Lowe’s Home Improvement

With a dad and a brother in construction, I basically grew up in hardware stores. Out of every one I’ve ever been to, the employees here are THE BEST. No exaggeration. I just moved to Delco this past week and have already made 5 trips to the store, and every single worker has greeted me, helped me find what I needed, offered project advice or just simply congratulate me. It’s almost been therapeutic to go to this Lowe’s location amidst the chaos of moving!
In other notes, the selection is great, and pricing is normal as any other building/​hardware supplier. But the people really make this place stand out.

Worst customer service Ever!!! Can Never find anyone when you need them! Taking all my business and my companies business elsewhere!

The best Lowes I ever been to! Friendly and helpful every time I go in there. They take the time u need with whatever project you are working on!!!

Am I in the twilight zone? The moving company and the store DO NOT COMMUNICATE with each other. My Wednesday delivery in the morning, turned into «you were on the list for yesterday, but because no one answered they did not deliver it». then my «first thing in the morning» delivery today, turned into 3:30−5pm! Just got off the phone with store manager #2 who did not see store manager #1’s memo to make sure I got my delivery as early as possible today, to make up for yesterdays fiasco. His excuse was «it is the first I’m hearin it». I asked, did you not see the note from manager #1?, nope, he says, usually the communication is by phone or email, didn’t see this memo DUH!!! He said the delivery company got it, he is not sure why they changed the time to 3:30.DUH! Said they will TRY to get it here by noon, but if there are any problems traffic wise, etc. they won’t be here. GREAT! and DOUBLE DUH!
This is so poorly run/​organized. Be Warned: If you purchase an appliance that needs delivered, double check with store, and moving company frequently and early. Otherwise you will enter the twilight zone.

Neighborhood Lowe’s usually has everything I need. The staff, even though big box retailer, is much more helpful than their competition. They genuinely seem interested in helping you.

Every single time I’ve been in this store, the staff has been super friendly and helpful. The store is neat, clean, and well stocked. When my local hardware store won’t do, this is where I’ll shop.

Great initial sales experience with Jason in Appliances. But then… the installation and the customer service. Always shocking. Poor follow up, no accountability and trying to reach a human being who can help over the phone? No chance. That being said, where else can we go for the big appliance purchases?

I purchased a new refrigerator several months ago at this location and was helped by Jason in the appliances department; it was a quick and easy process and I was done within 30 minutes.
My old refrigerator was taken out at the same time as my new one, however, it wasn’t until very recently when moving things around in my kitchen, did I see that the back of the refrigerator was missing screws to hold down the bottom back piece over the motor, so it was completely exposed and bent open. I went back into Lowe’s and was helped again by Jason who was able to answer my questions regarding the missing pieces and how to correct the situation. He gave me contact information to the company regarding my issue and reassured me that if I had any issues with their customer service, to call him and he’d be happy to help me fix the problem.
I got to the store annoyed about the missing pieces, but definitely left happy with my experience. When I move into my new house I’ll be coming to see you Jason for more appliances!

I have a love-​hate relationship with this Lowes. I love the convenient location, the ease of running in and out to get whatever home stuff we need, and the sales people have been phenomenal. The third-​party delivery and installation folks, however, are severely lacking.
While the delivery and installation people aren’t Lowes employees, they are Lowes subcontractors, which leaves Lowes’ reputation hurting after they screw up. We have had two incredibly awful experiences in the past 11 months with these subcontractors. Last April, they attempted to deliver and install the incorrect washer and dryer. When I stopped that delivery, they reinstalled the old washer and took the new units back for exchange. We needed a new set — the old ones were working but not well and came with the house from the previous owners — but the old ones worked until the delivery crew came to swap them out. The bad delivery came Friday, and I attempted to do laundry on Sunday. I put in a load of wash, went upstairs to clean, and came down an hour later to find 4 inches of water in my basement from a jammed transmission caused when the delivery guys dropped the washer when trying to move it. After attempting to deal with their insurance (the first company denied our claim because they had let their insurance lapse — lovely — and the second said we had broken the unit — because I like flooding my own basement), we called in our home owners insurance for help. Needless to say, we haven’t gotten any restitution from Lowes or the delivery company.
The latest issue has been the three week wait for delivery and installation of a new dishwasher. We had an installation appointment scheduled for two weeks ago — a week after the purchase — and the installer never showed up during his appointed time. We got a call from his dispatch that he had a family emergency, but Lowes also told us that he wasn’t working that day due to an inch or snow that fell the night before. The next available installation date was a week later, this past Tuesday. There was confusion about the time but he showed up within the appointed window and got the new dishwasher installed. He had to do some additional work that he charged for outside of Lowes policies, but everything seemed to be in place and he called that evening to see if everything was ok. Because it’s the two of us and a baby, we don’t produce a lot of dishes and didn’t do a load in the dishwasher until several days later. I turned on the machine Friday night and got an error message that indicates that the machine isn’t draining properly. We called the installer the next morning to report the issue, and he said he’d be here today and let us know what time by 10am. We have spent the day attempting to track him down on his cell phone, through his dispatch company, and through Lowes. The dispatch company has yet to call us back, Lowes has put in a work order (a technician is supposed to be here shortly), and the original technician might be here by 10am tomorrow.
If you have the wherewithal to do your own installations on Lowes purchased products, I highly recommend going that route instead of dealing with their incompetent subcontractors.

I had a fairly frustrating experience when ordering a refrigerator through
to be delivered through this store location. However, in the end, the customer relations team did correct the problem.
I ordered my refrigerator online 3 – 4 weeks ago and selected it to be shipped to this store. The wrong (inferior) fridge was shipped to the store, so they said that they would allow me to keep the fridge until the correct fridge was delivered. That was last week. This week, they called me asking me if I could keep the wrong fridge for a small credit, which in no way made up the cost difference between the two products, let alone the cost of inconveniencing their customer. They obviously had not reordered the correct fridge last week, or they would not have called this week asking me to keep the old fridge!
I asked to speak with the assistant store manager, and he said «I don’t feel that it is our responsibility to make it up to you because the wrong fridge was delivered, because it is the fault of GE.» The problem with that is that Lowe’s is responsible for the product delivery and the customer interface. He also kept interrupting me and being rude. Terrible!
However, when I called back later that day, I was transferred to a different customer relations liaison who had a much better handle on the situation and how to approach customers. He and another team member investigated the situation and put a plan into action to make things right. A big shout out to Jason and Evan!
I am aware that not everything goes smoothly when dealing with wholesalers, but the main reason people pay retail prices is so they don’t have to deal with how the sausage is made so to speak. Clearly, not everyone who works at this location has a handle on this concept, but I’m glad my issue was resolved by those employees who do understand the importance of consumer experience.

customer service non existent
never a followup phone call to a problem, perhaps they should train their managers in customer service
home depot definitely helps the customer in anyway they can, perhaps lowes in Havertown should take a page out of their book
this by the way only exists in the lowes in Havertown so if you want to shop at lowes and want good customer service please go to Plymouth mtg it would be worth your trip!

A big Lowe’s with everything you need.
Got in & out (self check out) for light bulbs the other day.
No issues.

I am generally impressed with Lowes. They far exceed my expectations, but then again I base that expectation on the Home Depot in Havertown, which I try to avoid unless I need something stupid, like a flower pot or a box of screws. Otherwise I normally trudge over to Clifton Heights and deal with a whole set of other problems. The Lowes in Delco has had every single thing I have ever gone in to get, and guess what? Everything I have bought from there has not been broken or missing peices, this is a bonus as that often happen to me at HD. On major projects I’d often have to go back and return things to HD, but nothing I have bought at Lowes in DELCO had I ever had to return due to customers rumaging through boxes or returning stuff broken.
So this being said, this is the entire rubric on which I am basing my review. Lowes does what it is supposed to do, provide customers what they need, when they need it, and have it be delivered not broken or missing key components.

Missed the mark on customer service.
We purchased a refrigerator from this Lowe’s this week with delivery scheduled for this weekend. We waited at home during the 2 hour delivery window. The refrigerator never came. After two hours on the phone we found out the delivery company stopped at Lowe’s this morning to pick up our refrigerator but Lowe’s did not have it. No one let us know that we were not going to receive our refrigerator and the store staff was not helpful figuring out why we did not receive our refrigerator. The delivery company was able to give us the story of why we didn’t get the refrigerator today. This is not the level of service we expect from a Lowe’s.

I always feel welcome in a Lowes. The store is clean, organized, well lit, swell stocked, staffed with friendly and helpful employees, and a pleasure to visit.
I do miss the small family run hardware stores, but as far as a big box store goes, this is what I’m looking for.

Great experience at Lowes. I went looking at appliances on Sunday (not here). I need a new washer — bearings are shot and the refrigerator is hobbling along with a failing and noisy compressor. By Wednesday, the refrigerator, had cooled its last margarita and it was time for a new frig. I was ready to buy!
We went early Saturday AM. First of all they open at 6! (Remember when Home «Despot» was open 24 hours!) Great sale going on plus another 10% off for some appliance sale, PLUS another 5% off if you use your Lowes credit card. Lots of great appliances on the floor to show.
The best of all is… they will deliver NEXT DAY if it is in stock and if you order by 3 PM. Wow!
No charge for delivery. No charge for taking away old appliances and the price was cheaper than many other stores.
Great service here TOO by the way.

This store should be ashamed of how much they suck. I was a HD customer for years by default and sometimes traveled to the Lowes off Lancaster Ave in Philadelphia when I needed different options. As a business owner who sells used office furniture and a home owner I am ALWAYS in need of items from these stores. I’ve been to Lowe’s 10 times and each time walked out empty handed because their shelves were empty. Never again

Took a trip here after Home Depot to find some patio pavers. This is a nice and clean store. Friendly associates are always around. Wish they had better prices.

I’m in here all the time to get things for my new house. They had a shaky opening but fear not… Things are much better now that they are on a roll.
They do not have a «large» store (feels strange to say that about such a big place) but they are actually smaller than most lowes. They can order everything you can imagine so don’t worry about that but if you like to see it/​feel it before you buy you may want to check the website before you drive in.

Once upon a time, if Havertownians needed a home improvement store, they visited the Home Depot in Clifton Heights. As the years went by, and with much fanfare, Home Depot opened a much closer store in Broomall. There was much initial excitement but then reality set in. It turned out that this was a «baby» HD. It seemed like over half the times I visited, they didn’t have what I needed. However, the HD staff was quick to say– «We have it at Clifton Heights.» What a pain!
Happy days are here as we now have a Lowe’s of our very own in town. It’s big and beautiful and well stocked. Parking is easy. For those not familiar with the area, there is a very convenient back entrance next to Kohl’s on West Chester Pike. For many, it’s easier than the main entrance on Township Line Road.
As with other Lowe’s, I find the merchandise to be a step up from HDs. I feel that for many types of products, they carry a higher quality line. I like that. Of course in other cases they have the exact same stuff as HD.
The «new store» issues are mostly gone now and things appear to be running nice and smooth. I’ve visited several times and had no problems with customer service. I also like the atmosphere. I find the overall shopping experience to be nicer than at HD.
If you need a quick bite before or after your visit, there is a Panera and Chipotle next door. Also, if you need your caffeine fix, there is a Starbucks inside the Giant.
These folks earn four stars from me!