Eye Works

Don’t ever purchase anything from here extremely rude. My first experience was excellent when I couldn’t find any frames I liked in town. Hattiesburg is an hour and half drive from where I live but they had more to choose from. The sales person was quite helpful. When my lenses became scratched a year later I called and asked them to make me a new one and ship to me as I didn’t want to drive down there for just lenses. The lenses, are circular and I have a stigmatism, arrived without that info for the eyeglass place in town to put in properly.
Naturally I called eye works for that info since they should have it and since I paid over $ 120 for simple lenses I could have gone somewhere in town for lenses you think they would take the time needed to assist for 2 mins the numbers required. The OWNER of the store, Gibson, sighs impatiently and blurts out numbers so speedily and rude I had to ask for her to repeat it. Luckily I found a pen and receipt in my bag to jot the numbers down again as fast as I could as she repeated in the same fashion. Unbeknownst to me I had what was now needed to correctly make my glasses. The intown eye place employee asks if he could get my prescription (including axis number needed) in the most professional manner of all as Gibson states she doesn’t «have it and she doesn’t have time for this. I have work to do.» Then immediately hangs up. I called days later to notify the supervisor of this inappropriate behavior and another owner states he already knows about it and that the store employee was rude to her. He also said I should next time stay in town.
Hence I will never set foot in eye works again. I believe in good customer relations which is why I called them second time for something I could have done in town. This time I got the real side of eyeworks. I will spread the word of this awful place. Maybe they will learn to be respectful and more helpful next time to people who buy their products.