outstanding! He is knowledgable, enthusiastic, and helpful. If you are thinking about going solar, give SolarCity a call — you won’t regret it.

Thank thank thank God for Unilocal and online reviews… As a brand new homeowner, I was suckered into hearing a sales pitch at a local Home Depot. However, after learning about the 20 year lease, potentially outdated technology, just blatant poor customer service, and losing the tax benefit. .I dodged a big one. Thank You Unilocal

— They don’t save you any money, I pay more!
— Their customer service is not given any power to help you, honestly their jobs are pointless.
— They didn’t charge me the first month then double charged me the second month because «their departments weren’t communicating.»
— Didn’t get Refund as promised.
— Charged me fees for not having automatic payments set up.
— They call me super early in the morning everyday because I refuse to pay these tack on fees.
— Holes all over the side of my house and roof without any energy savings!

I was always suspicious of Solar City because they sit in our local Home Depot under a gigantic 2 acre roof and haven’t «sold» their system to the Home Depot store. Why? I did finally talk to one of the reps and the minute he saw our house with the flat roof via Google he TURNED US DOWN. I found out later they cherry pick their installations and flat roofs are to problematic for them. Screw that.

Marc Weiss has provided us exceptional service and we are thrilled to have a magnificent solar system installed on our roof in a timely and professional manner. Love the service that they provide helping customers achieve green living without the hefty price tag to purchase the panels. This is a no brainer! I waited a few months to post to see how much power it would generate and it’s phenomenal! Everyone should do this.

From the shady sales pitch, to the rude customer relations rep. I have never worked with a more unprofessional organization. They lied during their presentation and didn’t bother to tell me that I would save far less money once the installation was complete. The process took forever and they failed to communicate in a timely manner (to me as a customer and internally to each other). They seem to be far more interested in signing up as many people as possible with high financing.
I hope that the exciting world of Solar is not represented by a company such as this, otherwise expect failure.

We were excited to have a solar system installed on our home. The installation process went smooth and we were impressed with the workmanship, however, we have had nothing but problems with our bills, and getting answers to our filing questions has been impossible. Over the past 3 weeks we have called 5 different times, and have been told «they needed to research our question, and would return our call.» This has never happened. It now appears (with the knowledge we have gathered doing our own research) Solar City did not calcuate our panel needs correctly and the amount of power we are generating is not sufficeint to pay on the principle, thus at the end of our contract we could have a huge balloon payment. We are very concerned and yet no will will discuss this with us. It is beginning to feel like a big scam. Please be cautious

SCAM ARTISTS! Do not EVER use them! The bill for our electricity quadrupled! They used our roof to generate electricity and power for their benefit and then we are paying more than what we did before we even installed them!!! Worst company ever!!! please warn everybody do not at all go with this company!!! Total scam and we are thinking of legal action, it is that bad!

Very bad service! To anyone thinking about using these company don’t it they will tell you everything is great working order and give you 2 thumbs up !! To keep moving forward next they will send a third party electrical company will will tell you that ur homes electrical wiring needs to be changed ant a cost of $ 12 000 dollars. It’s all a scam DO NOT TRUST SOLARCITY !!!

Caution — Prices way above market. Initial sales pitch & pricing implied a new roof, which at $ 5 per watt was in line with expectations. After a site visit and a couple weeks in design, the quote came back at $ 5/​w but excluded any roof work. Residential systems are priced in the $ 3.50/w range (
) …so a bit of bait & switch by SolarCity. We declined to proceed.

It has been 10 months since we signed up for solar power and it is still not turned on. We signed up in December of 2014, it’s now October 2015. We live in the City of Pasadena. Communication from Solar City has been unacceptably spotty, and we still don’t have a timeline as to when this is supposed to be on. We never get a clear answer as to what is happening with the system, they did blame the city at first, but now it’s taking so long they don’t respond when we ask what’s the holdup? I wish we had read the Unilocal reviews before we signed up for this. I would have gone elsewhere.

Review of the crappy driver in vehicle #410 010:
You cut me off on Magnolia going incredibly slow while no one was behind me. You could have waited two seconds but cut me off causing me to slam on my brakes and leave this review. Just for your crappy driving etiquette, I will never use Solar City.

They get 2 stars for actually providing Solar power.
Main points:
1. Took them a year to get our solar panels up and running ~ they repeatedly blamed The City of Burbank for all their failures to move the process along ~ but this only happened after we told them we were contacting home office and proved that it wasn’t The City of Burbank’s fault.
2. For all our trouble, waiting and checking up on them SolarCity’s Michelle Conde
said she would have $ 100 mailed to us… we were sent $ 50.44 instead and she said she would «look into this» ~ it’s already been a week with no reply.
…even their apology fails.
3. NOW, on October 7^th, see the reply below, meanwhile, SolarCity has sent us an email saying our panels are not producing the promised power, that dirt might be obstructing them… they didn’t even bother looking up if it had rained in our area… it just rained over the weekend… more of the same.
Here’s what The City of Burbank had to say about SolarCity blaming them for their failure to get the solar panels up and running:
«Hello Jessica,
I want to provide confirmation and congratulate you on your solar PV system having been interconnected to our grid on 7÷21÷2015. No further action with the utility is required from you or SolarCity.
I am sorry to hear this process was so lengthy for you. Our records show that plans were first received by our Residential Service Planner on or around 9÷19÷2014. Within a week our Service Planner visited your home to spot the new meter and associated equipment for SolarCity to incorporate into their plans. Subsequent design review comments were issued by the various City Departments over a six month period. This seems excessive to me given the experience SolarCity has doing work in Burbank. Finally, the electrical permit was signed off by the Building Division on 6÷30÷2015 and the system turned on three week later by BWP Test Technicians.
I don’t believe BWP of the City stymied SolarCity’s efforts to provide a solar PV system in a timely fashion. Additionally, we don’t have record of SolarCity indicating as much. I hope this brief timeline of events is helpful. And as always, please feel free to reach out to us anytime with any concerns or comments.»
Here’s part of what we sent to Mr. Lyndon R. Rive, CEO ~ who by the way never responded to our mailed letter:
Initial Contact: We First contacted SolarCity on 8−25−14 and signed our lease on 9−2−14.
Today: It is now 7−24−15, nearly a year later and we want to update you on the process.
SolarCity had to come out three times to label our solar equipment because they did it incorrectly multiple times:
* All the while SolarCity had the directions from Burbank about how to do it and an email from us with the notes.
We are realizing that our entire process was mishandled by SolarCity and we have done a lot of calling, emailing and urging that we shouldn’t have had to do.
We did think and expect that together with SolarCity our experience would have been rewarding. Yet, it appears to have been fraught with ineptitude and blame shifting. From what we have heard, other Burbank SolarCity customers too are being told by SolarCity that the City of Burbank is responsible for delays ~ which appears very unlikely considering the evidence of SolarCity’s execution.
* Taking a year would not have been a problem if we had been informed originally that it would take this long: however it really looks as though SolarCity repeatedly forgot about our panels, was inept in getting the work done correctly and shifts blame onto the City of Burbank.
Why Does A Customer Almost a Year Later Need to Threaten:
* Today the Panels are Operational: largely due to our threats to end our relationship with SolarCity. We finally set a Friday, June 24^th deadline as the day we would have SolarCity remove our solar panels if they didn’t get our solar panels running and behold we now have solar power.
o And now even after we have solar power, we can see no proof of it on SolarCity’s website, as is advertised by SolarCity, because when we go onto SolarCity’s website for our account it states: «We’ve submitted your paperwork to the utility company. They need to grant permission before you can start sending power to the grid. Be on the lookout for a notification from the inspector – either a letter or a door hanger – to confirm that you can activate your system. Some inspectors will contact you before they contact us – if so, please call us immediately.» We have contacted SolarCity and were told it should be up-​to-​date in 24 to 48 hours… even though, since our solar power went up on the 21^st and now it is the 24^th, the website has had a chance to be functional for over 72 hours.
* Why Did It Take a Year: There are very conflicting statements from SolarCity and Burbank about why it took almost a year to get our solar panels up and running.
~~~~~~~Can’t fit all the SolarCity excuses here…

My wife and I recently had Mike Kairo come out and give us an evaluation and estimate for solar services. I was extremely impressed with his knowledge, passion and dedication to making sure the job is done correctly from start to finish. He clearly explained the benefits to solar power and how it could be helpful in the future. He was even able to answer my mother-in-law’s questions (and she’s one tough cookie!) to her satisfaction. Couldn’t be happier with the quality of service we received from Mike Kairo!

I’m with the other reviewer – wish I could give no stars. Used them before, recommended them to others. I was duped.
They came over to our new house and promised us a NEST thermostat and a panel upgrade. That gets you into proposal mode. Then they pulled out of the promise of NEST thermostat and then, out of the promise of the panel upgrade. They were unwilling to keep a loyal and longtime customer by honoring even one of their promises. I wish people knew to stay away from Solar City. Too big to care about customers.

I had a terrible experience in Northern CA.
I found them to be dishonest and not practicing good business.
Besides that, it is a really expensive way to never own your solar system.

I have been with Solar City for a little under a year now. It started with a conversation with a great guy in my local Home Depot store who stayed with me during the entire process. (His name is Frank Wagner). Going solar is not simple, but Solar City takes a lot of the complexity out of the process. Even signing documents is simple (using electronic signature process). Their installation team was very professional and efficient. They were on-​time and the work was top notch. These are not fly-​by-​night people. To help clarify a few things about how the process works…
1) sign agreement with Solar City (we went with a lease with no money out of pocket)
2) get necessary approvals from power company — this can take a few weeks, but Frank was always in touch
3) once approved, the equipment is installed. Again, this was an easy process, even though it required several visits to examine my roof and design a plan that was appropriate to my home. They go to great lengths to make sure you will not have any issues down the road. And under a lease program, they will cover any problems if they arise.
4) Now here was the frustrating part — My panels are installed and collecting energy, but they couldn’t be «switched on», or connected to my house/​the power grid until the power company said it was OK. They say it can take two to three months, but ours took longer. Thankfully we had constant updates from Solar City, and the power company ended-​up giving us a credit for the period of time beyond the promised window.
Now that everything is working, our TOTAL power costs are about ½ to ¹⁄₃ than before. If you go with a lease, you will get a bill from Solar City for the power that your panels generate each month (at a locked-​in CHEAP rate, and you can track your panels’ power generation every day with a cool app for your phone), but you will NOT get a bill from the power company. Keep in mind that if your panels do not cover all of the electricity you consume every month, you will continue to buy power from the power company (at the lowest «tier one» rate, by the way), but they will not automatically charge you the balance every month. It will accumulate — some months the balance goes up when my panels do not cover all of my power consumption, and sometimes it will decrease during months when I generate more than I consume. BUT BE AWARE THAT THE BALANCE MUST BE SETTLED AT THE END OF THE YEAR — a «true up» is what they call it. But even with the money I will eventually have to pay to the power company — I am WAY ahead compared to having no panels at all.
Going solar was a no-​brainer, and Solar City (and Frank) made it so easy. I just don’t understand why anyone would NOT do it. The only hesitation I had was how the panels would look on my roof — but they aren’t even noticeable from the street.
Jason H.
Thousand Oaks, CA

The review is towards their horrible customer service! We had a review earlier at 10am and one of the workers made a hole in our dining room ceiling that is not at all appealing!!! They then advised me that a contractor would call me within the next two hours before coming to take a look at it and getting it fixed. I called their 800# around 2pm and they gave me the same runaround. called again at 5pm… SAME DAMN THING! called again about 10mins ago and I explained the situation then he asks, «so what is your concern?!» WHAT IS MY CONCERN?!! I have a hole in my dining room ceiling that you have been giving me the run around about getting repaired ALLLLLL DAY &you ask what my concern is?! And now you say all you can do is send an email to a project manager and I should hear from them in 24 – 48 hours!!! WHY NOT SAY THAT FROM THE BEGINNING. this is beginning to seem like a bad idea! I am not happy with any of the service we received today over the phone from any of the customer service agents!!!

Iv been thinking of Solar panels for my house BUT… I have got two signs that alert me to stay away. (Well three now after reading the negative reviews and experience customers have had) So I will save myself a headache and not attempt to go forth… not with this company at least.
1^st Sign, about a month ago two crew members, in their bright green shirts, were at a grocery store in Los Angeles just babbling away, cursing and having total disregard of the company they are representing. In their conversation it seemed they were complaining about a job they were doing and how the owner of the house is so «explicit language» for not reading the contract/​paper work thoroughly.
2^nd Sign, Another Member of Solar City driving down Highland avenue by Wilshire in what appeared to be a Chevy with Solar City written on it and the license plate read «Autonation» (no real plates), weaving in between cars, no signals when changing lanes and cutting other drivers off, speeding erratically, total recklessness.
THIS is the image that in now and forever imprinted in my head of Solar City. Solar City you MUST let your employees know that when they drive your vehicles or wear your logo on their clothes that they are PUBLICALLY REPRESENTING YOU.
If this is how solar city is publically represented, I wish to keep my distance from such company.

I would give this company a 0 star rating if possible. I would have been better off not even contacting this company.
The rep that I dealt with, Barb, was rude. We ended up siging papers with Sungevity, and gave Solar City a call just to let them know that we are no longer interested in their quote. Once Barb heard that we were going with Sungevity, she started trying to badmouth that company. She couldn’t even get the words out, and finally just said «Good luck with that».
A few days later, we got a call from another solar company that we have never heard of. I asked how they got our number, and that rep said he got it from Solar City. That they pass along the phone numbers of potential customers that they cannot help, in order to see if another company is able to help.
To boot, we just called Barb, to see if she passed along our number. She swears she didn’t. But whether she did or not, it’s up to you to decide.

If could give this company a «O» I would. They are very prompt for you to sign up with them, promising savings of at lest half of your electric bill. They installed last year and it took over 60 days to get it going (I guess they need to get paid by the electric co first). Since starting production in December there has been no savings! I actually pay more now (because I pay for the equipment to Solar City too).
I sent then three emails and called twice, but have not gotten any reply.
I will be contacting the FTC and my electric provider about this.

Everybody wins. If you agree there is no need for a debate regarding climate change, then going solar is clearly the right thing to do.
If you’ve ever been less than satisfied with the DWP, you can say goodbye to them, and begin a relationship with the professional network of people at SolarCity. Our sales representative, Phil Garcia was straight forward and explained everything. He’s also generally cool, and with all the questions we’ve had not only during his presentation in our home, but for weeks that followed, he has always been available and on top of things.
The installation team was also very professional with an emphasis on safety. They arrived promptly, began and completed the job on time which is impressive once you begin to understand all that’s involved.
There are attractive lease options with multiple benefits. Zero start up cost (s) was important to us. We’re already fans of leasing things that depreciate. It’s structured so you know what it will cost each month. SolarCity monitors and maintains/​repairs your system for the entire term, so no surprise repair costs, and no outrageous bills during the summer months just because you need to run your AC. Be aware that you will authorize the DWP to turn the government incentive over to SolarCity, and that any power you generate going back into the grid will not produce a check. Of course you can buy the system if your prefer.
While it’s important to do your homework, it’s unlikely to prepare you for the process. It is long and involved which is why we are so glad to have SolarCity on our side, and actually working for us from day one. If we were dependent on the DWP alone to help facilitate our switch to solar power, it would literally take years. Seriously, the DWP for example will arrive an hour ahead of schedule for one of several inspections, and rather than knock on your door, they’ll leave a notice ‘no access’ that explains what they are going to bill you to reschedule. They’ll smile when they say ‘bad news about your old meter.’ What’s bad about installing a new meter that is the proper distance from your gas meter? If you’ve been a DWP customer, you’re likely familiar with their service. SolarCity is customer focused and gets things done.
Recently one of SolarCity’s major competitors was listed in the Fortune 500. Solar companies are definitely profiting. We want them to. It pushes the clean energy agenda forward and creates jobs. Again, everybody wins. The planet, your wallet and the expansion of clean energy.
For those seriously considering solar energy, you may be interested to know that we were turned down by three companies over the last few years because of a large tree on a neighboring property. The tiny portion of our roof briefly shaded in the morning was explained to us in detail as an ‘impossibility.’ ‘Think of Christmas tree lights’ they said. ‘One bulb burns out, and the whole line blows.’ While there is some truth to that, what they were not telling us was that there are actuators that prevent that problem.
Finally, there is one thing we did not become aware of until the installation of our system was completed. We wondered if our power would remain on during a blackout, and the answer is SolarCity is in partnership with Tesla if you want a battery back up included with your system. That would have been an automatic yes for us. Maybe we’ll add it later. For now, we await the final green light to turn on our system. We were told it takes five to seven weeks give or take.