Midas

Had a terrible experience and felt ripped off. They charged me $ 330 to replace 4 spark plugs and maintained it was an «automatic» billing code” they could not control or modify once they hit mu credit card. No approval of this high a charge on my end as I would have said no and taken it elsewhere or done it myself. I believe this is a MIdas company culture problem. The head office has exploitative practices and the front line staff have to suck it up and apologize to the customer when they inevitably complain of the high bill and lack of approval. Will never do business with Midas again. You only rip me off once !

Went for an oil change, which wound up taking nearly two hours. Apparently, they ran out of oil, and had to go down the street to buy some. Then, I was told my recently newly purchased belt was cracked and needed to be replaced. When I said no thanks I was given an attitude. When I asked the manager if her employees were digging for oil, she offered to give me a discount. That worked out to be a dollar. About about an hour, they returned from an AutoZone literally across the street with five quarts of oil for my car.

I don’t normally write Unilocal reviews. I work in the restaurant business and I am strongly opposed to a negative review’s power to essentially hold a business hostage. Many people need to use this website in a more proactive and positive manner. However, when a place straight up treats you unfairly, then I think people have a right to know that information so it can better inform their decision. I took my father’s ’97 Audi in to have the breaks looked at. I am currently borrowing his car since mine is in the shop. The auto shop was very busy due to emissions testing, but this didn’t bother me, it’s very understandable. The woman at the front desk was pleasant enough, and the proprietor and I had an easy and friendly discussion about his opinion on the vehicle, the estimate (which was over 1000 $) and the inherent issues facing AWD vehicles. I explained to him several times that this was my father’s car and the decision of how to proceed was his alone. He said «Of course, no problem». After speaking with my father, I informed the owner that he wished to take it to a different shop. As soon as he heard this, he lost all interest in me and my situation and sat in his office on the phone, not saying another word to me. I asked the attendant to have my car taken down from the lift so I could leave. While the mechanics were aware that they would not be doing any work on my vehicle, they let it sit on the lift for 30 minutes, working on other projects without much urgency, with no concern for getting me on my way. At this point the emissions business had slowed down significantly, and yet I still had to find the attendant and ask again to have my car taken down. She asked the mechanics a third time, who finally complied. I was stuck at Midas for nearly 3 hours for what amounted to a 30 dollar break inspection. Oh, and my father was able to have it fixed for 500 $.

Awesome service! Knowing little about cars, I always feel apprehensive that I’ll get ripped off with car services I don’t need. I went in for a simple oil change and tire rotation and it turned out that my back two tires needed immediate replacement. There were several other issues as well. However they did say there were things I could hold off for a while. The staff was friendly, especially the woman at the front desk. I was impressed that they checked so many things even though I just came in for an oil change. Even though I was in there for 3 hours and spent a bit more than I planned (although it was a very fair price considering all that theydid) I drove away confident and happy that my car was ready for the road again.

Just came from there. I am very pleased with the experience. They invited me right in and they were able to fix my very old car. I expected a much higher repair bill than I got.
The woman who ran the office was friendly and straightforward.

I used to use this Midas location all the time when I lived in West Hartford, and still go back there when needed because I loved the service so much. I have a new car so thankfully it doesn’t need much work and don’t go in very often, but if I needed work I would still go to this location.
They always were great and fast with the service and everyone was extremely friendly. The manager there Louis was especially nice, and anything I needed he took care of for me right away. I never had to worry about a thing.
The other nice feature of this place that you don’t see often is the entire wall connecting the shop to the waiting area is a huge glass wall. Since there are only about 5 or 6 lifts you can always see your car from where you are sitting. I love this because you never have to worry about something going wrong, or feeling like you were cheated because you can see the work done every step of the way.