Classic Auto Body Ltd

100 bucks… If you only charged me 100bucks to pop out the dent I will definitely pick you guys for no reasons… The official charge for this is 426.27 (I still have that estimate sheet) just for heating up the dent… And if it’s not good there will be another 1000 bucks extra… And I arrived at your place around 4:50 pm and you didn’t explain the information to me for 20 minutes cuz you guys gotta hurry up and close the store at 4:55pm… Plus I only asked twice about this thing because I’m a little bit skeptical and this is my first time sending my car to the body shop… PLS BE PATIENT AND DONT LIE TO OTHERS, THIS IS NOT THE WAY TO DO BUSINESS.

My car was hit by a blue car while parked at the Giant supermarket in Havertown last Friday. There were no witnesses and despite the dozens of video cameras strategically placed all over Giant’s parking lot, the manager (Wayne) didn’t seem to want to help even though he said he would look at the surveillance footage. I never heard back from him. Basically, I was stuck with paying the deductible through my insurance. I decided to take my car to Classic Auto Body (Haverford, PA on Lancaster Ave.) for an estimate since it is only 5 min from my work. Steve took a bunch of pictures of the damaged area and then explained my options. He said the damaged area can be fixed by removing the bumper, clean it, prime it, need time to dry, paint it, etc. which will cost more than my deductible, and I would be without a car for 3 days, or I could just go to the dealer and spend $ 20 on a bottle of touchup paint and do it myself. He even showed me a sample of what a «touchup» job would look like vs. a professional paint job. Obviously, the professional paint job would look like new while a DIY job will have paint streaks. Even though my car is only 1 year old, it would not be worthwhile to file a claim for something this minor. Being a mom who has to do a lot of chauffeuring, I can live with a few minor streaks but I don’t think I can live without a car for 3 days or want to pay extra for a rental.
I really appreciate Steve’s honesty and professional opinion. He could have easily not mention the DIY option and just do the work and have my insurance company pay for the cost minus my deductible. He even offered for me to bring my car back on a dry day, he has a solvent to get the blue paint off my bumper before I put the touchup paint on (free of charge). Even Sheila, the receptionist, was friendly and welcoming when I stepped foot into the office. So, if you need an auto body shop and are not sure where to go, give these guys a call.

Classic Auto Body did a phenomenal job repairing my car, which I picked up yesterday afternoon.
Everything from the point where I dropped it off the day after the accident until I picked it up was handled expertly and with patience, given the twists and turns with the insurance companies.
They handled everything that was needed with the insurance company and were proactive about letting me know what was happening each step of the way. They even offered to arrange for a rental car and I was able to drop the rental off when I picked up my car.
The car was clean inside and out when I picked it up, and it looked so good when I pulled up I though it was someone else’s car! Beyond the repairs, the entire car had been detailed.
Would absolutely use them again, if needed.

First of all, these guys are honest. Brutally honest sometimes, but they are straight to business. If there is an issue, they state it. If there could be more, they say it. If they say it isn’t an issue, they mean it and they know it.
They were compassionate for my situation and timing (I had a previously planned vacation only two days after hearing my claim was denied) and worked with me.
If you want to talk to people you can trust, get in touch with Classic Auto Body. I will recommend any of my friends and family members to these guys!

Horrible experience… My car had close to $ 9000 worth of damage.
When completed the car looked great from 20 feet. Upon closer inspection, the paintwork was barely passable. Steve the owner said you can expect that from «production work». I needed to take the car back close to 10 times for rattles, shortcuts, fog lights falling off, sunroof getting stuck open, moulding coming off, paint defects, etc.
The owner had a long line of excuses.
If you want your car done right, seek out a different shop. I’ve been dealing with this nightmare for months and may car still rattles and stop lights.
I don’t usually write reviews, but this was such a pain in the a** that I thought I’d save someone the nightmare I dealt with.