Kroger

I live in Harrison Township and have shopped at this Kroger since 1990. It was always my favorite grocery store until this year. Once the Kroger corporation decided to close the store at Metro Parkway and Groesbeck, the Harrison Township store has become a nightmare to shop in. The employees can be very cranky, the store is extremely crowded with no parking spaces and the shelves are difficult to keep stocked. Many of the people who used to shop at the store on Groesbeck now shop at the Harrison Township store which is just not big enough to handle so many customers. I don’t know what Kroger was thinking when they closed stores. I now avoid this store as much as possible.

Store is dirty, constantly out of food, and staff works hard to avoid you. They have short term memory loss and can’t remember if they have ever seen your ID for alcohol even though they have seen me 10+ times. Being the only grocer in the area which allows them to continue to be substandard. They had a bird in the store for six months they couldn’t catch somehow, that’s the level of incompetence.

I go into the store and get a few things Decent customer service i get 3 pops and i get home and open sprite and there’s 2 bottles open!!! One looked like someone took a knife and cut it open and the other one was open. I call a manger he goes i will handle it i will call you back [never did] we went in the store waited 5 minutes. Ladie was on the phone with her friend!!! she gave us a free new one.

A teensy bit on the small side. Deli is OK, selections of most items are pretty good. Small organic section which is nice. Water gallon refill machine is really nice since this is somewhat close to home for me.
I had to come back and add another star for their deli self deserve bar by the sushi section. I’ve used it a few times now and I gotta admit, I love it. The little veggie grape leaves are plain, but yummy. The bulk feta is worth the trip all by itself, the pickled garlic cloves wind up in my homemade salad dressings routinely now.
You aren’t going to find precious off the beaten path goodies here, for instance — no bakers sugar, they hadn’t even heard of such a thing.
Mostly clean store. Itzallright enough.

I’ve lived near this kroger most of my life. I will drive pretty far too avoid going there. The employees are very unhelpful (deli) and mostly unfriendly (cashiers). The scs kroger on harper is so much better.

Eh, well it’s close to home, and it has good prices. Also, the food items are fresher than Value Center Market.
I never really have trouble finding what I want. It’s a simple layout, really. Once you learn the layout, you have a good idea of where you can find everything. Just remember, the ice cream is on the far wall of the store, not with the other frozen items.
I can’t say much about the customer service. I always use the u-​scan computerized machines, and when I needed assistance (like buying liquor and whatnot), the quality of service is a mixed bag. You’ll either have a halfway decent person help you out and even make small talk, or you’ll have someone who couldn’t care less. I always get the feeling that if I needed real assistance, I would get a nasty attitude. With Kroger, I think it depends on the location. In this one, a lot of the staff has a vibe that they are unhappy for some reason, which I typically don’t care about as long as I don’t have to deal with them. Usually, I do not, thankfully. Perhaps it has to do with them being in a union, or they are just that way. Who knows.
As long as you can just go through the u-​scan, I will keep shopping at this store.

I’m not really impressed with this Kroger location to be honest. The produce looks phenomenal but other than that I never seem to be able to find what I’m shopping for. My MAIN complaint is the customer service. I’ve been here 3 – 4 times since I moved to the area a few weeks ago and everyone who works there has been so rude, mean, and generally act really unhappy. I go into the store in a great mood and have left every time feeling like crap because of the terrible customer service. I’d rather drive a few more miles to go somewhere else for my groceries.

remodeled and awesome deli counter, meat and seafood counter and now they have the sushi. Staff is always helpful and friendly. Great prices and good produce. I usually go through self checkout because they have 4 lanes and its super quick.

This review is for the little sushi stand in the produce area of the store. I stopped in on my lunch break to get items for my house and wanted something to eat for when I got back to the office.
I don’t do fast «food» like McDonald’s and the like. So on a whim I grabbed a container of California rolls from the sushi stand. The guy making them nodded & smiled warmly as a thank you. He was very nice.
I have not tasted ingredients that fresh in a long time!!! It was seriously noticeable to the point I am now writing a review. «Noticeably fresh» is exactly how to describe the sushi stand offerings. I now have a new lunch option and that’s awesome because there are not really any places selling fresh food already prepared in this area.

I get in here a couple times a year. Always nice and organized and clean.
Today I noticed the parking lot. As was mentioned, there are a ton of handicapper parking spaces. The lot is tastefully landscaped. During my time in the lot this morning, I heard the melodious tunes of a hymn playing from across the way at Knox Presbyterian Church.
Located in the Mariner’s Pointe shopping center.
A very pleasant experience, indeed!

The guy behind the fish counter is hot!

This is where I do most of my shopping, and I’m glad that it’s not far from my house. The selection is good enough to cover just about everything I could possibly want for day-​to-​day things, as well as things like parties and barbeques.
As Lynz mentioned, the sushi is FANTASTIC. Seriously, this is restaurant quality, and I always make a point of getting some when I go there.
I consider the deli counter to be above average in terms of selection and prepared foods. As with the rest of the store, there shouldn’t be any problem finding what you need there.
I’ve never had a problem with the bakery, having ordered birthday cakes for my kids a total of about 10 times.
Personally, I’ve found the cashiers and other employees to be excellent and very friendly. There WERE two crabby ones I can think of who worked there a while ago, but I haven’t seen them recently. See how easily one bad apple (or two) can spoil the bunch if you don’t give a place a second chance?

Wow, I completely disagree with all the negative reviews (except the one mentioning the tent and 9 billion handicapped spots, 90%+ of which are always empty! lol, totally agreed on both accounts). Anyway, I’ve lived in HTP for almost 20 years and have had nothing but positive experiences at this store. It’s my location of choice, and I always find the employees friendly, helpful and willing to go out of their way to serve you.
Walking through the store doing my shopping, they always greet me with a smile. I see the same people over and over working there (especially the cashiers and some of the stock people), and have always found this to be the case. On the occasions that I’ve needed help, I’ve usually gotten it with the employee walking me to the location of the item – which, to me, is «above and beyond» service that’s hard to come by.
They do have a good selection of items, and even though it was annoying after this summer’s remodel to find products, the store looks much better inside (and they’ve added stuff, like the self-​service soup and olive bar). Although some things are overpriced, they ALWAYS have sales on a variety of items, so if your item isn’t on sale one week, it probably will be the next. Yeah it’s annoying having to play around like that, but you can save lots of money that way compared to other stores (eg. Meijer).
The only thing I’d really like to see more of is more refrigerated and frozen organic and vegetarian food; I think they eliminated a lot of products in this department during the remodel. Being a veg who eats healthy, this is a big loss. I think they could probably take a couple of sections out of the new quarter-​mile bread aisle to fit in a few more Gardein products. ;)
Overall, good stuff. Try it out for yourself and see what you think.

I hate you Kroger.
Who puts a tent in the middle of the parking lot so I have to walk even further than I already did past 90 handicapped spots.
The new refresh is better but the lines are always long, no help and while the store looks better, now I have to figure out where in the hell all the stuff was.

Wow. Why do most of the people that work there have to be so rude. Jobs are hard to come by in Michigan. They could be a little happier to have one.
This store is by far the closest to my home. However, I try to avoid it! Wish we could get a Trader Joe’s or something!

Good shopping spot.

I used to love this place about 8 years ago. Around 5 years ago I stopped shopping here, even though it is closer to me than other grocery stores. I will list the reasons:
1. They are always out of at least 2 things that are on my list. Empty shelves. And not just when these things are on sale.
2. Employees are rude. There is one cashier that seriously looks like she is about to die of mean-​ness. She never smiles, never makes small talk. Is unattractive and does not greet you nor wish you a good day. She has worked there the whole 8 years I have lived near by.
3. Customer service counter is also bad. One time I bought the fresh mozzarella from the cheese case. I got home to find that it was expired A YEAR AGO! When my husband took it back they gave him a hard time about trading it in for two smaller chunks since they were out of the pound size. They actually wanted him to pay the difference! He caused a bit of a scene and they finally let him go.
4. Produce is expensive and goes bad quickly.
The only reason I chose to write this review now, after all this time is because I stopped into there today to grab one thing. I needed seasoned bread for the Thanksgiving turkey stuffing. Not the croutons, but the loaf that you cut yourself into cubes but is seasoned for the turkey. I asked this one ‘lady’ whom was putting discount stickers on some of the bread items. She huffed, pointed to some shelf across the aisle. I said «I don’t see it» she huffed again, walked over and pointed «THERE»…and then walked away to behind the bakery counter. This loaf of bread she pointed to was some kind of onion cheese bread, not at all what I usually buy. This poor excuse for ‘customer service’ is exactly why I will drive an extra 5 miles to go to Meijer. Eff this place. For real.

Update: I am giving it one more star. The manager of the bakery called the next day and apologized for the screw ups. She even offered a free cake. I thought that was pretty cool — even though it was a day late.
Don’t order a cake from the bakery. They won’t listen to what you ask for. It was my mom’s 69^th birthday and I called a few days before. I asked for red and blue — my mom’s favorite colors. The cake is instead decorated in pastel pink, blue and yellow. It was perfect for a baby shower — not for my mom’s birthday. I also asked for buttercream icing and they iced it in whipped cream. I’m sorry but whipped cream goes on pie not cake. So I paid $ 12 for a cake my family will barely eat. Next time I’ll buy a box and make it myself.