Cheddar’s Scratch Kitchen

Wonderful server, food taste great. Love coming here, jyst to eat their Ultimate Nachos. It has refried beans, cheddar and Jack cheese, homemade queso, sour cream, pico de gallo. Choice of chicken, beef or both. Cost $ 8.49

Haven’t been here for awhile, n had better service before. My friend and I came for lunch at 1200 noon and it wasn’t even that crowded yet, but our service was very slow. Our server came frequently before we ordered or food but later on she just disappeared!!! Anyways, it took forever to get our food out and our order wasn’t even complicated. My ribeye was okay, a little dry and my food was barely warm, I guess it was sitting on the counter for a few minutes. Caesar salad wasn’t fresh, the lettuce was kinda wilted, so I really didn’t eat it except for the croissant role. Broccoli cheese casserole was okay.
My friend ordered her half a rack of ribs with the fried shrimps and a side of corn. It tasted alright she stated. But what trip is out is that we only started eating for 5 minutes and our server came back and asked as if we wanted a to go box!!! LOL, really? You took forever to serve our food and now you want us to leave??? LOL. That was funny!!! We took our time eating, and our server was gone again for awhile and didn’t check on us…
Wish Cheddars have better servers. If you receive a great service, then you will give a great tip!!! Also. We didn’t see the manager walking around like the other restaurants and asking how’s your food taste like and if everything is okay.
I’m giving them 3 stars despite the food was okay and the server needs more training for customer service. Because I really do like their broccoli cheese casserole…

Bad Customer Service and Not Clean! I took my family here on Monday. We didn’t expect there would be any waiting but the lack of wait staff of the clock had tables larger than 3 persons waiting for 20 minutes. The host was untrained, meaning he didn’t know how to address customers professionally. He began by greeting 2 – 3 of the guests as «Buddy» when asking for a name for the wait list to include myself. Not professional customer service. Sir or Ma’am work better, especially since you’re in Texas and around Military population. The waiter was okay but clearly untrained as well. Each of the 26 wrapped silverware sets that he brought us was FILTHY DIRTY. I appeared that the closing staff from prior evening had rushed to finish and wrapped all the silverware dirty. The manger on duty was the line chef manager and it took 15 mins for him to come and look at the silverware meanwhile the food got cold. The server should have taken the time to go and find clean silverware. It was obvious there is little if any management on duty. A basic lack of attention to details and very little concern for making things right. The only reason this place would receive any stars above 1 is the price of the food. Don’t waste your money until they can get a corporate leader in there to fix the problems.

Was their and the place had very few customers and it still took 2 hours to get food. Spoke with manger he didn’t seem to care said he would return to table but never did.

The staff was extremely nice and helpful. Even though they were short staffed, service was wonderful!

Great place for a date, casual dining out, or just to get a quick meal for yourself.
HOSTS/​ESSES: They usually are present at the door to open for you. But most of the time you will always find one at the podium waiting to get your count and find you a seat. For the most part, their encounter is short so they are pretty decent with their customer service.
WAITERS/​RESSES: Every Time I go to this location the waiters are very nice and respectful. They are always willing to have a quick conversation whether it’s about food, current events, whatever. Have not had a bad experience.
FOOD/​DRINKS: Their spinach dip is great for an appetizer. I’ve had a few different entrees and they’ve all been good. Sometimes if something you ordered takes longer to cook than the rest, they’ll bring it out after the majority of your meal in order for your food to be hot when presented. I would definitely recommend asking the waiter for food and drinks recommendations. The Texas margarita is pretty good.

Love the décor! Food and service are always good. Perfect place for a date

I placed an order to go over the phone they stated it would take 15 – 20 min and when I arrived after 20 min the order was not ready. They were barely putting the order in as I arrived. I asked to speak to the manager she would not come out or discount the order. After waiting 30 min after paying (almost an hour now from placing the order) they finally give me my food. BAD SERVICE!

Nothing special. Standard comfort food fair. This place gets super busy at this location
, probably because it’s in a small city/​town and close to Killeen… guessing not too many options for most in the area to go to.
I ordered the chicken fried steak which is reasonably priced. You get what you pay for. As mentioned in previous posts… over battered crust surrounds a very thin piece of meat and wad greasy and over cooked. The sides were bland.
We did, however, enjoy the spinach dip and the onion rings. The customer service was good given how busy she was and the picky requests from my family.
Nothing special. I could cook better and I’m an average cook. Probably won’t be back.

Just a casual family restaurant. Nothing special but bad either. The price is very affordable tho. Staffs are nice and the atmosphere is very perky. I would like to go again.

I come here very often for the Chicken Caesar Pasta Salad and the Ultimate Nacho. The service was slightly slow today and it doesn’t seem to be too busy. The environment/​crowd is awesome as usual. Even with the delay in service I still would recommend this place to anyone thinking about visiting.

New Year’s Eve afternoon visit was awful! Waited over 30 minutes for a table because one of us was in a wheelchair. After finally being seated it took 15 minutes before a waitress acknowledged us and brought us drinks. It took another 40 minutes to get our food and it wasn’t even hot. Good was mediocre and disappointing.

We have been to Cheddar’s 3x, and we love the place! The staff has been very accommodating and genuinely nice every single time! Also the food, hearty and delicious! The Front of House Manager was very kind and spent a bit welcoming us our first time as well as giving us tips for things to do in the area. Love this place and definitely worth the stop!
My daughter had the pot pie every time and it’s always delicious and the crust is flaky. The rolls are delectable and the sweet potato soufflé was so yummy!
We will be back sooner than later!!!

Cheddar’s has a pretty big selection of food at a pretty reasonable price. They have a pretty relaxed setting and even at lunch time I got seated right away. The service was a bit slow but otherwise we had a enjoyable time.

Let me start by saying that Cheddars has better food quality than most comparable restaurants.
The visit to this location was less than stellar. The restaurant floor was slippery (dirty or greasy) and I felt like I was ice skating to my table.
We asked for a table for three and were sat with two set of silverware and two menus. The table was sticky and dirty and we had to request for it to be cleaned.
Me and my friend ordered the Baked Spasagna. My serving looked to be the child’s version of hers and while hers was swimming with the wonderful meat sauce mine didn’t have enough to eat half the smaller portioned dish. I asked the server for additional sauce and was told there would be a charge for it. A charge for correcting their oversight? Yea, no thank you.

*This review may be biased by how much I love all Cheddars restaurants*
This Cheddars is staffed by some of the friendliest hosts, servers, and bartenders I’ve seen at any restaurant in quite some time. Additionally, if you’re familiar with Cheddars then you know you won’t pay much for a plate full of food! I never leave without a to go box, and I have a pretty healthy appetite.
In summary, this place is awesome: great service, great food, great prices.
P. S. This review may also be biased by the fact the restaurant biz got me through high school and early college, so I don’t whine and complain about a piece of lettuce looking funny or a missing ice cube.

Ordered a steak it had zero flavor, waitress was pleasant but when I said steak had no flavor she offered me steak sauce… um. i can put steak sauce on cardboard and it will taste the same.

Onion rings, steak & ribs. Now for starters, the onion rings were good but flaky & they fall apart pretty fast. The steak was juicy & done correctly to my specifications so I was definitely happy in the steak department. The ribs were decent. Our server was Steven & he was awesome. This will not be my only trip to Cheddar’s. Their menu is simple but you have options. Lots of options. They seem to have a good amount of people coming in to dine so they must be doing something right. The sweet tea could have been sweeter but there’s sugar on the table so nothing to be a brat about. Overall a pretty good experience but I hate that parking lot. Makes me want to invest in a sedan.

They have improved
Our waitress was amazing tonight. She always made sure our drinks were full in a timely manner and stayed in a excellent mood. When we asked questions about the menu she was able to answer them without stumbling over the question or go check.
The food was excellent as well. Their salads come with a croissant with honey butter on them. Which was amazing! And the onion rings mmmmm. I really liked cheddar club they had and the mac n cheese was very delicious. Another side I reccoment is the broccoli cheddar caserole.
I can’t wait to go back now!

Big disappointment again!
I can understand A mistake here and there, but the last two times I went with my husband it was horrible!
This time when I ordered the New Orleans pasta, it was just warm and there was no sausage in it. When I pointed that out to the server she told me the sausage looks like the chicken… no it does not, and she made me pull apart pieces to prove to her that it was chicken and not sausage. She brought out a bowl of «sausage», which was really just two pieces of sausage on top of a whole lot of chicken. The server also messed up both our drinks, and when my mango tea was brought out it was not stirred at all, the syrup sat at the bottom.
The time before that when we went it was not even busy but still took 40 minutes to get our food, and we had to remind them twice about our drinks. Our appetizer was brought out after our food and we were completely disgusted when they poured tea into their large tea container and put a nasty cardboard box on top of it that was sitting on the floor. We talk to a manager and she wanted to try and argue that there was a lid but quickly realized she was wrong!
This place used to have good food, now it’s slow service, half warm food, and a health hazard! We will not be back again!

We had a pleasant lunch here. We started out with the chips and queso appetizer. The chips were crisp and fresh. The salsa had a «watered down» consistency and flavor to it. The queso was pretty delicious though and had a nice serving of taco beef.
We both enjoyed our sandwiches. My mother had the burger which she said was great. I had the philly cheesesteak which absolutely tasty. The portions were very generous. The major complaint here was that both our fry sides were overcooked (had a slight bitter flavor) and cold which meant that they sat out for a while.
Other than that, the service was prompt and friendly. They have a generous amount of both seating and staff to assure quick ticket times. We left feeling full and satisfied.