Scrumptious Suppers

Scrumptious Suppers catered our wedding in October 2014. As a vegetarian bride with a vegetarian groom, our options in Harrisonburg were somewhat limited– especially since our venue had a list of «preferred» places to stick to, Scrumptious Suppers being on it. We did a tasting with Scrumptious Suppers and although pricey ($ 30/​person) we felt it was the best option for our wedding and signed a contract, with the understanding that a few details were still up in the air — final head count, whether we wanted appetizers, etc. Good enough, decision made, high five.
Fast forward 6 months. I tried to touch base with our contact at SS, but was unable to get anyone on the phone. Eventually determined that our initial contact there no longer worked there. My emails seemed to be answered by a different person each time I sent one– but ok, they were responding. There were a bunch of emails back and forth about cake plating, since the price I was initially quoted was much higher on the invoice, but they ended up giving us the price we were first given. So ok. Things are good to go.
Then to the wedding. The food was good, what we’d ordered. It’s not the sort of $ 75-​a-​plate extraordinary fare that gets compliments, but it was perfectly fine. After dinner it was time to cut the cake and I asked the caterer if they had a knife to cut the cake. I got a blank look. «Don’t you have something engraved to do that with?» Well. no. We’re not really those kind of people. My resourceful groom dashed to the buffet and grabbed a butter knife and we did our ceremonial cutting with that. And rocked it. Coolness. After the first dance, I glanced at the cake table– cakes remained whole. So I went to Shelley and said, «Hi, I know you guys are trying to get out of here, are you going to cut and plate the cake for us?» and she said, «Did you pay for that?»… Ok. I’m not a Bridezilla. But seriously? My blood pressure went up a bit. So I gritted my teeth, smiled, said «Yes. We did.» and walked awya. So she/​the caterers cut and plated about half of the cakes and pies we had, they were eaten, and in the end we ended up with about 3 pies and 2 whole cakes untouched, still in the box, and a lot of guests who later said, «Oh… there was cake? I didn’t get any cake.»
So all in all– I mean, it’s not like we had a ton of choice about where to go. And we live in DC so really we aren’t used to great service anyway. But we paid a LOT of money (including some charges we didn’t super agree with– like an extra charge for ice, for garbage disposal, and something like $ 300 for cheese appetizers that came on a tiny plate and were gone in 5 minutes). The food was fine. None of our guests were the wiser. But for a place that’s going to do weddings– the customer service just wasn’t there. Here’s an email that our initial contact sent us after we’d done our tasting:
Hello Holly,
It was really nice meeting you, Dan and your folks yesterday. I would love to earn your business. I know you want to keep your wedding simple. There must be order and great timeline planning and someone you can trust to carry out your plan while you are getting married and having fun with your family and friends. We do have this experience. I know that The Barn refers their brides and grooms to us and Hanks Barbecue. I love their food. However they are more of a set up and stay out of the way cater. We get involved. And in many ways offer services that would normally cost, but we do it for «free» because we want to ensure your wedding is perfect. Every bride deserves to have peace of mind on this very important day.
I have proposed a menu for you staying in your budget. I added a cocktail hour, that is something we didn’t discuss yesterday. Let me know if you want to book!
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And that’s… not really what we ended up with.

Best Caterer in the valley!