Sun Federal Credit Union

After joining the Credit union, I was so excited that I convinced my brother and mother to join. A few months passed and I got to know the system and I realize this place isn’t as good as I thought and stop using this place. Well, today my mom told me how mean the manager was to her. I couldn’t believe it (since that was the one thing I thought they had going for them– friendly employees) and decided to drive over with her to see for myself. Yep… I walked out pretty miserable.
I will never use this place again. I can’t believe how unprofessional Bill, the manager is. Cori has been generally alright, but the other cashier, I don’t know her name but she’s never friendly.
And then of course, my list of flaws:
— No parking available ever, even though the bank is always empty
— Limited banking hours– they close earlier than most banks and not open on weekends
— Staff accessibility– Cori is hardly ever in her office, the teller is usually siting down and wont get up unless you ask her to and then Bill, the manager is just useless
— No one ever answers the phone
— You have to reapply for a credit card every time you want an increase (they will not automatically do it even if you have good credit or are a great customer). And its their policy to start at a very low credit line. I’m so glad I don’t have a credit card with them.
— Online banking is impossible– my account froze every time I tried to use it and then I had to wait for the next business day to get someone to unlock it.
— Since this is a «local» business known for its community charm (haha), its difficult to bank with them across the country and forget overseas! I don’t know why I would even wonder since they can hardly manage my banking with them locally…
— Difficult to deposit and withdraw cash– pointless to bank with them since its so challenging to work with them. (there’s a TD across that has better hours, friendlier staff, easy parking, and a laundry list of everything this place doesnt have)
— When you put in money, they hold on to it. Unlike major banks, if you give a personal check, they can put a hold on to it for up to 7 business days or in the real world, 9 – 10 days. No, you can’t cash it. And no, they won’t tell you in advance. In fact, they might even misinform you that it will be available in 2 days. And no, the manager will not right the situation even if he is capable of undoing the hold that he placed. And yes, he will lie to your face and say he can’t do anything even though his staff member just asked him if he was willing to do anything. And he flat out said he didn’t want to. I don’t appreciate being lied to and its especially bothersome how rude he was. He had a tone with my mom and if I wasn’t there, I know he would have bullied her. After he told me that he wouldn’t do anything, he turned his back on me and went back into his office. That is incredibly rude and unprofessional! Don’t turn your back to me! You may be done offering quality service, but that doesn’t give you a right to disrespect me!
— And by the way, if you try to go above the local branch, no one cares about input. I complained about the manager and the general service here and Sun Federal didn’t even bother to respond to my email. Customer service is a joke here.
I’m so done with this place. They’re useless! And they’re also jerks. i’m not wasting my time with them.

I have always enjoyed phone service at other locations but can not seem to get through to the new Haverford location on phone. very frustrating!!!

«Awful customer service???» Must be a TD Bank employee trolling the Unilocal boards.
My experience with Sun Federal has been exemplary customer service — and their fees are honest. Transfers appear quickly. PayPal transfers show up days earlier with Sun than they did with TD. Sure, you’ll have your inconveniences. Sun Federal is only open Monday through Friday. There is no drive-​through at the Haverford location. They make up for it with sound ethical business practices and helpful staff.
On the flip side was my experience with TD Bank, after having been a Commerce customer for years. Wire transfers that were showing as completed one day on my end, TD would hold up until a debit or check comes in so that they could charge me an overdraft fee. Time and time again they have engaged in fraudulent practices — even to the point of tacking on bogus internet charges (like
) so they could over-​draft my account and deduct fees.
TD should be investigated by the Federal Government… no, wait, they’re in bed with the Feds. Not gonna happen.
I highly recommend Sun Federal Credit Union for all your banking needs and in fact believe that every patriotic American should close their bank account and open up a credit union account. #occupythefrickinbanks

Very rude and awful customer service.