Stay away! These folks are horrible. We spent over $ 10,000 to have new carpet installed, and that is when the problems started. The carpet was not uniform in the color and pattern. I felt like we were battling them to do something to help. In the end they left us high and dry. The carpet, although brand new, looks dirty — they admitted this, the carpet manufacturer agreed, but the provider of the yarn didn’t. So in the end — they all lined up and told us «too bad» this is a water mark. Their solution in the end — buy more carpet and we will give you a deal. The approach was like going to a car dealer, and you have an engine problem, so they send you to the manufacturer of a part! They took o ownership, no responsibility. Never again will I spend a penny with them! Stay away — worst business practice I have ever encountered in 40 years of purchasing household goods.