Impact Kawasaki

I took my ATV to Impact after a horrible experience at c.t.p.s. in gerogetown. Wow, am I glad I did. The customer service was top notch! Not only that, but they did all the work I asked for over 50% less than ctps quoted. All the staff are extremely friendly and it is obvious that they love what they do. They answered all my questions and seemed glad to do it. I believe the key to a successful business model rests in the way a business treats its customers. Impact Kawasaki nailed it!

The guys at Impact Kawasaki are top notch. They beat everyone elses prices in town when I had them install new tires on my bike. Had a new pulley and a Cobra light bar installed on my bike and they did a great job at a fair price. Thanks Impact Kawasaki.

Beware Impact Kawasaki! They installed a Cobra Lightbar on my ’08 Nomad, and within a week I was rewiring it due to too large splices they put in the wires. I started blowing fuses on the way to New Orleans, and once I got there I found the prob. Went to a local auto parts store in NOLA, bought a smaller size splice, and back together it went — 3 years later still holding good.
The second strike is their outragious price to mount & balance tires. If you purchase the tires from them, and at their prices… the fee per tire to mount, balance, and install is about $ 48 /​tire. Still a little high, but easier to deal with. I bought my tires at a great price, lower than the dealer, and got a set of Metzler M880’s. When I brought the bike to the dealer, I found that they charged $ 88 per tire to mount, balance and install the tire! That’s crazy!!! I sucked it up and paid, but next time I will take my bike to Kay’s’ Motorcycled Mania. They work on Metrics and Harley’s, and they do great work. Shame on Impact Kawasaki!!!

The guys are pretty cool & knowledgable the mechanics are really helpful and will give u ways to save on repairs & such, but it is in Killeen so the prices are rather steep compared to areas outside of the area, the repair times are reasonable like any other place if there backed up it might take awhile other than that good service