Fort Hood HARLEY-DAVIDSON

These guys are amazingly friendly. I had to get my bike serviced next door at the kawasaki dealer, bike was dead and i had to rent a trailer. The dealership i was going to had closed already and I saw some of the employees of the Harley shop next door still so I stopped and asked where their cameras where to keep my bike somewhat safe overnight. They instead allowed me to park my bike in their shop and pulled it out for me in the morning. Awesome customer service and they new I wasn’t even going to their shop.

Harley has never been lackluster when it comes to their style of motorcycles or the quality. I’ve grown up around Harley’s & it seems to grown on you. There are similar competitors who still try to keep the old style look but they come out skimpy looking. Lacking & empty. Aside from that, I would never buy a bike from a shop who tells me a specific bike cannot handle freeway speeds. Yes if you’re a sand crab who never leaves the city or never hops on the freeway, it may be convenient as far as prices go but if you’re me, those bikes will never be suffice for me. If you want some hell on wheels, I’d go for the more powerful bikes. I’m a short gal & bike shopping has been crappy. I don’t get much options anywhere & I refuse to ride anything with more than 4 wheels unless it’s an actual truck or a full sized car. So if it’s a tri or more, don’t count me in. Harley does have some of the more bulky bikes which would look ridiculous on me but would be very fitting for a 6 foot 10 foot 12 foot 300lb wrestler sized fella. I’ve got my eye on some bikes they don’t have on the showroom floor. It is a dealership so to speak, so I expected someone to pitch sales. I mean if you’ve been in the business, you know that standing around at creeper distance doesn’t help you keep a job. Their riding classes are free for military so I have seemed to convince my dear husband to ride with me. It’s only $ 195 same as KPS but anyway, some of you prefer something like the Ninja but again, do your research. Don’t just take it from me. Who knows what could happen. Life is full of surprises. I have yet to deal with the service department there but I really truly hope it is as fitting as the bikes they sell.

I made an appointment two days ago so that I could roll in, get a tire replaced, and roll out. I was told that it would take a couple of hours to get the tire replaced, and that I would get a phone call when it was done. First problem: I made the appointment for a reason, and that reason was so that it wouldn’t take a «couple of hours». Second problem: I rode the damn motorcycle to the shop! Where am I really going to go?
The service manager seemed to care nothing about anyone’s time, and seemed to thing that the customer is there to serve HIM.
I ended up yanking the ticket off of my bike and leaving. I found a different place that was willing to respect my time and take care of me in an hour or less, and seemed to appreciate my business.
If you want to be treated like a lowly customer, I would recommend Ft Hood Harley Davidson to you. If you want to be appreciated and respected, don’t go.

Great shop to spend big money at, or just hang out and enjoy great company and free coffee! Parts department matches online prices, and are very knowledgeable!

Bad customer service/​relations at this Ft. Hood, TX Harley Dealer! I arrived from Germany, went to their pancake breakfast to get aquainted and I could not have been treated more coldly. I asked how the breakfast procedures went, even said I was new to the area, and interested in Harley and a bike, and still, no different. I then asked about the store and bikes and a lady pointed at where to go in the store! What in the world! Then, I went back tonight, to try again, bought some shirts, asked about a military discount and was flatly and sternly told «No!» I asked why not as the Harley shirts have the Ft. Hood symbols on them and many Soldiers frequent this Harley, and I was ignored and not given an answer, but merely my bill was rung up without even a «thank you.» Wow… I have been to Harley Davidson dealers all over the world and by far, this is the worst customer service/​relationships I’ve seen. I am in the market for a bike, but I will not buy or frequent this Harley Dealer… buyers and merchandise buyers beware… nice selection of stuff, but extremely lacking in customer relationships! I am very disappointed!

Although we are still in the research and browsing process, Eddie at HD was a pleasure to deal with. No pressure and very informative. Being green in regards to bikes, Eddie explained everything and never acted like a typical car salesman.
Ask for him if you go there and he will work with you!

Heading off on a long trip to Laughlin in a week or so and needed my bike serviced. Was also getting an easy clutch on it. In addition i needed a back tire and a registration. Big bucks… right!!! I knew what was coming!
The reason i went to this store from (Austin) is their rates are $ 79/hr…Roundrock Harley is something like $ 110/hr…yikes! Plus i had heard good things about their wrenchs…
Anyway…dropped the bike in at 8.45am…and was out the door at 2pm… man i was bored! But they had a fish cook off, music, as much coffee as you wanted etc… so wasn’t too bad.
Anyway, long story short… the completed everything to my satisfaction… very good folks to work with in fact!
The extras… theres always extras! Not much extras to talk about here… but they did find bad bearings in the back wheel when they where changing my tire out. Oil residue on the brake disc, spokes etc… so it was obvious that i had a big problem with the bearings. So they changed them out for $ 70…(seeing as the wheel was off to get the tire on). So not bad and i would have been in big trouble if i had set out to Laughlin with bad bearings.
Lastly, they gave me a good deal on the back tire and gave me an hours labor off the entire job.
I’m sure they made money… but i also got alot done and they sent me off down the road confidently knowing that my bike was sorted for the long trip to Laughlin.
So i recommend these guys for talking care of your machine…