Whataburger

Ordered at 6:21. Got my food at 6:40. Ordered the A1 Thick and Hearty burger, fries, and a drink. Wouldn’t have came to Unilocal to complain until I got my food and my burger didn’t even taste fresh. Counted 9 employees when I was refilling my drink. Order #192 228 on May 28

Utilized the drive through on a Friday evening to get Whatacatch® fish sandwiches. We ordered 2 of the sandwiches and an order of onion rings. It was bad enough that it took 30 minutes in the line to the service window, but that is par for this location. However, this time the food was NOT edible. The fish was brown (like chocolate) and not golden and tasted like it had been fried in old, rancid oil. You could actually feel the grit from the old, burnt crumbs that had been absorbed by the fish batter as it cooked. After two bites, I threw my sandwich away. Unfortunately, the onion rings appeared to have been cooked in the same fryer (They were brown also.) and had the same burnt, gritty off-​taste. We ended up throwing everything away. I would recommend that anyone wanting food from Whataburger in this area visit the Killeen or Copperas Cove locations.

Worst Whataburger I’ve ever been to! Horribly slow service, mediocre if not downright awful food, just not worth it.

This is in response to DA, I was in the restaurant the night he was in there. First off he came into the store with his child and his dog. He proceeded to ask for the manager. When the manager came out and asked what he needed. He said his food was wrong and immediately got angry about how they couldn’t get a simple order right. The manager offered to refund the money. He picked up his bag of food and threw it at the manager. At that point the manager said he needed to leave the premises and would not be refunding the money. He then started yelling about how they were stealing. He called her a fat As* N****r. All mind you in front of his young child. Who he was also dragging around by his arm. He again was asked to leave the store. And he called the police. Walking in and out of the store. He then told the police they stole his money and was told he wasn’t a priority. He was extremely hostile. As a customer I was VERY concerned for the safety of the other customers and employees. Not to mention his poor child. I stayed in the store til the cops arrived to give a statement incase he ever came back. Once the police arrived he left. In my opinion this man was dangerous. This manager handled this situation with class and bravo to her.

Worst customer service EVER! Went through the drive through to grab a quick lunch for me and my son since we were running behind. Ordered our food went to the window and paid. She gave me our food and then turned around. I had to ask her for our drinks and she looked confused. Got the drinks and drove around the corner in the parking lot to get my son his food. I looked in the bag and the order was totally messed up. Not wanting to deal with it I parked and my son and I went inside to get a refund. I set the bag and drinks on the counter and asked to speak to the manager. Out waddles the most obese black lady I have ever seen. Kristy (or Krisy) asked me what I wanted. I told her they messed up my order and I wanted a refund. She immediately got an attitude and said she didn’t have to take that from me and that I was being rude. I told her she hasn’t seen rude yet. She snatched the bag off of the counter and threw it in the back and then just stood there. I told her I didn’t have all day and she needed to hurry up. She said fine then I’m not going to do the refund at all. I asked her «So you are going to steal my money?» and she said I needed to leave. I ended up having to call the police to get my money back and apparently I am not allowed back on the premises for a year. Basically they stole from me and I’m the one who is not allowed to go there. Once again this woman stole money but had no repercussions whatsoever.

Service at this location is horrible. My order was wrong and not warm. Waited forever to get the order. The whole restaurant was getting incorrect orders the entire time I was there. People were even coming in from the drive through with incorrect orders.

Drive past, don’t stop… My family and I have gotten sick twice now. What’s shown in commercials greatly differs from products you’ll get, especially at this location. 1 star since shakes are usally okay, although this depends solely on who’s working and time of day.

Worst in the area.
Horrible service. Must micro-​manage to get order complete.
of the 4-​visits, none were enjoyable. It is always some moderate problem or inconvenience.
Employees don’t know menu, neglect dine-​in patrons, and don;t bring you the food.

Reliably excellent, hot, fresh food ²⁴⁄₇ in Harker Heights with exceptional customer service = AWESOME!
My tots LOVE their grilled cheese kid’s meal, so this location is a family favorite on days we’re too busy to cook. I’ve never had a negative experience here. Kudos!

This is Whataburger home of the Whataburger. Good burgers, great fries, good service, and always a smile.

The staff was extremely slow and rude to me. They took forever to prepare my food and forgot to give me my coffee cup till I asked for it. When I went to get coffee the coffe was empty and the guy at the front counter said I’d just have to wait.

Let me start off by saying, I absolutely love their food. Ive been coming for years and really like it. I was shocked when I came here recently though, one of the employees (Bailey) was rude, cranky and clearly in a mood… I understand having a rough day, but as a service professional, you should never take it out on customers. She didn’t greet, yanked my card out of my hand, and pretty much shoved the food at me. I even told her to have a good day and she just ignored me :/​nonetheless I hope her day got better and hope it was just a onetime thing.

Great food, friendly service, long wait. As far as food is concerned, it really is ‘as good as it gets.’ The burgers, fries, shakes and grilled cheese sandwiches are the best in town and I wouldn’t consider going anywhere else for these things unless I found out that a place put magic powder in the food that adds 6in to your height and makes you lose weight. The food is amazing! It doesn’t get 5 stars from me, however, because the wait is so long no matter what time I go.

Always mouthwateringly good! If they ever mess up the order, which is rare even though my family’s order is big and specific, they gladly replace whatever meal was not just right whenever you want. Always fresh, hot, and fries with spicy ketchup is the best. I don’t care for any of their grilled chicken items but the kids sometimes like their fried chicken tenders and they’re starting to offer some healthier options for kids.

My husband and I are a fan of this place! The food is made to order so you know your getting a hot meal. The downside about made to order is we had to wait over 10 minutes for it. We love the all the favorites! I had the honey BBQ chicken strip sandwich and my husband had the patty melt. Both were delicious! The staff was very friendly. We will definitely be back!

Extremely friendly and hot, fresh food. Gotta love this place. Just wish that they still had that bold ketchup. It was gooood!