Bob Wade Autoworld

Just bought a 2015 Forester from Dale Smith at Bob Wade. Dale is fun to work with… low pressure… heck, no pressure even fits. He found the specific vehicle I wanted with the exact colors and accessories we asked for and had it brought in for purchase. He delivered as promised and the car is wonderful. Of course we went and put 100 miles of joy ride on it immediately! I love it.
There are also cool perks I should mention. Free inspections for the family for life, now we are Subaru owners… that includes my hubby’s Toyota and my kids too.
Great experience, no high pressure tactics, great service.

I brought my 2013 Lincoln MKT here for an oil change and a warranty repair. They had to order a liftgate motor, so they changed the oil and we scheduled to install the part a week later. I was not given an invoice at this time. Half way home I hear a dragging sound from underneath. They had not reinstalled the metal aero pan and it was dragging the road. I was not too happy having to lay on the ground and tighten the two loose fasteners.
I go back the next week to have the warranty part installed and received the invoice for the oil change. It indicated 5w20 was used, even though the manual and oil fill cap clearly state 5w30 is required. I was told «we put 5w20 in everything». After a couple minutes of research, they drained the oil and put in the proper 5w30 weight. I wonder how many other Ford and Lincoln vehicles they have put the wrong oil in?
Final straw was I was putting something in the back and noticed the trim panel was not properly reinstalled from replacing the liftgate motor.

Edit to my former, 1 star review. I previously wrote about a poor experience I had at Bob Wade Auto due to lack of communication on the part of both parties. However, I was recently informed of some staffing changes, and just last week I was contacted by their internet manager. We talked today and agreed there was some misunderstandings, but he has offered to set the record straight. I’m pleased to be back as a Bob Wade Auto customer!

Service Department:
My parents’ Subaru up and died at a light in Harrisonburg a little after 4pm, and after pushing it out of the way and waiting for a tow-​truck, they had it taken here to be fixed. The service department had it diagnosed almost instantly as a bad alternator, and had the alternator replaced in less than 30 minutes. They could easily have waited until the next day to do the repair, but by diagnosing and repairing the problem so quickly (and at the end of the workday no less), they saved the cost of a hotel room and two meals in restaurants. That is service, now if only some of the dealerships closer to DC could learn how to operate this way…