PetSmart

I do not recommend the Arundel Mills PetsMart in Hanover, Md for pet grooming services. The customer service is awful. Specifically, Kimberly and Brittany. Both of these employees have terrible customer service skills in addition Kimberly did a horrible job trimming my cockerpoo at our last visit in December and I feel that this was done intentionally. She got an additude with me when I told her that I needed to pickup my dog by 1:00 for a 1:30 Vet visit. My grooming appointment was at 9:30. I scheduled my recent appointment with Brittany because she had done a very good job in the past, however, today my appointment with Brittany was cancelled 1 hour before my scheduled arrival. I received a phone call at 3:30 informing me that my 4:30 appointment was being cancelled and rescheduled because my dog was too hyper and Brittney did not feel that she would have enough time to complete the grooming. Brittany called me the evening before the appointment to confirm the scheduling and I told her that we would be there. If there was a problem with grooming, I feel that Brittany should have discussed this when she called to confirm. They wanted to reschedule for the following week. I spoke with a member of the management team (Jennifer) who did nothing to try to rectify the immediate problem but to offer a discount on my next visit. I am so disappointed with the customer service there and will never patronize the Arundel Mills PetsMart again. The customer service needs a major overall.

I just moved from overseas to nearby town, and made an appointment at Petsmart Grooming salon for my dog. When I arrived 10 minutes before the appointment, I was asked if I had my dog’s shot records. I gave her the papers, and she told me that she couldn’t take my dog for grooming because the paper work does not state the expiration date on rabies. I explained to the staff (Brittney and Jacob) that I just moved from overseas and my dog is up to date with all her shots, because the US customs requires all pets to have rabies shot up to date, otherwise no pet is allowed to travel. And I even pointed her out that the rabies shot is given either 1 year or 3 year period so she needs to look at the date when the rabies shot was given. I even gave her the paper work from Vet that states that my dog is all good with shots and good to travel on airplane. Yet, both staff, Brittney and Jacob refused to take her. I understand that they have to follow the store policy but they had enough evidence on my dog’s rabies shot record. I felt like they just didn’t want to do any extra work and wanted me go away; also Brittney (front desk) did not even offer me another date for an appointment. They just wasted my time and I will never go back there again. Her customer service skill is not professional, and the management team needs to pay more attention to their staff’s skills, especially front desk!

Great location and friendly staff! We went in expecting there not to be any kittens but we were wrong. We actually adopted our first kitten that same day. They made the process very easy and a great experience.

We recently purchased a hamster from this location for the kids. Just thought it would be a nice touch to our new place. We went in and were just wondering around not to sure of what we wanted. A female sales associate approached us, and gave us the run down on a lot of the animals (especially the rodents). She asked about our household, and who would be in contact with the pets. She also told us the differences between one over the other (which ones were to gast for a toddler, slower more docile, prone to bite, more likely to poop all over, stonger smelling, etc).
She was very thorough in her approach without being picky. She answered questions, but gave us apace and didnt linger. We eventually chose a hamster, and she helped us pick out a nice cage, food, and the right bedding. We ended up having to come back that day right before closing, and do an exchange because our guy was a little to big to go through the tubes, but they helped us quickly pick out another cage (without any attitude because it was almost closing), and the rest is history. We have had our hamster (Yoda) for about 2 months now, and the kids love him. We will definitely be coming back in the near future to make another purchase. Once i can convince my lady to love reptiles… lol #GreatJob

Very clean store and convenient location to major highways in the area. I always bring my dogs here to get groomed and absolutely love their groomer, Jacob. He’s always polite and professional and I know I’m leaving my precious pups in great hands! The grooming is a little on the pricey side (a little over $ 100 for full grooming service for 2 dogs), but it is worth every penny. The store has a nice open layout, with a great selection of food, treats, toys, supplies, etc. Having 2 dogs and 2 cats, the Pet Perks cards, sales and coupons really help keep the pet costs down!

Great place for all of my pets needs and the employees seem as if they really love animals and helping others which is always friendlier to work with

Came in to get an overpriced bag of timothy hay for my lionhead rabbit, Kaytee brand. Cheaper and better off getting it at Amazon, but I procrastinated.
The store’s clean. Staff’s nice. Selection for small animals is weak.

We LOVE this PetSmart. My husband and I adopted a Dutch Shepherd/​Border Collie mix in January and while both of us had dogs as kids neither of us really knew how to get his training moving beyond teaching him to sit and house training him, so we took advantage of a sale going on and enrolled him in puppy classes. Valerie, our trainer, was AMAZING. She’s funny and brilliant with the puppies. We loved going to class and I feel like our puppy has made some really great progress as far as training goes. We will definitely be back for the intermediate class. This store is also always incredibly clean, well stocked, and there is always a staff member nearby if you need something (but they don’t stalk you around the store like you might get at other places). We’ve never had our pup groomed there, but we have had his nails trimmed and they did a pretty good job for the price since we only paid to get them trimmed instead of cut all the way down. I feel extremely comfortable recommending this PetSmart to anyone in the area. You won’t be disappointed.

I’ve always preferred PetSmart over PetCo. This PetSmart has wide aisles, it brightly lit and I’ve always found it to be a very clean store. When I stop in I always go to visit the rescue cats. So many times I’ve been tempted to take one home. But with three already living with me, a fourth doesn’t cut it. All in all this is a great pet products store.

I took my dog for grooming. I think this petsmart did a wonderful job on my little guy. I have a alaskan klee kai and he sheds a little and I just don’t have the time to brush him for hours as needed so I decided to bring him to a petsmart grooming after a recommendation from a friend taking her dog to that specific one. The grooming staff were professional and extremely nice. The groomer took her time to warm up to my dog before she even took him back for grooming which I think is a major good sign considering he is really shy and unwilling to come near strangers in uncomfortable settings and I have gone to petsmart’s in Greenbelt and Columbia and at least the times I went the groomers seemed to busy to really care to warm up to him and had a «yea ok what do you want and keep it moving type attitude» but not a in beyond rude way. It was just not to my liking especially on a busy Saturday morning. This petsmart grooming took about 3 hours because my dog got the furminator package and brushing and he looked great! now he doesn’t shed barely at all compared to before I had to vacuum every morning (that was my laziness in grooming him better) but thanks to the groomers at petsmart they recommended things for me to do and to keep him on a regular grooming schedule with them to help with shedding. I definitely will bring my dog back to them for grooming and he smelled great and was wagging his tail and taking treat from the groomers.
Overall, I think they did a great job and until they screw up which I pray they don’t they found a new customer with me.

I’m going to go all crazy cat-​lady on you here for a minute. There’s a new WONDERFUL cat litter system by Tidy Cats where you never again have to scoop pee. I love it but Petsmart as a general rule is ALWAYS out of the refill pads. Even talked to a girlfriend of mine recently about this who said she had the same problem and sadly had to discontinue her use of this system since she could never get refills. Well, no more! This location always has them in stock. In addition they have so far never been out of the Rx Science Diet foods, so if you have an animal with special needs you can be assured that they will have what you need when you need it. Cause there’s nothing worse than driving 20 minutes outside the city only to find that it was all a waste of time.
So, that’s my spiel. Otherwise, since it’s a chain it’s what you would expect. But this location definitely gets a thumbs up from me for their superior stocking ability.

Very, very, very helpful staff. They know a lot about cats, not just dogs.
I went here for new cat litter, since Costco discontinued Litter Purrfect. The ladies were very helpful and had specific stories to share about each brand of litter, the pros and cons. They recommended the best cat litter at the cheapest price, which was like $ 14 for some 40 pounds.
I will take a star off, because other items are very expensive or not on sale, such as Wellness.

I will never take my puppy here again! His appointment was at 1:00pm. The groomer said it would take four hours because it was the weekend and they werer busy. Five hours later, I got a call to pick up my puppy and when I got there they were still working on him. He was so tired and at that point he was not feeling it. The groomer had the nerve to lecture me about his behavior. The part that tickes me off the most is the fact that he was there for five hours and they did not do everything I paid them to do. NEVER AGAIN!

We had a problem twice with my Corgi. The first time as we were picking up our Corgi, the staff member was putting the leash on our dog and stepped on her. Did not apologize or anything. The second time they took way longer than they said. So we said just stop, and give us our dog. Our dog was very upset after each visit so We take our dog to our Vet for grooming where she gets better treatment and is happy when she leaves

The staff here is very friendly and the groomers do a great job. Our dog came home looking really nice, the groomer was friendly, and the price was a reasonable 51 dollars.
The store itself though? Greatly overpriced in my opinion. Putting paw prints on a ceramic bowl does not make it worth ten dollars and I prefer to only shop here for items that can’t be easily replaced like pet food we can’t find elsewhere.
In the end, great for grooming but I’d shop somewhere else if I can.

This review is going to be based soley off the staff, services, and appearance of the shop. The offer the same products at the same marked up prices as most affiliated major pet shops (Petco, ect) and they’re great for those in a pinch items or things like pet food when you can’t get it delivered.
The shop itself is in the Arundel Mills mall area; it’s surrounded by all the restaurants, major shops (and Medieval Times) so you can hit up pretty much anything you need to for errands or to round out your day– even if it includes jousting and paper crowns. This Petsmart is pretty spacious, incredibly clean, well lit, and has a great selection of all your pet needs. (Nature’s Miracle: can’t live without that stuff with my somewhat incorrigible
dog and hair ball filled cat.)
The staff is helpful and knowledgeable; they’ll check in on me when shopping but not in and overbearing manner. Someone is always easily found if you have a question.
I haven’t taken advantage of the animal hospital or obedience classes offered here yet (but if I do I’ll be sure to rate them) but we did take our dog Benny in to the grooming service yesterday. Since it was our first time bringing him in we had to bring proof of his rabies vaccination (something I’ve never had to deal with in Hawaii but they let us know over the phone when we booked our appointment.) In person they were very through in their consultation with us over what we wanted to do.
Our dog is some kind of weird terrier mutt mix so his fur grows fast and wiry, but it’s really soft. We tend to keep him cut pretty short all around to make it easier on him — when his fur is long he smells funny and moisture gets trapped by his skin really easily so he starts obsessively licking which just exacerbates the problem. When we told the groomers we wanted him cut down short they pulled out a mat with examples of the different razors and the hair length options we had to make the process much easier. We then asked them to trim his face and tail down in proportion with his body.
They did a great job! He came home with a very even, clean cut and look an perfectly happy. Plus he was spoiled with treats so I don’t think he minded the ordeal so much. Overall it was about $ 50 dollars– totally worth it for the ease it brings to all our lives. We’ll definitely be bringing him back.

Nice staffs. You can get very good dog training here. Also, houses Banfield Vet. We use this facility more often than other Petsmarts in the Baltimore area.

We take our dogs to get groomed here every few months. They do a good job. We also come here often to find deals on clothing for our doxies.

Overall, this is a great Petsmart location! The employees are friendly and helpful, and for a place with a bunch of animals literally running around it, it’s kept remarkably clean. It’s fairly well-​stocked, so you can usually find what you’re looking for; some of the more popular items, like Kong toys, can be sold out at times, however.
Training: We did both the beginner and intermediate dog training here, and were very happy with the results. The trainers were knowledgeable and patient with our dog (and us). Plus, the classes were fun!
Grooming: We use the grooming shop here with some regularity, and have been pleased with the results. The staff is really friendly and takes really good care of our dog. They have on occasion failed to trim her dewclaws, so we just remind them about it and it’s no problem.
Both the training and grooming staff were very strict about ensuring our dog was up-​to-​date on her rabies vaccination, so no worries there.