Bryn Mawr Auto Body

Fixed problem but pricey. Charged for 8 hours work when car was only in shop for 4 hours. Rip off.

This is the first review that I have written with Unilocal,but I am so disturbed by my experience with Bryn Mawr Auto Body that I needed to share it. I am brand new to the area and was sent to this auto body shop by my insurance company after my vehicle was damaged in a hail storm during our cross country move. The mechanics estimated a work period of two weeks but actually had my vehicle for three weeks. This seemed like an exorbitant amount for body repair due to hail damage.
When I picked up the vehicle I was in a hurry and didn’t inspect it closely. I was happy to notice that the interior had been cleaned. However, as I drove away it became clear that my rubber floor mats were coated in some type of chemical that was not appropriate for the inside of a car. The mats were slick and turned my shoes black. The car was filled with a noxious chemical smell. They agreed to fix the problem on Monday morning (I picked up the car on a Friday). Over the weekend I realized that the hydraulics for my back hatch had been broken while the vehicle was at Bryn Mawr Auto Body. My car was less than a year old at that point and there was no reason that the hydraulics should have stopped working. I also realized that floor mats from a different car were in the rear compartment of my vehicle.
When I brought the car in I thanked the manager for cleaning the mats, but explained that the chemical needed to be removed. This is the most disturbing thing: the manager adamantly insisted that they do not ever clean the interior of the car. He insisted that no one who worked for him would have cleaned the car. I pointed out that this was very disturbing, because clearly someone had been inside the car and cleaned the mats. If it wasn’t one of his employees, who had had access to the car?! I gave him the floor mats that I had found in the back hatch of the car and he tried to pretend that they belonged to me. It was very bizarre, because the mats were clearly several years old (my car is brand new) and the wrong color for my car. He was highly defensive as only a guilty person can be.
The «new part» that they had ordered to fix my rear hatch hydraulics didn’t work. I came back later in the week and they did replace it with a part that worked.
The work was completed about a month ago and in that time I have noticed several dents in my seats that hadn’t been there before. Something heavy must have fallen into my vehicle or been sitting on the seats for an extended period.
It is clear to me that something inappropriate happened with my car while it was in the shop but I will never know exactly what it was. Why are my seats dented? Why was my rear hatch broken? Why was the interior of my car cleaned when it is supposedly not their policy to do that? I wish that I had written down my odometer reading before dropping the car off. Now my mind is filled with anxiety: just what happened to my car during the 3 weeks that it was at Bryn Mawr Auto Body?!
Bottom line: do NOT give this body shop the keys to your vehicle.

NEVER GO HERE! Really great body shop… if you like it when the people fixing your bumper JOY RIDE IN YOUR CAR. I brought my car here after someone backed into it in a parking lot, they did the work, I picked up the car and looked at the odometer which had 32 more miles on it than when I dropped it off!!! when I confronted them about it the secretary said «well they take the cars to the car wash down the street» 16 miles down the st? she got the manager, when I calmly and respectfully explained the situation to him he immediately blew up into a south Philly WISE GUY raising his voice and accusing me of lying, DIRECT QOUTE «you think we’re cruizin down the rd pickin up chicks on the corner!!!» I walked out.
EXTREMELY DISRESPECTFUL AND OBNOXIOUS
a week later they had the nerve to call my house and ask why I hadn’t brought in a different car that was scheduled for service. WHAT ?
my car is a 5 speed turbo, it doesn’t take a lot of book learnin to figure out that the goons working for this guy took it out on a joy ride, and rather than rectify the situation the manager took off his nice guy façade and verbally attacked me like some coked out Ray Liotta wannabe
my advice to you is to NEVER TAKE YOUR CAR HERE and to always write down the mileage on your odometer when you drop your car off anywhere for any kind of service.
and for the record they got 1 star because you can’t give 0 stars

Awesome place

Loved this service! Received my car ahead of schedule, in neater condition than I left it in (interior) and they even filled my tank! That’s in addition to the pick up and drop off! Thoroughly impressed!

Ok… although this is a bitter sweet review, because a car accident is never a good thing but these guys really go the extra mile to make things fit into your schedule, pay great attention to detail and I was treated like a brother rather than a client.
After I was in the accident, a tow truck was sent to my location and they picked up the car. I didn’t have to worry about a single thing!!! Within 2 days, I was fully update on the status of my vehicle and they did a great job of keeping in touch throughout the entire process.
Not only will I use these guys for ALL of my auto collision needs but I have sent a few of my friends, co-​workers and clients to them! Truly a 5 Star operation!!!

Unfortunately I’ve had to use Bryn Mawr Auto-​body several times over the last few years. I have been rear-​ended 3 times and yesterday it was my turn to do the rear-​ending. You would not believe the service at this place. They are so attentive to detail and concerned with making everything easy and painless for the customer. It’s like they have platinum concierge service. I have always dealt with Linda who has had my car picked up or towed within a few hours of me calling. Then she has me in a rental before the end of the day. Once she even called me at work to let me know I had left some items in the trunk that I needed for work.
The body work is second to none and it comes with a reassuring guarantee for as long as you own your car. The work on my car has been completed in a timely manner with updates from Linda if necessary as things progressed.
If you need body work on the Main Line, I highly recommend Bryn Mawr Auto-​Body