Star Tires Plus Wheels

My girlfriend brought her car in for a simple tire rotation. These lug nuts put the wrong lug nuts back on our car. The week prior to this we had just gotten the brakes done and bled the lines and the tires were safe and secure.

While I cannot prove under the line of the law they messed up I know they messed up. And here is how.
This picture shows the lug nuts. The right one are the lugs that were put on her car. The left is the lug nuts that should be on the car. Right after she left the shop her car was making weird noises. She brought the car back and they told her «Front ball joins/​worn» «Inner/​outer tie rods» here is the proof of that:

We brought it to silas deane auto and they immediately found the issue and told me the lug nuts they put on the car were too long to hold the wheel in place even though the lug nuts were tight. Essentially creating a gap between a tightened lug nut and the rotor causing the wheels to be loose and making the sounds we were hearing. Here is a picture of the work order specifically outlining what happened from silas deane auto.

I called up Star Tires Plus Wheels and the «boss» laughed at me. Said We should have brought it to him. Which we already had. See the picture above.
Level of service there is horrendous. A guy buying rims gets treated 10x better than a regular joe looking for new tires. And someone actually taking advantage of their «free» service for tire rotations may end up with the wrong lug nuts.

This is the BEST place to buy tires. I shopped online, Town Fair, Tire Rack, and Discount Tire Direct. No One, I repeat No One can beat Star Tires Plus Wheels! When I arrived, I was greeted promptly. Andy asked what I needed. I told him I need his best price period. Not only did he give me the best price. He said bring it in right now and we’ll take care of it. Tires where mounted, balanced, and installed in under an hour. All four. The service is first class, highly recommended. This is my second tire purchase and I will not go anywhere else. THANK YOU!

This place is great! I went to go get a leaky tire checked. They are super affordable and actually didn’t even charge me! When I had initially called in, they said it would be a $ 15 «checking» fee (vs. $ 100 at the dealership). When I got there, they just took out the nail and didn’t let me pay! They said if I were to have any issues in the future, I should just bring it back.
It looked like they had a wide variety of rims to choose from when I had gone in. The staff were very courteous and highly knowledgeable about what they do. Highly recommended!

I bought tires here for my car, 2years ago. Their price was better than everyone else plus service was great.
However, this review is for the other day. I woke up to a flat tire and mis placed my wheel lock key, so i had no choice but to call roadside assistance and have it towed. Since i live in the area and did business here before i had it towed here.
They brought it right in, had it fixed and drove it back to the front for me. ALL SET, didn’t even charge for it.
Top notch customer service.
Deff check them out