Steven Toyota Scion

I have been bringing my Toyota’s here for service for a few years now. I have never had a problem. The work requested was performed, and the car was ready when it was promised. I will continue to take my Toyota’s here for service.

Go anywhere else to have your car serviced! I visited a few times for annual maintenance and the service was average, nobody ever went out of their way to provide great service but it wasn’t bad enough to make me stop going. When I needed work above an oil change done is when the service went from average to inexcusable. i wasn’t given the parts I asked for, instead received a less expensive version (but still charged for my requested parts). I was blatantly lied to by a service rep about additional services and when I confronted Steven Toyota about it I was met with resistance and the most condescending response imaginable.
I provided the name of my advisor and exactly what i was told and the response i got was «Are you sure you’re not just confused?» «He’s worked here a very long time and is very knowledgeable, he wouldn’t say that». They completely disregarded my complaints as unimportant and basically insinuated that I was either confused or lying, no apology. I then referenced the detailed notes I had from that service appointment from my rep and only then did they back down and try to appease the situation, but still never placed any responsibility on the employee at fault or issued an apology.
I appreciate a company that values and defends employees, unfortunately as a previous reviewer mentioned, Steven Toyota is doing this to the extent that they are providing dishonest service and driving away customers.
The bottom line here is if you want quality work and to be treated like an adult, go somewhere else.

Family owned business so if there’s an issue with one person they will all side together and basically call you a liar, the when corrected no apology. Purchased a brand new Prius and had major issues w the satellite radio. Always mentioned when bringing the car in for maintenance and always told the radio was fine. Last free oil change I demanded my car have the radio fixed. Finally they confirmed an issue. Took it in for the maintenance in dec. it’s April my cars been back n forth and toyota has racked up 200 plus miles on my car. Not me or the traveling to toyota the service ppl. They blame the poor satellite reception on the area I live?! My 2009 ford serious has never had issue one neither have my neighbors. Do online research many toyotas have this issue and all don’t get the help they need. Payed extra for my sound system RIP OFF. This place will make it sound like they will do whatever it takes. Well as soon as they hang up the phone that’s out the window. Matt is suppose to be in charge and most everytime you call he’s out on a vacation or in a meeting and you never get called back. Wish I would have found a used Prius from independent owner. Will never buy a toyota again and never will go to Steven Toyota again.**** ******left this review while my car was still at the dealership and they were to deliver monday. Monday at noon called wondering what time the car would be arriving. Was told because of my review they would not deliver the car. So terrible customer service, car still is not fixed and after more then a week at the service center again no resolution (going to crutch field) and then Steven Toyota is against freedom of speech! What a bully, I expressed my opinion and it was used against me. Ryan said he didn’t appreciate what was said about Matt. So unless you have a positve opinion Ryan believes you shouldn’t express it unless you want repercussions. Called Toyota Ryan stated how we never discussed dropping my car off back to me that he told me it was to far of a drive. It’s sad I did nothing wrong but bring it to their attentions hat I had a broken satellite radio. I bought new so everything would be under warranty, that was a slap to the face.

We bought a 2009 Camry Hybrid from them and used them for all service while the car was under warranty, and were quite satisfied (well, except for the constant pressure to add something to the service.) The service advisor suggested we consider synthetic oil which was more expensive, but lasted up to 10,000 miles and as good for the engine, so we did that for several years.
However, at 105,000 miles, we noticed the invoice was for synthetic oil, but the charge was for conventional oil. THe cashier said it was a billing error and, since it was their error, no extra charge.
Then at 115,000 miles, the same thing happened! This time, the cashier said she didn’t know why the invoice said that, but if it said synthetic, then it was.
I became suspicious.
When I got the online evaluation form, I indicated dissatisfaction and wrote in some detail the problem — in short, that I was concerned that I was getting conventional oil and driving it twice the recommended distance between changes.
The next day, «customer service» at Steven Toyota called, and asked if I could explain why I was dissatisfied. She admitted had not even read the explanation that I’d given, so I asked her to, do the research to answer my question, and call me back.
The next day she DID call me back, said the service advisor had old the tech that «synthetic oil was not recommended for the 2009 hybrid and to put in regular oil», and that if I came in, they would put in synthetic oil free.
I THEN asked her why the service advisor had recommended it in fhe first place, years ago, and could she tell me how long I’d been driving my car more than double the interval between changes. She could not.
TOTAL FRAUD/​INCOMPETENCE! I now have no idea how long I have been putting my engine at risk because of their service!
AVOID THIS SERVICE DEPARTMENT IF YOU VALUE YOUR TOYOTA!

Only visit because I’m not from this area. They were very quick even though it seemed busy. The heated service bay with the auto doors was also very cool.

Steven Toyota has provided me great service for many years. It is the only place I will consider buying a vehicle. They service my vehicles perfect everytime. I love how fast they are! I look forward to purchasing my vehicles there every time!

We went to Steven Toyota for a check-​up and an oil change. The place I had previously taken the car to for an oil change had screwed the cap on too tight, so the service was delayed until they could make sure it was ok to try and remove it. After they were done with that, they gave us a free half-​day rental so they could take care of the check-​up without us having to wait. We ended up test driving a car and walking around the lot looking at the vehicles. Everyone we encountered was very nice, and I’m definitely coming back here for all future oil changes and car maintenance.