Lowe’s

We bought a gazebo at the Lowe’s in Windsor, Ontario and we live in Harper Woods Michigan. After putting the gazebo up we knew we hated it. It was cheaply made, already rusty right out of the box and it looked awful. We called the Harper Woods Lowe’s to see if we could return it there instead of crossing the border again. The customer service lady was very friendly and told us it was no problem to return it there. We returned the shoddy gazebo, got store credit and bought an awesome pergola instead. Dave in the Seasonal dept. was very helpful and they helped us load up the 300 lb pergola! I like this Lowe’s. Everyone is very helpful.

Wife and I ordered new entry and storm doors in August, 2014. The installer came out to measure. Doors installed ¹⁰⁄₁₄. The only problem was that he installed the wrong front door. We had to leave it up because he already removed all of the previous door, frame, everything. They said it was the manufacturer’s fault and that the door would be ready in November. Wasn’t ready in November. Said it would be December. Wasn’t in December. Finally, they called and said that the manufacturer didn’t have the door anymore and that we should come in and order new doors. They fired the previous installer and sent a new installer to measure. The new installer (Chesterfield Construction) said that the previous doors were too big and were completely wrong. So, we had to go order SIX NEW DOORS! Fast-​forward to March: all six doors came in. Two of the doors were incorrect. Needless to say, I was livid at this point. I called the Corporate Customer Service number and a very nice lady took down my complaints. The next day, Kevin, the manager at Lowe’s, called to say that we would be refunded the complete purchase price, plus labor, for our troubles.
The reason I gave this Lowe’s four stars is that most of the problems we encountered were in the supply chain. They fired the contractor who initially installed too big of doors in our house. Plus, they were very gracious and refunded us our money. Juanita, the Assistant Manager, was extremely nice and supportive throughout the process. I realize that they are just doors, but they are doors to our house.

Better than the Home Depot on the other side of the mall; Your vehicle will probably not be stolen in this lot.

Went here on 3÷17÷12 and met the had the best service I have ever had at a Lowes or anywhere else! The man who helped me was named George C and he saved me money and showed me how to fix the problem I was having! I will definitely go back here!