Sierra Cycles

First time road bike owner… I was offered two types of shoes and picked the one most comfortable. Never told they were mountain biking shoes. My speed was impacted and I looked like a fool. Couldn’t return them either… thanks…

I didn’t buy a bike from these guys, or get any major maintenance done so I can’t speak to that end of their services, but I took my bike in just to get to brake pads re-​adjusted, and one of the wheels trued. They told me to come back in 3 days because they were backed up. I thought that was a bit long, but it was early in the week and I wasn’t planning on riding anywhere in that time so I was fine with it. I actually even waited an extra day to come pick it up, so the bike spent a total of 4 days with them.
I showed up and gave them my name, and they seemed confused. The man behind the counter went in the back to check on it. I then watched the mechanic do all the work I had taken it in for in the first place in about 3 minutes, and was then charged $ 20 for that work. So basically they neglected the job for 4 days, rushed it when I came in, and charged what an unreasonable amount for their services. They work was solid though, and they seem to know what they are doing, so I’m pretty neutral on them.

They don’t know what they’re doing at this shop. I have asked them to do several jobs for me, but about half the time they have told me that they can’t do it. Examples of this include installing disc brakes and chain guards. They also misdiagnosed a problem I was having with my brakes, which I ended up having fixed at Danny’s Cycles for $ 20.
It seems that they are only competent enough to do very simple things, like changing tires. Even that goes wrong; when they filled up my tires with air they lost the valve cap.
As several others have noted, if you just go to Danny’s Cycles down the road they can usually do the job that Sierra Cycles said was impossible for $ 40 or $ 50.
Unskilled and unprofessional, that sums up Sierre Cycles in Hartsdale.

Owner doesn’t want to help and charges an arm and a leg to assemble a bicycle purchased somewhere else. Poor customer service. I won’t recommend this place to anyone.

Sierra cycles was recommended to me by a friend who had gotten his father’s bike fixed up there. I went there to do the same — to rehab my mother’s old Fuji from 1984.
It took about a week for it to be fully ready, which was not long at all. When I got it back, the bike was beautiful, considering the state it was in before. The change was dramatic and the bike rides beautifully.
The price was reasonable. The bike needed a lot of work done to it; a bunch of parts needed to be replaced and the bike was pretty rusty.
These guys are super friendly and nice and always willing to help. Sierra cycles is where I will always go for anything bike related.

I’ve spent a lot of time at Sierra.
I’ve purchased bikes from them since 2009:
–My college bike used from ’09-’13
–A Kona Hybrid in 2014 after giving said bike to a roommate and needing another
But most recently I fixed up my father’s old Schwinn Super le Tour and have been unable to get off it since. Considering it was the bike I desperately tried to learn on back when I was a teenager, seeing it fixed up and comfortable as can be was quite a transformation for me. And since then I’ve taken biking a lot more seriously, with Sierra always being a place I can stop by for advice, general conversation, or getting assistance/​education to maintaining my bikes.
I’m definitely a fan of the guys there, and totally suggest you stop by. Plus they are always helping with give discounts when you are buying lots!

I wanted to purchase My first Road Bike and I was recommend by a close friend to call Sierra Cycles. My wife gave me the go ahead to buy the my dream bike.
I went in and I was greeted by Franscico, who is the owner, I explained to him what I wanted to do and the bike I wanted. He looked up the bike I wanted and agreed that it was a good bike. He was very knowledgable and I felt really comfortable dealing with him. I like the fact that you are dealing with the owner who really cares about you and not trying to make sale at any expense.
My bike was special ordered and it was supposed to take a month to get in. Much to my surprise the bike came in ahead of time. Franscico contacted me and fitted me perfectly. Since I did not have a truck available to pick up the bike, he offered to deliver it to my house, I have never had that happen to me. That is great service.
I added some new pedals after the fact and I bought the bike back, I was not charged for the change, at the same time I was fitted for a a pair of cycling shoes and since I have a wide foot, he got me the wider shoes, they are great.
I have to say dealing with Sierra Cycles has been a great experience. I would highly recommend buying a bike or getting a repair done.

Great place. Reasonably priced. Got new brakes but had to wait a couple days for the pads to come in. Overall good experience.

It had been many years since I had purchased a new or ridden my old mountain bikes– about 10 years or more. I wanted to begin riding again, but a lot had changed in terms of suspensions and frame builds since I was younger– so I was a bit overwhelmed with terms and rather oblivious to quality indicators /​the type of things an educated buyer should look for.
I visited Sierra Cycles about 3 or 4 times before buying a bike. I tried to research what I saw and read-​up on suggestions made by Francisco (the proprietor) before making a decision. I never felt pressured to make a purchase and as I showed a genuine interest, Francisco provided genuine guidance. Francisco is very close to the sport of cycling/​mountain biking and his insight never felt like a targeted sales pitch.
I’ve worked with him for about three years now and have since purchased two bikes (Scott 970 and Kona WO). I’ve grown to genuinely enjoy the sport of mountain biking and I go to Sierra for suggestions, service, and accessories– all of which, there is a good variety. Being a bit more informed now, regarding specifics and pricing, I can retroactively attest that his prices are very fair and his suggestions, even to a newcomer, were accurate. I felt that I was given a Pro and Con on bikes/​items that I was unsure about and his staff essentially gave me the details I needed to make an educated decision on my budget.
He and his staff have helped me upgrade my bikes and the service exceeds my expectations. For example, I’ve dropped my bike off after rides for minor adjustments and upgrades and they usually are covered in mud– each time I pick them up it looks like they were steam-​cleaned by Freddie (the mechanic) and smaller damaged items were replaced with no additional charge. Call me simple, but I appreciate those small things.
Try to support you’re local bike shop– Sierra is mine and I would definitely recommend it to an experienced or new user.

I needed an end-​cap to hold my handlebar tape in place — I’m up visiting from Maryland and mine seems to have fallen out somewhere around the Kensico reservoir today. They gave me a fair number to choose from, then said «no charge.» I’m not a customer – I’d never been in the shop before – but I’ll be back when I need something when I’m in town (which is frequently)

I went in to have a simple dérailleur adjustment. I was told it would be ready the next day. I leave my name and phone number on the receipt. TWO days later I go in to pick up my bike. I’m told it will need a new cable and since I have internal cable housing it will cost more to thread it through. This bike is almost brand new with less than 500 miles on it. They ask for $ 65 for a simple dérailleur adjustment. I ask him why they didn’t call me the day before with this issue. His answer was that they were too busy. I say forget it and take the bike to Danny’s Cycles down the road. Danny’s says it’ll be ready in 2 hours and it’ll cost $ 20. Guess where I’m taking my business from now on?

Don’t even bother with Danny Cycles. This shop will help you find exactly what you’re looking for. I came in unsure what to buy my boyfriend and the owner walked me through everything. He found me the bike I needed instead of tricking me into getting a wayyy more expensive bike that Danny Cycles insisted I needed.

I had an overhaul done after leaving my bike out in the elements for years. The mechanic did an incredible job in tuning/​cleaning the 10 year old road bike. I thought it was going to cost $ 300, but it was only half as much. Also, my extremely tight budget forced me to seek out all the parts ahead of time — handlebar tape and cables 1 week, a chain the next, etc. etc. Francisco did not blink an eye when I brought a big bag of parts for them to install. The bike came out great and rode really well during my summer trips. Along with the overhaul comes a follow-​up tightening of brake cables, but when I went back recently the mechanic had it up on the stand and did a mini tune-​up for free. I will definitely be going back. The shop is small, but they seem to have just about everything you need: car racks, clothes, accessories, and tools.

Professional level shop down the street from a different large shop. Folks at Seirra know their stuff, and helped me in out in a pinch when my bike broke down on a long ride. They had knowledgeable and friendly staff and prioritized my bike. I respect their work.

I brought my Bianchi Eros to them for a tune up. I also wanted to adjust my riding position to take a little off my back. Francisco was friendly, helpful, and was very confident about my adjustments.
I picked up my bike several days later. It gleamed. He helped me adjust my final seating position — just right.
New cables, brakes, tires, adjustments, stem, bar tape, change a quick release on the seat to a bolt, labor — about $ 300, reasonable compared to Danny’s.
The bike rode like new, like butter. Very happy will go back.
The only thing — Francisco is easily distracted and turns his attention away with some other guys working on bikes and disappears.

Very friendly and knowledgeable! Brought my bike to get a chain and cassette installed as well as new grips for my Mt Bike. They installed them right away while I waited. Will definitely go back for future parts and repairs.

I repair and tinker with my own bikes for commuting, distance-​touring, and road riding. I’ve stopped into Sierra a few times to buy a few parts and accessories, each time only to have a less-​than-​stellar, disappointing experience.
The last time I went to buy some parts for brake repair. Francisco told me at first he didn’t have what I was looking for, but the mechanic helped and found exactly what I needed, which happened to be a used. single brake lever. Inspecting the part, I noticed how dirty and dented it was from wear and tear and remarked «ah, it’s used, but that’s alright» and Francisco, without even looking at it, insisted several times that it was «definitely new» until I pointed out the obvious wear and tear, after which he finally agreed to charge me almost as much as a pair of new brake levers for a single used one.
I’ve gone in on another occasion asking to use the tire pump, and the mechanic insisted to pump my tires himself, which I didn’t have a problem with, but he didn’t even look at the gauge as he gave a single, half-​hearted pump on each tire, leaving my tires under-​inflated by over 20-​psi.
I happen to be relatively knowledgeable about bikes, write about biking professionally, and have been to many bike shops around the country. This shop, while most conveniently located for me recently, stands out on the bottom of my list for bike shop customer service. Unlike other reviewers here, I cannot say I’ve had the most friendly, professional, or money-​saving service or experience. Then again, unlike other reviewers here, I wasn’t going in to chat mountain biking or buy a completely new bike.
On the plus side, they had what I needed and have a pretty complete stock of bikes, parts, and accessories for such a tightly-​packed shop, but next time I need something from a bike shop nearby, I’m making the trek to Danny’s.

Sierra Cycles is great local shop where you can get really personalized service. The owner, Francisco is almost always there and you can tell how much he loves riding. I’m primarily a mountain biker and have been a customer here for about 3 – 4 years. They have always had fair prices, great quality work and quick turnaround time. If they don’t carry a part, such as frame pivot bearings for a brand they don’t sell, they are happy to work with parts you supply. They can also steam-​clean your bike which will make it look brand new again! They focus on what you need to ride, and take time to explain how things work or break down over time. Great shop.

Purchased a great Giant bicycle here last weekend and was very satisfied. Friendly, knowledgable staff that gave me the best price of all the bike shops I checked out. Good selection of bikes and accessories all at reasonable prices. Highly recommended. Will go here first when I buy my next bike.

Called them and asked for a quote to get my new fork and headset installed on my bike. They quoted me $ 75. This job should take about 20 mins. I called them back and asked them to price match with Danny’s bikes at $ 40, and he laughed and said «good luck». Started spewing all sorts of crap. Very unbusiness-​like.