I went in to switch over from another carrier to sprint and get a new phone. After an hour of getting everything set up and about to check out, the associate took my iPhone that I was trading in to get the final ok from the manager. He came back and said because the phone has a small scratch and the charger port is black it’s considered damaged and there would be no trade in value. The phone is in mint condition by the way. I immediately cancelled the transaction and went to the store in the mall. It took all of about 25 minutes and I got more trade in on my phone and way better service. Completely unsatisfied with this place. Just take the extra 1 minute and go to the mall.