Pep Boys

Recently made an appointment for an oil change. Showed up at the appointed time and they took me right in. Selected the Brand of Oil I wanted (many brands to choose from). Very quick service!!!

I had a nail in my tire and I needed fixing ASAP, and this Pep Boys got the job done!
A huge thank you to all the staff and mechanics for making my car great in a fast timely matter!
I returned as a happy customer with 5 wheels taken car of (including the spare) and my tire patched up ready to go! They went above my expectations and I will definitely return!
I also came a couple months ago to get my windshield wipers changed and they put them on right on the spot!

I was thankful to find a national chain that could take care of my needs. I needed a wheel alignment for my car because my tires wore unevenly. I also had brake noise and wanted them replaced. At my request I wanted rotors and struts as well. They felt the need to charge me the full labor on the struts and brakes even though removing the brakes while replacing the struts only takes 2 minutes and not the hours they charged me. So, waited around the area for six hours because they couldn’t spare a person to drive me back home. Wait, what is the mechanic doing that is going to fix my car? Why can’t he do it? Six hours waiting.
So, delighted when the called me nearly an half an hour early and told me it was ready. As i was checking out they tell me it was $ 80 cheaper because their alignment machine was broken, then later told me they didn’t have a mechanic on duty that could use the machine. That was the ONLY reason I went to Pep Boys in the first place. This is something they could have told me to reschedule in any of the two weeks ahead of time that I made the appointment and ordered the parts.
Cost too much
Terrible customer service
only a skeleton crew working.

This is the second time I have come to this location, both times I made appointments and both times they were unable to keep the appointment and asked me to reschedule. I thought the first time was a fluke but clearly not. The manager attempted to help me find an alternative but none were available and I was stuck empty handed.

I usually deal with the service department, as I trusted them while I was going to Harbor college down the street. I try to do most repairs myself, but sometimes I can’t or I don’t have time. Edmundo is the man! I hate to get in his way as he’s usually assisting another customer or running parts for his techs, but he really knows his stuff and genuinely looks out for his customers, like this broke college student, lol! That’s also one of the reasons I direct my mom there with her car. He even sourced a super obscure part for my orphaned Saab! Timely and fair estimates with excellent work (Socrates seems to be the go-​to guru, kick-​ass tech with a kick-​ass name!) All of the techs are really easy-​going and take the time to show you what’s going on, exactly where on your car it’s acting up. Make an appointment, drop off your car, and they’ll call you back within a few hours to let you know exactly what’s going on. I really love my car so it’s awesome that the time I had to leave it overnight even though it was finished, they lock it up safely INSIDE the shop, never seen that at other mechanics!

I am a little late in posting this mostly because I became so busy I forgot to post my experience until I found their business card in my bag. I give Pep Boys on PCH in Harbor City 5 stars because:
1) I brought my car in for brake service (replacing all 4 brake pads) about 6 weeks ago. My car was finished right on time when they said it would be finished and I had time to get lunch before going to work.
2) The price was great. One mechanic was going to charge me $ 675 just for the brakes. However to replace all 4 brakes plus my cabin air filter (which they suggested as it was filthy), and a sun blocker for my windshield cost $ 443, as I had a coupon for brake service for 2 tires, which they doubled for all 4 brakes, saving me $ 80 (I went with the mid-​level brake service). Even without the coupons it still would have been cheaper than the other mechanic overall.
3) The staff was courteous and friendly.
So I would highly recommend this Pep Boys and plan to use them again for my automotive needs.

They did it again. Great service! I went in because I noticed that my car was leaking oil a little, I figured something was probably left a little lose after my last oil change. They said the drain pipe was a bit lose, so they replaced it, no charge, also since they had to drain the oil they put new oil in also at no charge. This is not what k would expect from a chain. Weather they caused the damage during my oil change or not I don’t know but even if they did, it happens, it wasn’t a major issue, but either way they stepped up and took care of the problem. Thanks again Pep Boys!

Booked our appointment online. All prices are clearly displayed on the website. We checked in, knew what we needed, their inspections confirmed it, and the job was finished the same day. No nonsense. No surprises.

I arrived to PepBoys at 11:30am for a quick oil change and brake replacements. I was told it was going to take 4 HOURS!!! I really needed my brake pads changed so I decided why the hell not… I ended up waiting 5 and a half hours. If you need quick service this isn’t the place to go…
Granted they did fix my Brake problem. I would have spent an extra c-​note to get it done else where. TIME IS MONEY MY FRIEND.
EDIT: Brakes started squeaking after a day!!! they changed out the back rotors and brake pads when I specifically told them that the front brakes were the ones making the noise!!!
After I complained that they changed out the wrong brakes… I told them i wasn’t satisfied {Although they have a satisfaction guaranteed or refund back ads everywhere at their store). THEY DID NOT HONOR. I WILL BE TALKING TO CORPORATE! DO NOT COME TO THIS PEP BOYS. THEY WILL RIP YOU OFF WITH A WRONG DIAGNOSIS!

**** THE CONSPIRACY AGAINST THE DISTRICT MANAGER, CLUADIA ****
BEWARE PRIVATE CITIZENS AND COMMERCIAL ACCOUNTS, if you thought the cops are crooked wait till you hear my experience with the upper management of Pep Boys
This all started with a simple order i placed with the commercial department. After explaining to the commercial specialist the importance of a timely delivery (45 min), instead my delivery arrived 2 hours past the promised time. The flippant attitude toward the broken promise prompted me to ask for the district managers phone number. Her phone number was reluctantly provided to me (I thought). i dial the number only to reach the commercial manager, Hernan. Like the commercial specialist, Hernan was also reluctant on providing me Claudia’s phone number. Hernan, after much protest finally gave in and provided me Claudia’s number. I immediately call the number provided to me and leave a urgent message with my return phone number (cell). Shortlist after, Kenny calls me, he introduces himself as the store manager of Pep Boys. He then goes on to question me as to why i want to speak to the district manager, Claudia. I explain to him that i simply need to make her aware of the poor performance that her commercial team is providing. Kenny, now frustrated that i’m not satisfied without speaking to Claudia states «why do you want to talk to Claudia, to flap your lips»…WOW! Now more than ever do i need to speak with Claudia. I’m shaking my head as to why 3 different Pep Boy employees are trying to cover up a simple, but costly mistake. (I lost my long time customer)
Claudia finally calls me 4 days later on my day off. I’m happy to finally hear from someone that i think has our mutual interest in mind. to strengthen her team and our long time business relationship. To my surprise, the first thing out of her mouth was a strategic lie to cover up her lack of interest in not responding to my urgent call. Claudia states. «oh, i called your cell phone and left a message „. The funny thing about that is that i disabled my messaging capability 10 years earlier. when i confronted her about the lie, she insisted on continuing to lie and even offered to have me speak to her witness (the human resource manager) she hands the phone over to him. Before he had a chance to be an accessory to her lie, I reminded him and said, before you say anything i want you to know i’m recording this conversation, i wouldn’t stick my neck on the line for a lie. After a few mumbling words and a short stutter, Just before she hung up on me, Claudia yanks the phone from him and threatens to call my boss. 10 minutes later my store manager Jr. calls me and states that Claudia is irate and is calling my place of employment to try and speak with the owners. In an effort to further deflect attention away from her incompetent performance, Claudia desperately concocts another lie. Claudia states to my manager “ i just spoke to your employee, he cursed me up and down, tell your owners that i need to speak with them about this matter»
While on the phone with Jr.(he called to find out if indeed i did as Claudia alleged) Claudia’s immediate supervisor calls me. I take his call, He seems genuine and empathetic about my experience. I take this opportunity to discuss the details of what had happened up to the point he called. i mentioned all the aforementioned details of lack luster performance and what it cost me (my customer). He was extremely apologetic and even agreed that what had happened was completely wrong. i invited him to listen to the recording of the conversation i had with Claudia. i needed him to know, 1 that his employee is an impostor and 2 that i had not cursed at all. He was more interested in fixing what was broken and because he seemed genuine in his delivery, i decided to follow. I was convinced that we were now on a road to a resolution. A few hours later while having dinner with my family i receive a call from Claudia, This time around she sounded like an angel. She spent about 3 minutes praising and patting herself on the back of her accomplishments. Knowing the business i had to agree with her. Once she was done basking in her own glory, i had to ask why she called my employer and tell them that i had cursed her out. She now back peddled and stated «oh, i thought i heard you say something» i asked her, okay Claudia, what exactly did you hear me say. She stated «i’m not sure, but i think you said «f%ck you » I then go on to say, okay Claudia, then why would you call my manager and state that i cursed you out, up and down. Claudia instantly falls into default (habitual liar) The angel disappears and in its place, the real Claudia. Are you ready for the next lie? i ask again, why did you state that i cursed you up and down. Claudia states «Jr. is telling lies, i never said that to him»…WOW…the conspiracy begins.
Even her regional manger Sean C. covered up for her. Hmmm!

Giovanni provided an outstanding customer service and went out of his way to help me out even though the store was closing. Thanks so much!!!

Special thanks for a Big Jason! He were so nice to me and fix my car problem pretty fast
I still awaiting for result of diagnostic and prices it’s very affordable

Service is terrible. Never come here unless you absolutely have to. Waited in line for 30 minutes just to talk to someone. Then they told me it would be 3 hours to fix a flat. Usual place I go to takes 15 minutes max but on a Sunday unfortunately Pep Boys is the only place that is open.
I received a phone call later and they told me the tire couldn’t be repaired and I needed a new one despite the tire being only 3 months old. I go along with it and when I got to pick up my car I ask for my old tire back and they seemed confused and reluctant to give it back to me but do so in the end.
I then take my tire to some co workers and the place I usually go to and they were able to fix it no problem, one of them even said «let me guess you took it to Pep Boys.»
Stay away from this place, they are very dishonest.

I am completely unsatisfied with their service. If I could I would mark this with negative 5 stars because that’s how horrible their service is. I am definitely never going back here ever again. Well, my car needed the spark plugs and cables replaced. I called for an estimate and they said $ 120. I didn’t think this was a bad total for labor and parts. It turned out that I didn’t «specify» that I needed the cables replaced too, so I basically got charged $ 120 total for just the replacement of the plugs and NOT the cables, which doesn’t even make sense. NOT only did the guy NOT specify that the chords would not be replaced, BUT he also did not clarify that I would be buying the most expensive spark plugs they had in the store. He did not give me an option of the products and he did not tell me about the cables. SO, when I asked about the cables and how much that would cost, HE WAS GONNA CHARGE ME AN ADDITIONAL $ 200 FOR JUST THE REPLACEMENT OF THE CABLES and said that HE WAS GIVING ME A DEAL. PFT! $ 300+ for the replacement of spark plugs and cables is fucking ridiculous. The fact that he was gonna charge me $ 200 dollars to switch some cables out is fucking ridiculous. The job is so simple I could have bought the parts and did it myself. Save your money and your time, go somewhere else, these people are shady and do not care about their customers. I guess this is what I get for being lazy. Fuck pepboys. Bunch of bitches. I’m out.

Ignore. Wrong Pep Boys location.

I have been coming here for years. There is a closer location to my house but this one was always the location I would keep returning to, due to the reason that I was always more than satisfied with my visit there. I always get my routine oil changes and whatever other products I needed for my car there.
But recently their customer service has just been horrible. I went in earlier today for an appointment I made; a routine oil change. I always wait a couple of minutes before being helped due to the employees assisting other guests, which is never a problem.
What I did not like was that when I was finally being assisted. The employee would answer the phone repeatedly and put me on hold for several minutes. I understand its a phone call and it should be answered but then again I have been waiting there for about 15 minutes already. After another call and five minutes later I tried to tell him I would like to change my appointment for tomorrow, but I was ignored. I ended up leaving and he still didnt bother to even care.
This is not the first time that this has happened. My last two visits have been the same. I kept returning because it was my to go place for oil changes and I was really hoping for the great service again but now I just believe its a lost cause. You can’t get anyone else there to help you because its not their department and the employee that should usually be at the desk is somewhere else. I now have to look for another place to change my oil at because now they are a lot like Jiffy Lube, but at least at Jiffy Lube they acknowledge you.
I give it one star just because of these last few visits. They have not been rude per se, but just make you feel like you dont even matter.

If i can give neg stars i would. I went for oil change and they messed up the place where the plug needs to be placed. I need to find a place for it to be retreaded or consider changing the oil pan. I will never go back to this pep boys again

I have always tried to stay away from mail in rebates but this was PEP BOYS, there was no way they would be like every body else right???
Think again!!!
I bought 4 tires using their much published BUY 4 GET 1 FREE TIRE (using a REBATE) Well, you guest it, it’s becoming a mess trying to get my $ 112.00 back, they never told me I had to buy a Road Warranty Plan even though I asked about all the fine print INCLUDING if had to buy such a warranty the answer they gave me was «NO need sir». Haven’t they sold this special before to other people? why the misinformation???
Service was fast and friendly
The tires are fine.
But getting my rebate wont be easy … Should have went straight to COSTCO.
Learn form my mistake please.

*I am going to preface this review by saying that I was contacted by someone at the corporate office after initially posting this review. My claim was then forwarded to one of the supervisors of this location who seemed to have worked very diligently to get to the bottom of this. After two days of interviewing the employees who worked on my vehicle and reviewing the surveillance tapes, he got back to me with the news that he found nothing that showed his guys removing anything from my car. Though I appreciate his efforts, I am not going to change my review because I did not see the footage for myself and, above all else, I still do not have my watch.
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BEWARE! The workers here are dishonest.
I had a nail in my tire and needed to have it plugged. I called before stopping by and was told that they could plug it as soon as I arrive. I was there in 5minutes and it took them about an hour to plug my tire– which I couldn’t believe because there was only one other customer in the building.
Anywho, they plugged the tire for free and I was on my way. When I got home I checked to see if they had put my spare tire back in the trunk and they had but a couple days later I started looking for my Michael Kors watch to no avail. The watch should have been in the cabin of my car or the trunk of my car in the side cup holder. I was a little apprehensive about writing this review because the guys who fixed my tire were so nice and didn’t strike me as thieves but after searching high and low for my beloved MK watch, I think it’s safe to say that they SNAKED ME FOR MY WATCH! I’ve had the watch for almost 3 years and have never misplaced it. In fact, I have several watches that have never been misplaced. The only thing that is different this time is that I went to this PepBoys location while my watch was in the car.
I will never visit this location again! If you do, be sure to take all your valuables out the car.
FYI If I just so happen to find my watch after posting this review, I will definitely update/​delete this one immediately.

Horrible service. I went here to get my alternator replaced. 2 weeks later my battery died and they refused to change my alternator even though it was covered by limited warrenty. They tested it claiming it produced power, but refused to acknowledge that it shut off when the headlights or AC was on after I got a second opinion from another mechanic shop. STAY AWAY FROM THIS PLACE