Sprint Store

The hostess, she’s nice. I like her. The chick who ended up helping me in customer service. Not so much. Not that bright. I showed her my son’s phone. Told her quite simply, «I want to upgrade this phone.» And she looks at me point blank and asks, «I’m sorry. You want to do what with that phone?» I think at that point I should’ve started speaking in tongues or sign language… maybe I should’ve drawn stick figures or what have you. Yeah. Maybe that was it. But what the hell. I figured she probably just didn’t hear me right. Maybe out of all the 2 other customers in this place, she couldn’t hear me over the roar of the crowd. So I repeated, «I want to upgrade this phone.» It broke my heart to see the confusion on her face… especially when she answered, «OH. So you want to change the phone, right?» Listen, sweetie, I’m not exactly asking you to dole out the fundamental theorem of calculus or the pythagorean theorem here. Just switch the damn phone already. After walking the whole process through with her — and I could see that my instructions were hurting her head — I finally walked out with a new phone for my son. And a headache for myself. *sigh*